Check in staff were absolutely amazing. Malcolm was absolutely beautiful and meet us with a smile and was so accommodating. Best service I’ve had. Breakfast staff were Terrible. Didn’t speak, rude, didn’t explain anything, rolled eyes, just plain rude. Thanks to Malcolm and front of hotel staff on Checkin for their excellent service. However your restaurant staff need to work on their manners and hospitality. Food was nice but could be better. Thanks Malcolm for your wonderful service.

Restaurant staff at breakfast

There were a number of problems with the room. The sink in the bathroom was very slow to drain. It took two maintenance visits to get it properly fixed. The clothes, washer in the kitchen, continually spat out an error halfway through the drying process. Despite reporting this, it never got fixed properly, so I ended up with wet clothes twice! There was a drawer in the desk that was sticking out about 3 inches and wouldn’t close properly and the lock on the balcony door from the living room didn’t lock properly. I got so sick of making complaints that a couple of these things I either didn’t report until I left, or just didn’t bother reporting at all. Basically, it was a lot of little things and it was disappointing having to deal with them.

Spacious and exceptionally clean suites. Lovely view. Comphy bed. Nespresso coffee machine, very quiet. Beautiful continent breakfast with good coffee.

As we are in late 60s I rang ahead and asked, if possible to get early check in, was told they would do their best. I even offered to pay. After leaving our bags, girl at reception promised to ring or email as soon as our suite was ready. Again, offered to pay extra. My husband and I walked around in 30 degree heat for 5 hours, waiting, no phone call came. Finally I rang an hour before the 2pm check in in and they said room was ready. I can understand why this happens, but to have an option to pay extra, would be great.

The facilities were great, buffet breakfast was good and the coffee was delicious. Lovely pool and we liked that it was open until 10pm, allowing us a late night dip after being at an event at Rod Laver for 3 hours and not returning to the hotel until 9pm, an hours swim in the magnesium pool to wind down was very much needed.

There’s no baby change rooms/change tables, must change your children in your hotel room which doesn’t come in very handy when in the middle of breakfast. Our patio/balcony door did not shut fully which meant we were unable to lock it (not a major issue unless you have a toddler/young child like us and they’re trying to escape.)

The people and service were very good, as is the location. The entrance area, corridors and elevators were good. Breakfast was excellent.

The suite itself and its facilities were OK but tired and need refreshing. The windows of steel and single glazing in the bedroom either had a leak or were radiating cold air that created a convection draught. The air treatment system was noisy and very hit and miss. The kitchen was tired. Instructions for using equipment were absent or hard to find. Billed as 5-star – it isn't.

We absolutely loved our 5 night stay at Quay West Melbourne. We particularly loved the staff, who were so lovely and welcoming and were able to help us with any little request we had. It is in a great location and we were able to walk to everywhere we needed to go. Our room was spacious and so clean. Also good to note the shower pressure was great, beds were comfy and guest amenities were good quality. The pool and spa was also great. We will be back!

The only thing that we could have improved was to book the river view room

Staff were extremely lovely, great location, fantastic service, room was great and in particular very comfortable beds. The pool was being repaired at the time but we were given access to the pool and spa at the hotel just across from them which was excellent. Lovely big balcony. So many eateries and everything you need in the near vicinity. Breakfast buffet in the morning was amazing. Great coffee!

Would have loved to have had a bath in the bathroom. There was no Screen door on balcony. Had issues with the smart tv but am sure if I raised this with staff it would have been fixed! Room service until 8.45pm seems a little early. Lack of hotel information, QR code only gave access to the room service menu and no hotel information.

Location is brilliant. Everything you need in walking distance. Short walk over the bridge from Southgate to Flinders St where you can access trains and trams etc to take you around the city. Would like to mention the brilliant Reception staff. Nothing was too much trouble. Also a special mention to the night manager who looked after us so well on our very late arrival from the UK. I think his name was Remin ( apologies if this is I correct)

Nothing to say here.

Location excellent, just minutes walk from Flinders Street railway station. Lovely spacious apartment with gorgeous nighttime views of lit up city. Full kitchen if you want to cook yourself, but with so many restaurants to choose from one Southbank and across bridge looking over Yarra, you don't need too. And my rate included breakfast.. anything you could want and staff there very friendly. Best hot shower and bathroom size. Front staff were friendly and helpful too.

Couldn't be faulted.

Great location on the south bank of the Yarra. Walk out the front door and you have various shops, walks and access to public transport. The markets were on the south bank on Sunday. The room was spacious and comfortable and we were upgraded to a suite.

We asked for the bed to be made into twin beds rather than one big bed. It wasn't and instead one of us slept on the sofa bed - which was OK but not as comfortable as a single bed would have been.