The lady t the reception was extremely accommodating when we complained about the rooms in the new part of the hotel. She gave us superb rooms without surcharge.

The new section of the hotel is horrible! The design unaesthetic and not thought out. The rooms are hard to find and people with luggage have to carry it up stairs. I felt like being in a futuristic setting. See pictures. If you book to stay at the Hotel make sure to ask for accommodation in the old part.

Location was excellent and very quiet, near to all that Avignon has to offer. We were upstairs in the loft where the bedroom and sitting area was and spent most time up there. Beautiful building with so much history , nice view of the courtyard and roof tops from the one big porthole window ! Bed was very large and comfortable, everything was so clean, they are very proud to keep up an excellent standard. Staff were all wonderful and friendly and always pleasantly approachable for any information you may require. We did not have breakfast but what we saw of it looked pretty good and substantial. Very large bathroom with good water temperature and pressure in bath/shower. Really felt good and special staying here and would do so again in an instant if we are lucky enough to return in the future !

The stairs up and down to the loft could be a bit tricky and scary for people who have walking difficulties and leg problems ! The shower in the bath would also be difficult to climb over the high bath edge with not much to hold onto !

A charming ,quiet and beautiful hotel.

The rooms of the new part are dark and have very low ceilings, a bit like a jail cell, just longer. Not our taste at all. We asked for an upgrade in the old building. It should be made clear on their website in booking.com that there area two kinds of buildings. The door of the shower was hard to open and close and made an awfull noise when doing so. Here and there in the hotel spots which need maintenance, specially at the pool. The room seems to have an undisclosed heating because it was too warm and we had to sleep with open window by 11 degrees outside. The water for the bathtub was twice not warm enough. The plastic chairs in the restaurant make a lot of noise on the stone floor. I would use wooden chairs with felt caps on the feet. The breakfast is not quite 4 stars.

Fantastically placed for everything to visit in Avignon - all within easy waking. Parking secure. However the restaurant was very disappointing - food tasty but tiny, tiny portions. Also we went to breakfast on the second morning and couldn’t get a table in the breakfast room as it was too busy with very loud guests (possibly a coach party or conference guests, as they all seemed to know each other). With us other guests having to queue up outside waiting for a table. It was 8am and as we were travelling onwards that morning we couldn’t wait.

The location was perfect - not far from the train & bus links but within the city walls in a quiet peaceful back street. Close to great restaurants and all the historic city attractions. Our room was in the ‘modern’ section but this did not detract from the stay at all as we had a wonderful terrace looking out over the beautiful gardens and historic courtyard. The rooftop pool was so refreshing and the rooftop lounging terrace was a wonderful way to relax at the end of the day. The room was very spacious with large comfortable bed, lounging area as well as an outside terrace, perfect for a an early morning coffee. Also a very large separate wardrobe and luggage store area. Friendly helpful reception staff, great to have 24 hour reception as we had to leave very early fir our homeward train.

All perfect

A fantastic location, so close to the City Centre train station ( this is NOT the TGV station ) . Enter into the court yard to a wow moment, as you step back into history seeing the old cloisters which have been so well looked after. Most room are easy to access, however some are at the very top, for which there is no lift ! Check you don't have to carry you cases beyond the lift. The room was an excellent size: Huge bed, very modern bathroom and even a kettle with coffee. I don't know of any other hotel with its own medieval chapel, stunning.

Not being advised that the room was in the Roof, and we had to carry our cases up 20plus very narrow ' castle like' stairs.

Located close to the old city gate which is opposite the train station. It is a slow 10 minute walk to the Papal palace and main square. Quiet location off main road, beautiful and airy building with large rooms, courtyard and comfy bed. I liked been able to open the window for fresh air.

The bathroom was very dimly lit with black tiles - there is no light in the shower and I could not even see what was shampoo and what was body wash. I don't think the cleaners can see either to tell if it is cleaned properly and I didn't like not been able to see if the shower was clean.

Great location , beautiful old building, very practical parking behind the hotel, nice breakfast location, swimming pool on the roof, friendly staff.

The rooms are dark and for some strange reason the internal doors in the room ( between the bathroom/toilet and the bedroom) are equipped with automatic door closers ( unnecessary and unpractical). The toilet is so small that the door doesn't close when in use. Al these are mistakes by the architect who did the renovation of the building. Unfortunately. Can easily be remedied by rearranging the rooms and also making the balconies more attractive.

Excellent location in the old town of Avignon, close to railway and bus station, tourist information office and all the sights. Staff was very friendly and helpful. We liked the historical setting of the hotel, the old chapel and garden. Room was large, with a balcony to the courtyard. Good greakfast.

We don't have any complaints about this hotel.

Lovely central hotel with parking. Our room was in the newer part of the hotel, which had lots of space with a balcony overlooking a courtyard. The bed was comfy and there was plenty of space in the lounge area to relax.

The entrance to our room had wardrobes and WC which was great, but there was a fire door leading to the bedroom. It was really difficult to close it quietly or without it squeaking. Not really a problem if you don't get up in the middle of the night :)