The staff were very friendly and efficient. The breakfast was very nice and they catered for mine and my friends allergies . The bedroom was very clean and comfortable .

On their website it was stated that the hotel has a lift. Upon arriving we were told that it was out of order and has been for a long time. I feel this should be updated on the website as my friend needed to use the lift due to health reasons and really struggled with the stairs. If we had known that the lift was out of order in advance we would have chosen another hotel to stay in for her comfort .

Full English cooked to order, really good. Chef came out to take orders in person. The breakfast room is huge, taking up the whole of the basement area. It's also used as a carvery on Sundays. Rooms are being updated with new beds, wardrobes & bedside tables. Evening meals available in bar area, good pub grub.

Each room has shower over the bath, which could be replaced by a walk in shower, providing safer access, saving space, water, & power.

The location was perfect for us having an event at the Scarborough Spa. The high cliff top, sea front, position had beautiful views over the South Bay of Scarborough. Our room was at the back so we didn't have the view form our window, but did from the breakfast and pub rooms. The hotel owner/manager who had only been there 6 weeks was helpful from the moment we arrived. Helping with Parking and Gluten free diet. Our room was spacious, double and two singles for the three of us. Plenty of distance from each bed with a sofa dividing the room. The room was clean with teas, coffees, soaps, towels provided. Breakfast was as expected, the assortment of things to help yourself and the cooked breakfast of your choice. Gluten free was catered for, having free from cereal's and bread. The manager took care in asking if I was ok to use the same toaster as non gluten. After our event the bar stayed open and accommodated us and other non resident friends.

There were a few things that other travellers may not be happy with, but given that the place has only been taken over 6 weeks ago, give the family time to enhance the place. The bathroom was clean, bath shower over, toilet, wash basin. The door though was a little difficult to open and had a sheet hung as a curtain to give privacy, having a glass window. There was no where to hang a towel. So with three individuals staying had to take your towels out to the bedroom area. The furniture was functional but there was some damage and wear and tear. There was a wardrobe with hangers but no hooks to hang a coat in the room. Ideally some just above the radiator by the door would be great.

The staff were welcoming very friendly, the hotel was immaculately clean, the room was huge loved that there was plenty of tea coffee even hot chocolate, there wasn’t just enough for 3 people with 1 cup only there was loads which I found brilliant. The beds were really comfortable with plenty pillows. There were plenty of towels too. The room was warm with a little sofa and a TV. The dining room was lovely and the breakfast was great you get a huge choice, there’s plenty of cereals, jams and butter and really nice fresh bread to make toast and you order the hot food. You are given keys so you can come and go as you please. We only stayed 1night but we were all really comfortable and went home full from the breakfast. Would definitely recommend it was very homey and when we go back to Scarborough we will be booking here again

Only downside was parking we had to park about 5 minutes away

We booked this hotel last minute on the day due to being let down by haven, and I can not express enough how impressed we were with the hotel, the staff went above and beyond for us, even arranging a last minute second night stay for us and the kids, the breakfast was fantastic and the room was very spacious and comfortable, we ate in the hotel bar and the food was beautiful and very reasonably priced, we would 100% return, the staff made the stay even more special for us and the kids.

We enjoyed our overnight stay the staff were lovely the food was very good and the room was very clean we had a sea view bonus! We were provided with a parking disc and were able to park on the road outside the hotel. The hotel was clean warm and all the staff were very welcoming and friendly. We liked the fact that the hotel bar was open to the local community too which made it more welcoming for families and was pet friendly. We wish the new management team all the very best and we are sure you will be very successful in putting your own stamp on your hotel. Thank you!

Just one minor thing I would like to suggest that a bottle of water is supplied with the tea coffee in the room as not everyone including myself drinks hot drinks. Water supplied at breakfast would be beneficial too.

The staff were great, very friendly. Breakfast was excellent. Good view from the room. Great location for the Spa.

We stayed in the "Youngers" room. As the bathroom window is large and CLEAR glass you have to pull the curtains on and the lighting isn't very good. Ladies (and men?) - you can't use the bathroom to put your make-up on, it's too dark. The only other mirror is on the side of the wardrobe in the small area outside the bathroom so you have to use that. But there's no plug socket in that space so you can't use it for a hair dryer/straighteners. Oh, and the bathroom door is also CLEAR glass but round a corner so you don't see into it from the main room. It's also got a very noisy saniflow loo which also sets off when you run the tap and randomly a couple of times during the night.

Views and location were brilliant, a lovely quiet area about 5-10 mins walk into town. Quadruple room with sea view was large and bright, beds were comfy, had a large bathroom, all very clean. With two windows and beautiful views over the harbour and castle it was well worth paying extra to be on the front. Pub was really nice, reasonably priced drinks, food choice looked good and prices reasonable again. Didn't have anything but only because it was quite late and we were going into town. Breakfast was really good with plenty to eat, staff were really friendly and helpful. All this area and in most of Scarborough it is parking disc zones but managed to get parked on the road just up from the hotel and in the hotel reception they give you a disc or scratchcards for free parking. If you are able, then definitely walk down onto the front towards the spa area through the gardens - there are both steps and slopes for those less mobile just outside the hotel. Lots of searing areas on the way down to stop and look at the amazing views over all of Scarborough bay on the way down. The spa is a lovely old building and you can sit outside the clock cafe near the bottom (but still in an elevated position with beautiful views) watching the world go by with a drink. There's also the cliff railway if you dont want to walk all the way back up. Been to Scarborough before on several occasions, stayed in the town and not really enjoyed it at all. Staying in this area of it has completely changed my opinion on this lovely town.

There was a pump on the toilet which was necessary for the plumbing work . It was very noisy when flushed so just had to remember not to flush it during the night. Definitely not the hotels fault, just the age of the building. There was a lift but didn't look like it was being used-not a problem for us but elderly and disabled may struggle with the steps to the rooms. Breakfast room was in the basement because the bar area was upstairs and again there were steps to go down. There was a small and separate dining area near the bar, I'm sure for exceptional circumstances that they would be happy to use this for customer that may be less mobile. As i said the staff were extremely helpful and friendly.

The room had a delightful view and the full english breakfast was lovely, all freshly cooked to order. Staff were very helpful, there were a few problems with the room on our stay but Julian the manager and the housekeeping team - particularly Michelle were very supportive and helpful.

This property is a busy bar alongside the restaurant and hotel, parking is on the street via a permit and at times you may have to park a short distance away. The cooked breakfast also seems to be served betweeen 8 and 9am, if you're after a lie in this may be a factor.

The staff were very friendly and helpful. The bar has a good selection of beers and a good menu of delicious food at reasonable prices. The room was comfortable with a nice view overlooking the Scarborough bay.

The only downside was the staircase which for anyone who has disability may find them difficult. The bathroom did have a smell of wet dogs so we opened the window sprayed toiletries and deodorant which helped.