Madrid is a very big City and the Hotel was in Madrid it was ideally located for some things and not so for others but that would be the same of any Hotel in this City. The Bedroom was very comfortable, very well presented as was the Hotel throughout. Beautiful Hotel with excellent staff. The breakfast was ok with a huge variety of options.

The Toilets in the Restaurant were filthy beyond belief and later locked which was very out of character with the rest of the Hotel.

Entrance and lobby were marvellous

Room was super small, WC had absolutely no isolation for privacy, not all supllies were restocked as roommates did not check obviously

Amazing breakfast - lots of variety at buffet. Fresh, tasty and well presented.

Premium room bathroom was small for 2 sharing Not enough room for toiletries Shower and toilet were together but separate from the sink! Odd layout.

Good location. Interesting building and decor. Very helpful staff

Our room was in the roof so skylights only. Overcomplicated lighting.

We always try to book hotels as near to the centre of the places we visit. This was no exception. Yes, location was fine with us. Close to so many places of interest , restaurants , shops - on foot & by Bolt. Room was fantastic on the inside of a courtyard - so quiet & peaceful at night. We were a bit surprised at breakfast. People were not helpful to explain the Vegan & healthy corner , buffet was not of a high grade, not much choice & waiter service was terrible. Maybe language barrier was the problem cause we simply lost communication with everyone. Only staff at reception were so , so nice with us during our stay.

As we described our experience above, the breakfast stage was a horrible time every day. We call someone for a cappuccino & this would take ages to come or even never delivered. We understand that you Spanish have a bit of a problem with the English language , but even the waiter service , etiquette & manners from staff was unfortunately poor. We are not people who complain except when it is due. We have travelled around Europe & have over 300+ reviews on Tripadvisor.

Amazing staff and Amazing hotel, I asked to receive for me a box before my arrival and they very super nice and supportive at the moment of the check in the box was already there for me, it was my birthday and they on request of my wife send to me some ballon and cake they gifted us a bottle of champagne really amazing experience with a lot of attention, we felt super pampered I recommend this place, breakfast was amazing with a lot of variety and very good quality. Since this vacation am in love with this place…least but not last before to go the gifted us with a Mug which was a cherry on top of the cake

Nothing to complain about

The hotel itself is in abeautifully restored classic Madrid building. The rooms are gorgeous and with every detail. The restaurant is dreamy and the neighbourhood has all the boutique shops one can ask for. And it is all walking distance from the centre: Plaza Mayor, retiro, etc. Special recognition to Natalia Moraleda, from the Front Desk. Her helping attitude, her positive demeanor and her willingness to always help is admirable. She is really top-notch. She made all the difference from the moment I requested early check-in to help to have my client's room ready and key in hand at arrival. She is truly amazing, one of those staff members that truly make a difference. Gracias, Natalia!

Nice location, super and really an inviting and great service from everybody that we met from the hotel staff. We had our anniversary celebration in Madrid and you guys gave us a nice surprise that where much appreciated. Nice breakfast with everything you could desire.

Not really, but I you ask and when things are so perfect and you guys sett the high standard I pick on bagatelle’s: Would preferred natural orange juice, not consecrate , fresher croissants, one or two more choice of bread, the fried eggs where a bit over fried, the breakfast hostesses were at times a bit loud talking among themselves- but they where nice and attentive and so sweet. ☺️. But in overall we had a great day and everyone made it better, thank you guys 😘

Great breakfast

Location good/room excellent

Breakfast could be better,table service which was great but food not hot