Staff at reception were very friendly

The floors into apartments were so dirty and the smell of dog was awful. Maybe a suggestion, to keep those without dogs in seperate apartment blocks, ie friendly non friendly pets.

The apartment was clean and comfortable and well equipped. Shane welcomed us when we checked into the main hotel and explained the facilities clearly. The hotel was very nice and we visited the bar. The apartment was great for the four of us and we were able to cook dinners and breakfast with ease. The location was very useful, a few minutes from muckross house and the torc waterfall and a few minutes drive into Killarney town.

Unfortunately although a great coffee machine was supplied in the apartment, it wasn't working. It was great to have some free tea and coffee but in an apartment olive oil and salt and pepper would also be very helpful.

Comfortable, quiet, friendly environment, apartment perfect for family stay in 2 bedrooms with small child. Everything spotless as you would expect. Loved also the music session in Colgans over a few evening drinks.

Nothing we didn't like but recommend an earlier music/trad/dance session for younger children, which would increase food sales, as we went searching earlier music with food in Killarney to suit an early child bedtime. Be wonderful to promote a younger generation playing trad music and culture in there too..

Staff were wonderful. Attentive, helpful and professional. location is beautiful and the main hotel is quite lovely. The breakfast restaurant is very nice, good cup of coffee.

The apartments are nice but not truly fitted out for people who cook full meals. They did get us some things we asked for and we bought others but a can opener, serving bowls for salad/pasta, wooden spoon would be helpful as well as a few other items. Some of the furniture in our place was "tired" and they were great about changing out the dining chairs which were well past their prime.

In a way, this place is fabulous! Apartment was great for us as a family of 5. Very peaceful at night, beds very comfy and great having 2 bathrooms. Staff very attentive. Kitchen area allowed for having own breakfast and cooking one evening. Walk to the abbey and lake, had some beautiful early morning runs along the paths!

Very expensive. Only saw upon arrival that the swim/spa area wasn't for children under 18 (one of the main factors for booking this place was that it had a pool!). Ironically, the actual pool was quite cold and I was the only one in it! I really think they could have set aside a few hours each day for families to use the facilities as well. Breakfast incredibly expensive, so didn't bother. Pub was good, but disappointingly, the main restaurant was closed both nights we were there, so cooked our own dinner on the second night (Spar not far away).

My sister and I took our 80 year old parents for a mid week break to this beautiful hotel. We stayed in the apartments at the back of the hotel but I forgot to request a ground floor. We got to the apartments and when we discovered we were on the third floor and when my sister rang reception, they found us a lovely ground floor immediately. The 2 bed apartment was spacious. Huge beds that were so comfortable and the best pillows I’ve ever had. The tv is lacking channels for anyone with children but for us it was perfect. I had one minor issue and when I discussed it with Chris in reception, he couldn’t do enough to resolve my issue. Unfortunately with so much to do in Killarney I didn’t get time to use the spa facilities but definitely will return to do this. Thank you Chris and team for a lovely few days away.

The location was perfect for us - we wanted to be a little outside of the town in a more scenic setting, closer to the national park entrance, and this was it. We were two couples and got a 2-bedroom apartment with kitchen which was also perfect. Comfortable beds, modern decor. We also had access to the pool/spa complex which was amazing - ideal for a get away relaxation. We only ate lunch once and the food and service were superb.

Nothing could have been better.

Super staff throughout: helpful & efficient. Good sized bedrooms with big comfortable beds & modern en-suites. Well located for walking Ring of Kerry & biking National Park.

Only negative was our apartment looked out onto car parks in both directions & was close to bin storage - noise of large bins being wheeled over could be disturbing early morning.

We went over to Ireland for a family trip for just under a week and this was our absolutely favourite stay. Everything was perfect - the room, the facilities, the kitchenette (that permitted us to have breakfast inside). We could walk right across the street into the magnificent National Park and walk for hours (and had we wanted to, we could have borrowed the bikes as well). It was simply perfect!

Plenty of space, comfortable sitting area, quiet location, easy parking, helpful staff.

The kitchen was poorly equipped with very few utensils e.g. no bottle opener. The oven controls had been cleaned off so it was impossible to know which setting turned it on. I chose this hotel as the description said there was a swimming pool. However, the staff told me that it was just a dip pool and you couldn't actually swim in it (so I didn't bother to use it).