It's actually surprisingly great. Better than most 5 star hotels in zurich. The details are right! Staff are so helpful, bed is comfortable. Location is great.

Nothing

Breakfast was very fresh with good variety of foods and the ambiance each morning was warm and welcoming. A very nice way to begin each day. Best coffee in Europe. Friendly, helpful and professional staff at every turn. Beautifully renovated hotel in the Art Deco style. Lake front and well located to train, bus and tram transport. Our Classic King room was on the 5th (top) level via fast lifts. It was spacious, tastefully decorated in duck egg blue tones. Heated bathroom floors and a decent hairdryer were very welcome. Quality crisp linens, feather quilt and pillows and an exceptionally comfortable mattress.

Check-in is strictly 3pm. Switzerland is an expensive country to visit and hotel prices reflect this.

I was looking for a lakeside hotel in central Zurich, and this property turned out to be a fantastic choice. The initial Deluxe Room I was given was spacious but not particularly large, and it faced the back of the building. The next day, I requested an upgrade to a front-facing, larger room – and even though the hotel was fully booked, the staff went above and beyond to accommodate my request. They offered me an absolutely stunning suite, which was worth every cent of the additional cost. The reception team was extremely helpful and welcoming throughout my stay. The suite itself was magnificent – with a breathtaking view of the lake. Located on a corner, it featured a circular layout with a large sitting area and even a dining table. It was elegant, spacious, and very comfortable. The hotel offers both street-side and indoor parking options, which are available for an additional fee – still very convenient, especially in Zurich. Breakfast was satisfying and served in a pleasant, stylish dining area. Everything was well-organized and fresh. If I return to Zurich, I would absolutely choose this hotel again without hesitation.

We expected a more refined and flavorful culinary experience. The room service meals were not particularly tasty, and the presentation felt a bit lacking. Similarly, the breakfast offerings, although adequate, could have been more flavorful and carefully prepared. For a hotel of this standard, we believe there is room for improvement in terms of taste, variety, and attention to detail in the kitchen. A more elevated dining experience would greatly enhance the overall guest satisfaction.

Beautiful hotel. Nicer than many 5 stars I've stayed at. The staff were friendly and very helpful. At least they cared, or good at pretending. Pillow selection was great, warm milk at night. The breakfast was good too. Lovely view across the road too. The gym was well maintained and clean. The bed was comfortable after I had a topper added. I'm used to a tempur memory foam mattress and struggle with spring beds these days. They made a real effort to make it more comfortable for me. Nothing was a problem

The location is beautiful. My only problem was that it was a little far from casual places to eat. There were many Asian and Italian dining, which I'm sick of, living in Sydney. I'm not a public transport fan, but for those that don't mind, its very convenient with trams etc...I prefer to walk everywhere, and in the evenings it was a little quiet and cool for a an old single woman to walk. It's not a real problem for the majority. You do have a good selection of fine dining, though, in the various hotels close by. The area is quiet and more residential.

location was perrrrrfect, I loved the interior, and the modernity of the hotel. For a four star hotel the standard was amazing and facilities like lighting, curtains, and room technology were great.

The restaurant wasn’t very clean, there was food left on the floor uncleaned after guests left. I was uncomfortable walking around with eggs on the floor. Same thing with food spatulas. I also had an inconvenient experience where I ordered room service and the card machine wasn’t working so they asked me to come all the way down to the restaurant while I was already in my pyjamas to settle the payment. I also didn’t like that the room didn’t have a lock, as a solo traveler I didn’t feel 100% safe, especially that the elevator didn’t require a card to enter the rooms.

We loved the balcony, the check in was very smooth and many of the staff extremely nice. Location was beautiful. We went to the opera and it was just a walk away.

Checkout experience was clunky. We informed the receptionist that we were checking out and going back to the rooms to get our luggage's. It was 10:30. We went back to the room and the room key didn't work. We were already on a hurry for a meeting at 11am. We went back to reception and she stated "of course, you just checked out". We would expect her to say "sorry for the inconvenience. you did mention you were getting back to the rooms and were on a hurry".

Reception staff were lovely, especially the young man who was so friendly and helpful at the front desk. Restaurant staff were good at re-setting tables when you left, they were not very observant for any requests you may have had or clearing the table when you had finished with your plates. I physically had to get up and ask for an omelette three mornings in a row as could not catch anyones eye. The omelette was lovely as was the chef when I did get it.

Better service needed for breakfasts.

Not have different pillows

Lovely location, 6 minute walk from the Opera House Right on the lake with spectacular view. Staff were super helpful and accommodating. Decor of hotel is beautiful in bar and restaurant areas. Rooms are smart and well appointed. Breakfast was very good.

Lighting in entrance is very odd, it's cold and doesn't do the marble any justice. This cold lighting is reflected throughout the walkways in the hotel where softer ambient lighting would be much nicer. The entrance to the hotel therefore feels quite cheap and is not reflective of the quality of the rest of the hotel.

Sufficient space. Comfortable with a touch of luxury. Staff was very friendly especially a lady who was so warm at check in and gave an upgrade. Breakfast spread was good. It’s a bit further away than some hotels that were nearer to the main station or to the old quarters. But, it’s still near enough and can be reached from Zurich HB via tram line 4 and stop at kruezstrasse. Nice walk along the river back to old quarters.