Location was great! Rooms were very comfortable.

Pool separated in another building. Not a huge issue but you do have to take two elevators to access it.

The hotel was spotless and smelled lovely

Didn't like the bathroom facilities being in the room and not separate

A very nice hotel with a stylish design! The staff is always available and ready to assist you. Great views from the roof bar.

The first room we got had windows facing Calle de Carretas, which was quite noisy even with the windows closed. We asked reception if it was possible to get a quieter room, and they gave us another one. However, this room had no view at all—you looked straight into a grey wall. But I guess that’s the price you pay if you want to stay that centrally in Madrid: either noise or no view. The room itself was very nice, so the lack of a view didn’t spoil our stay.

The elegant calmness and comfort. We felt pampered and always welcome. Our room was spacious and beautifully decorated. Those extra touches, like a special welcome from Guest Services, which provided us with a yummy Panettone upon arrival. Water was provided every day. Housekeeping staff did an excellent job of preparing our room each day. Breakfast was generous in choices and quality. Location couldn’t be beat. Would definitely stay there again!

Our only concern was upon leaving the property, we were provided with a taxi waiting for us right outside the hotel. The driver of the taxi was speeding the entire time we were in transit. He got up to speeds of 130-140 kmh, in speed zones of 90 kmh. What we were told would take 30-40 minutes to the airport, he made it in 15 minutes! It was very scary and dangerous.

New hotel with a full size theater inside, but unfortunately the plays are all in Spanish only. But I enjoyed staying here, I arrived earlier and they welcomed us happily.

First musical hotel was a new experience to me so it’s beautiful place and its in center.

Very central location for visiting the sites. Amazing breakfast with a pianist on a grand piano! The best thing about this hotel is the fact that the theatre is an integral part of the hotel. It is very unique. We were visiting to see Phantom of the Opera and it couldn't have been a better choice, to be staying in the hotel where we were going to the theatre. Thoroughly recommend - with a great rooftop bar too Complimentary glass of champagne on arrival is a great touch too

The only problem and this is an issue not with the hotel but the location is it is very noisy at night. being so central you would have an issue with any hotel in this area. The rooms are adequate but not huge. They could get rid of the bath in the room which would mean you could have a couple of chairs or a settee which would be more useful.

An exceptional hotel in the heart of Madrid. The facade is beautiful and its interior is designed with a mix of deco and modern pop art of iconic musicians. The staff was accommodating and helpful in providing nearby restaurants and taxi service to and from the airport. Inside the rooms the clean modern aesthetic that has a comfortable bed, bathtub and shower. I really loved the Bluetooth speakers which provided a comfortable ambiance with your Spotify. The rooftop terrace is also something to behold as the 360 degree view of the city is breathtaking. The bar and service is also fantastic with heating on winter nights. The second floor contains a nice restaurant with a breakfast that was ok. I enjoyed the live music. Overall a fantastic experience!

The breakfast was too expensive for what was provided.

You can see its a music-oriented hotel. Universal Music did a great job, there’s speakers in the room, the balcony view was amazing and there’s a theater!

Nothing to say here.

The location was excellent. Reception staff were friendly and helpful & even took our luggage up to our room, when it was ready for us to check in. Hotel was clean and smelt lovely. We had a basic room and even that was brilliant, all amenities were a nice touch.

The rooftop bar was amazing, only thing that lets it down is the staff, lack of attention and wait times for service or drinks to arrive. Pool was extremely cold. Due to the location being so central, there is a lot of noise early in the morning, but of course no fault of the hotel. Not accessible by taxi right outside, but easy to walk to get one, so not an issue for us.

The location of this hotel is excellent, within walking distance of all major tourist locations. The reception staff were absolutely excellent at all times during the stay, more than happy to help with any queries. Breakfast was a mix of continental and a la carte, very nice selection of dishes to choose from. Room was cozy, but very well laid out. Can't expect more from a city centre location. Complimentary water each day and nespresso pods were a nice touch.

My only complaint is that the rooftop bar was booked for a private event one of the evenings I was there, residents were asked to move into a corner. As a consolation a free drink was given (after requesting) which helped clear things up. Minibar prices were very expensive, 6 euros for a soft drink.