Gorgeous hotel, we was greeted by such friendly staff the minute we walked in we arrived a few hours earlier than our check in time to leave our cases whilst we waited but she was so helpful that our room was actually ready when we arrived so she sorted us to our rooms as soon as we got there, nothing seems to much trouble for them they will help with anything you need, our room was spot on, lovely view from our window, toiletries including shower caps and hair ties, robes and slippers, safety deposit box which actually works, silk hangers for delicate clothing, mini bar fully stocked with wine, cider, larger, spirits and soft drinks as well as sparkling and still waters and a snack counter fully stocked with crisps, trail mix, sweets. Nuts, honey, popcorn and chocolate, the tea and coffee that was provided too the tea was so nice, we ordered room service for our evening meal and the lady who brought the food to our room was so polite and helpful, the food was fresh and hot and tasted incredible, same vibe at checking out friendly kind and warm hospitality. Definitely recommend this hotel.

We had no dislikes about this hotel we would definitely recommend to anyone thinking of staying here and we will definitely be making this our new Manchester hotel choice.

The location isn't central but within walking distance to shops, restaurants etc. Buses available to catch , also trams. I liked everything about the hotel from our warm welcome by staff on arrival up to when we left the hotel to return home. Beautiful modern hotel, spacious bedroom overlooking the river , everything we needed in the room , tea making facilities, mini bar and more. We had one breakfast during our stay and two evening meals one of which was in the lounge bar and one meal in the restaurant. The food was excellent throughout our stay.

From a personal point of view the pillows were too soft , however staff did manage to sort me out with a firmer pillow which was good of them.

Room was very nice, parking very expensive, location hindered by the roadworks all around. All the staff, doorman, reception, cleaners etc were very nice. Breakfast was disappointing with the cooked items kept heated until they became brittle, e.g. the bacon.

Hot breakfast offerings on the buffet table. All had been there too long so became hard (bacon), dry (black pudding), separated (scrambled egg) so, for the price charges, a little disappointed.

The hotel, staff and general facilities were very good. Rooms are very comfortable, spacious and to a high standard.

Breakfast service was not good. It was vry busy and not enough staff to deal with it. We were seated in the bar area, but didnt have the table set up before we sat down and so had no cutlery and had to request this. we were also not given any menus and therefore no options were given other than the buffet. Due to how busy it was, the breakfast buffet was very low on items and so i was unable to have the breakfast that had been paid for as part of our booking.

We’ve stayed here many times over many years when visiting family in the area. Parking is available which is a huge bonus in Manchester City Centre. The rooms are bigger than average and are consistently well kept.

We’ve never had breakfast here as it has not been included in the room rate and very expensive. It would be fabulous if there were a least a coffee stand selling drinks and pastries/muffins in the (huge) lobby - as per American hotels. It would really be a nice touch as the nearest coffee shop/cafe is a walk over the bridge into the main shopping area.

End of journey reception, really nice concierge who was welcoming and parked our Bentley outside the hotel in a safe secure place. Simple and efficient check-in with pleasant staff.

At breakfast I asked for marmalade. Waitress said they had run out. leaving the restaurant I noticed In the bar area also set for breakfast there were multiple jars of marmalade. For 5 star the staff need to be on the ball at all times.

The room was huge and very confortable, there were plenty of amenities and it was very clean and well-presented. The staff were very friendly when checking in and out, and the bed was very comfortable. The hotel was just a short walk away from the AO Arena, making it a great choice to stay after a concert

The mini-bar auto charging on picking items up didn't seem as well sign posted as it could have been, the prices for which were also hidden at the back of the menu booklet, with a different menu over the top

Very warm welcome, a great River view room, which was very spacious & had all the facilities you’d expect, plus a sizeable dressing area, very bright bathroom. The River Restaurant for dinner was also excellent with great food & service, breakfast also ticked all the boxes. This hotel is excellent with easy access to Deansgate & Arndale for shopping & eateries, the only fly in the ointment is the hotel is pretty much surrounded by high rise buildings so apart from the river not especially great views, woukd we return, absolutely!

Nothing

Food was excellent. We had a light dinner in the bar before a show at the AO (easy walk) and breakfast was amazing. Beds were comfortable and rooms well cleaned and spacious. Mini bar set up is slightly sinister with touch sensitive pads and as always, massively over priced

Have to pay £24 for the car park for the night! This was not clear to me upon booking and then it’s another £15 for the day if you stay around Manchester. Breakfast is quite pricey (£22.50 per person) but at least it’s really good. But I feel the car park is a hidden expensive add on…

Property was nice, great attentive staff. Room was clean and tidy.

Pillows in the room were a letdown. Very comfy bed but the quality of the pillows is lacking for the price of the hotel. They were far too soft, lacking support and very uncomfortable. Had I have known what you class as city view I wouldn’t have picked it. I looked at an apartment block where people hung there washing over the balcony and was genuinely untidy and unappealing. Had I have known this, my choice of hotel would have altered. For the money we pay for luxury I don’t want to look at other people’s washing or have bedroom issues with things that should be of better standard.