Breakfast was very nice, location was a lovely area with easy access around London. Staff were very nice and helpful.

Leisure suite wasn't great, small coldish pool with limited amount of gym equipment, which I suppose is understandable in London and space at a premium.

The room was comfortable, a good size, with a good view and there were plenty of plugs and the heating system was excellent. The staff were very friendly and helpful. Checking in and out was very efficient. The location of hotel was very good. The breakfast area was lovely with great views. The quality of the breakfast was very good although the hot food could have been hotter.

The room could have been a bit cleaner. I did not like the semi see through wall of the shower which could be viewed in the bedroom. I want complete privacy when I am in the bathroom - I'm not an exhibitionist!! This seems to be an increasingly common feature in hotels which is baffling.

First of all, the size of the room was ideal. View was great. Enough storage space for 1 and the fact that no one from the outside can access the rooms easily, making it more safe. Also, soundproof, barely heard anything. Lastly, the location was efficient as to where u can access loads of areas in a close proximity.

For the price of one night it was expensive, which alongside the hygiene and cleanliness levels were poor. Couldn’t really enjoy the full experience, as for it was dirty making it hard to relax or even sleep. Also, the staff weren’t really welcoming or even had a friendly approach for any sort of assistance.

Great design and location. The roof top bar was great.

Staff weren't great. They were OK but often too busy chatting or playing with each other. They were not very friendly (not so much with me, but when I saw them with other guests). There was an issue with our room for the 2nd night, which I tried to sort on check in and wasn't listened to, so I ended up being locked out of our room. We agreed via email to reserve an area in the rooftop bar. When we arrived, they said they only booked an indoor area as we didn't pay a deposit. But they never said that in the email. We managed to sort a space ourselves, but not a great start. The smell of drains in the swimming area is really bad, which is a real shame. What started out as a great hotel was dampened repeatedly due to the small things. Which was a real shame, as I would have booked it again.

I loved the room, the hotel is in a perfect location at the heart of Canary Wharf and super close to the stations, and the hotel staff are very friendly and helpful. The hotel is new and very clean as well, and the rooms are very comfortable. If you are very picky when it comes to cleanliness then this hotel is perfect because the rooms are spotless and the room service staff really clean them up very well daily.

Nothing that I did not like. Only thing I would suggest is getting pillows that are a bit less flat because a lot of people struggle to sleep on flat pillows.

Firstly, I would like to thank your hotel for the wonderful stay I had. The service was excellent, and the staff were incredibly kind and helpful. I would like to specifically mention Ms. Alina, whose treatment was exceptionally friendly and professional. She made me feel welcomed and comfortable with her attention to detail. My stay at the hotel was more enjoyable because of her dedication, and I will always remember this positive experience. I highly recommend the hotel to anyone looking for an excellent stay, and I hope to return in the future.

The room was clean and lovely with complimentary water. Staff generally were good, food was delicious. Roof terrace lovely, breakfast superb.

When i arrived i was greeted at reception. The lady checked me in and wrote down the room number wrong which was annoying because it was very hot so had to bring cases back down only to be told she wrote room number down wrong, no apology she just gave me the new cards for room and that was it. Bar was a bit slow waiting to get served and order, not sure if it was because i was in a darker area. Sheet on bed didnt fit so everytime i moved, sheet went with me.

Our room on the 19th floor had an incredible view over London with a large window. The bed and room were very confortable

The layout of the bathroom was not optimal. We still had a bath in our bedroom while our kids in another bedroom had a shower. We did not have a door for accessing the bathroom and toilet but instead like a double saloon bar which was not great in terms of privacy (and even very noisy). The breakfast was ok but compared to other hotels the quality of food and friendliness of staff was a bit below average.

I recently had the pleasure of staying at this hotel where we were fortunate enough to be assisted by Louise. She truly went above and beyond for us, especially since it was my boyfriend's birthday. To our delightful surprise, she offered us a free room upgrade, which made our stay even more special. Louise's kindness and attention to detail added a personal touch to our experience, and we couldn't be more grateful. Her exceptional service made our celebration memorable, and I highly recommend anyone staying at this hotel to seek her out! Thank you, Louise, for making our time so wonderful!

The Novotel was brilliant my sister and I frequently stay in Novotels however this was our first experience at Novotel canary wharf. I have to say we were impressed. The facilities were brilliant we didn't have enough time to use the gym or pool however we did use the bar and paid for breakfast. It was perfect. The lovely lady down by the lobby desk who checked us it gave us all the information we needed she was very helpful and kind. The people at breakfast were lovely as well and 1 of the men at the bar was always polite and smiling. We had an amazing room which I hope we are lucky enough to get again. Overall we had a wonderful experience and will be coming back again in May for another concert. I would definitely recommend this hotel and this will not be our last stay. Thank you Novotel once again.

The one and only thing I can query about this stay as overall it was amazing was some of the bar staff made you feel like a bit of an inconvenience. As mentioned in the positive comment I made, there was one gentleman who was very polite and couldn't be more helpful, but some of the others could've shown a little more care. All of the other staff in the hotel were wonderful I'm sure we just experienced a one-off.