We were given an upgraded room facing the river that was very nice and we really appreciated this - we booked the Sandman after we had enjoyed staying overnight there on the way to Banff, organised by Rocky Mountaineer. Unfortunately, this helpful and proactive staff member wasn't on duty again to assist when we needed advice.

Restaurant on site was limited, service very slow for dinner, and worse still, didn't serve breakfast. We were not aware of this when we booked as we didn't need breakfast on the first stay. Regarding breakfast, the staff member on the front desk from whom we asked for help gave us no options or clarity, and didn't seem to care, :-( We ended up going to the Hotel we had initially booked a 10 min walk away where we had a lovely breakfast and received great service.

This is a very comfortable hotel and worked well for a mid-journey stop for us. Nice having a couple of restaurant options on the property. Also, nice location for going for a walk in the nearby park or easy access to downtown Kamloops.

Unfortunately this hotel is located right beside a very busy train track. Our room was on the side of the tracks and I couldn't believe how often trains were going by and all night - felt non-stop - there was so much noise and we could even feel the vibrations in our bed! Too bad because we loved everything else about this hotel.

Off the main highway. Quiet hotel & clean hotel. newly renovated. Two restaurants to choose from with good food. parking was super convenient. Starbucks less than 300-feet away.

although we had a room on the river/park side of the hotel, there are rooms on the other side which are exposed to the train tracks which can be noisy.

The pool was great especially because it was so hot outside (heat warnings in place) so it was a great edition to entertain the children. Staff were friendly and lovely and there is an ice cream store next door which was amazing.

Our room was on the same level of the car park so not only was it noisy from the freight trains, we also had noise from the cars which was not ideal with two small children so if you are a light sleeper yourself or some one in your family is I would probably pick a different location.

It was a nice compact suite with a kind size bed and room darkening shades, This was a nice, clean, comfortable stay with a booking.com sale/discount from the regular $400.00+/night regular pricing.

With there being a Moxie's Restaurant, Shark Club Sports Bar, meeting facilities/venue, there is someone actively scanning vehicles for valid parking. If you are in a lineup for checking in, you could find yourself with a parking ticket before the hotel can register your license plate # (as explained by front desk staff). My husband found the pillows too high so did not get a comfortable sleep. Also, for a high end hotel, I expected the room to be perfect....there was chipped paint on the base board trim in the bathroom that needed a coat of paint.

This was just a pitstop for us on a larger roadtrip. I picked a place in the middle of Banff and Vancouver and filtered to hotels that had suites. That was it, what we got was so much more. This was an amazing little place. The hotel was outstanding, the room was by far one of the best we had during our whole holiday and the location was amazing. The small park across the road was amazing. We were gutted we had to leave this place. We will be back for sure.

Genuinely nothing bad to say. Kamloops itself and this hotel went so much further that what we had expected. If I have to be very very very picky to find something bad... the TV was set too high on the wall in the living room. That's it.

Staff were great. Room was very comfortable if a little noisy because of proximity to rail line. Wouldn’t put me off though. Restaurants on site were excellent as were the staff.

The train noise was a little off putting to n the middle of the night but the staff at check in warned me about it. It didn’t disturb me as much as the the lorry driver who parked his U-Haul truck outside and kept the engine running!

THE FRIENDLY GREETING ON ARRIVAL, the excellent room with a very comfortable bed & lovely bathroom. The room was very spacious & clean. The swimming pool was also excellent. The staff did everything to help - see below

Booking.com had confirmed my booking but the hotel had no record of this. Fortunately I had my original booking reference, but this was not on the hotel system.

Property was clean and modern and I really enjoyed having multiple restaurants and bars connected and easily accessible. I appreciated that parking was included in my stay and the staff was kind enough to extend us a late checkout as well as extended parking at no additional cost.

I was unaware that my room in the corner would be less than a hundred yards from train tracks that run all night. I appreciate that the room offered a white noise machine and earplugs as I'm sure this has been a problem, but the constant noise all night wasn't ideal.

Lovely suite, absolutely spotless. Had a balcony looking out to the front. Very comfortable bed and bedding. Kitchen area contained everything you would need. Swimming pool and surrounds immaculate. Excellent location. Restaurant and Sports Bar on site and a short stroll to all amenities. Situated by the park, very tranquil.

I didn't dislike anything. People may be sensitive to the proximity of the train line. I loved it.