Really beautiful rooms, restaurant area, location in general. The food was good and the staff were very friendly snd helpful! Alexis was so wonderful!

The food and drinks are quite expensive. They expect a tip for every meal/drink you order. I am happy to tip for good service but not every time I order a beer, we actually couldn’t afford to eat most of the time because with the prices as well as tips, it was too much! One morning we had our breakfast which is included in the price of our accommodation, so free… our waiter wasn’t very friendly and didn’t provide any special service and when we signed our ticket, he walked off and then came back and told us we had to tip. Firstly, it’s a free breakfast! And secondly, he was very grumpy and didn’t provide good service. The location is obviously beautiful on the beach, but it’s quite a way from anything and taxis are super expensive. Not the hotels fault of course but something to consider.

The facilities are amazing with small huts in a jungle atmosphere. The pool area is really nice with great views of the ocean. The food was also really good. It was also mostly calm & the included activities like yoga were really good. Also the massages (at high prices) were amazing. The location is good with some restaurants & shops in ~5-10 mins walking distance, however, getting to the center (both city & beach) will require either a bike (rental ~10mins away) or taxi (rather expensive 500 MXP one way). The staff was not too attentative (in the beginning) and it did take some time for orders to arrive. Also, there is a day party every Sunday. They were building something right next to the hotel, so there was some noise & on our departure day they started really loud joint dancing/yoga-sessions - so the quietness might be over.

We loved everything ❤️ amazing rooms, great room service (saved us from a giant spider 😂) the vibes were just amazing. Tasty breakfast, great workout classes and other activities. We had such a lovely experience staying there. The private beach was a bit rocky, but basically no one else went for swims. So me and my husband had the best time splashing in waves. Felt like our own beach 😼

If booking at “winter” time I would advice against booking a room with a pool. It was too cold to use it 😅 but we did use the hammock to chill and I took cool pics. So it’s still a win. Also there were times with no hot water.

Diego & his staff make you feel that you are home aurrounded by family. We loved their dedication, kindness & professionalism. The hotel is great. Beautifully designed. It offers a private sandy area withdirect to a superb beach. We had a room with a pool. Very relaxing. The Spa offers dedicated treatments not to be missed. At Moro you can have a tatsy breakfast. It also offers gret lunches & dinners. The hotel has a nice pool and a bar. It is very well locatrd between hotel zone, Tiulum Center and jaguar parc.

Nothing.

One of my favorite hotels in Tulum. I do appreciate how they really take care of the environment and protect the essence of nature. The staff is amazing, they will always be there for you and make sure you’re comfortable and happy. It’s a really cool experience overall. The only feedback is that I’ve noticed the space decaying a bit and lacking proper maintenance, specially being on the beachfront. Please do a little facelift to the exterior spaces like the restaurant and pool areas. Very good hotel overall. Thank you

Beach jungle vibe, amazing atmosphere that makes you feel relaxed instantly. The everyday activities were a plus that I really enjoyed, yoga, soundhealing, breath work and Mezcal tasting, all the professionals well qualified . The room had always a peaceful scent . The breakfast was delicious with the Milpa eggs being my favorite. The staff for the restaurant and the pool bar was always professional, welcoming and friendly.

Well for me the down point was that they didn’t had an Iron and ironing board. As well as the hairdryer could be upgraded.

The hotel was magical and such a nice vibe. The pool and beach area was really nice. You get immediately relax when stepping into the property, the restaurant and beach bar are very cozy.

Only negative part was the beach itself - it was quite small and not really possible to go swimming due to rocks and waves. Be aware that you stay in tents. This is on one hand very cozy, but also not super convenient when the humidity is so high. We also had heavy rain one evening, and the water came into our tent. We personnel were however super helpful and gave us compensation for it.

Clearly one of the top hotels in Tulum and one of my favorites. The location is great, rooms are very meticulously designed to make you feel like you’re glamping in the middle of the Yucatan jungle. Food is amazing, the restaurant serves all meals and the bar has the best crafted cocktails. The beach is not the best but you can still get a good swim in the sea. This is a perfect place to relax, decompress, have good meals and regenerate your energy. I would like to go back here and experience more, next time a beach front room. But the jungle rooms are still amazing. Greta experience with an amazing staff. So friendly and accommodating

Beach is not ideal, it’s nice but small. This is part of being more private and exclusive I guess.

I’ve been coming to Tulum for last 6 years and this is one of the original hotels that still carries the essence of Tulum before the commercialization of this town. Food at their restaurant Moro is fantastic and the staff is excellent. Big shout out to Alexis (Alex) who was our amazing server. This is luxury glamping at its finest but if you’ve never experienced such accommodations or not open minded to new experiences, opt for something else. The pool view is beautiful and they have daily complimentary workshops/activities which is nice touch.

Only downside is it’s far from main zone on beach rd so you can take one of their free bikes or the overpriced taxi.

Staff was amazing! Special thanks to Julio especially for truly ensuring I had a great stay. Very attentive, generous with his time and offered a ton of assistance and intel. Above and beyond:). The spa - so amazing and was impressed by the offerings/pricing. I went for treatments on two days - rare for me! Tiffany, Yesenia - INCREDIBLE! The activities provided were a perfect balance. Loved the sound healing and gentle yoga. The bar and restaurant - Orlando was the BEST! And all of the guys there did an amazing job looking after me. Enjoyed the peace and relaxation at the gorgeous pool. Never a struggle securing a perfect spot. Music was also inline with the stay at any hour. My jungle room was perfectly situated (thank you Julio). front desk, valet team...everyone flawless and knew me by name/room # quick. Felt well taken care of throughout and cannot wait to return. You can tell there is so much great care and pride taken in everything that they all do.

Maybe a couple "lighter" bikes provided. I don't ride very much, but found this bike in particular a bear to maneuver, so passed on riding. Taxis were readily available, but honestly the costs is outrageously expensive considering the distance of many rides. This was probably the hardest on this solo traveler's wallet.