Very kind and helpful staff. Great location. Clean and large room, cleaned every day, with a view of the ocean and mountains.

Weak Wi-Fi connection. The mattress was uncomfortable. Breakfast really lacks vegetables, e.g. tomatoes, peppers, cucumbers, etc.

We loved our room (601) and the very large veranda where we were able to enjoy the sunshine every day before getting ready to go out in the evening. Our room and most importantly the bed were very clean and extremely comfortable and the hotel is in a great location. There was a slight problem with one of the sun beds on the veranda being badly cracked on one leg (it was already like it when we arrived) but when we reported to reception they made sure it was looked at and was replaced straight away.

It is situated in a very busy area so we felt it could probably useful if it was to have at least double if not triple glazing as we were woken every morning at 7am by the traffic noise and a very loud minor bird (or similar) that lives in a cage on a veranda across the street from the hotel. However, most of the noise had calmed down again by 10am. We also felt that the flooding in the bathroom (wet room) every time we had a shower might be controlled better if the floor was a slight incline or the drain set slightly deeper so that the water could flow away better.

The staff was really friendly and attentive, the location was very nice with restaurants, small shops etc., the room was clean and cleaned each day. We would prefer more comfortable matraces and pillows but it was okay. The breakfast was good, lots to choose from but same each day.

The street outside the hotel is very noisy, under the hotel is a Pingo Doce supermarket and a gas station, both businesses are active from early morning. The hotel room does not have AC, so from 6:30 you are waking up to people and cars stocking up the supermarket, then beeping of the cashiers from 7:30 and powerwashing cars from across the street, cant forget to mention early meetups of local retired community in front of the store. If you have earplugs and dont mind closed window you will be okay, dont get me wrong, we had fun monitoring the local life on the street.

The hotel is simple but very nice and clean, rooms are cozy and tidy. But what made my stay there amazing was the personnel. Each and every person there I had an interaction with was extremely nice, helpful, and friendly. Already before I checked in I texted the hotel and asked for help with the busses from Funchal and they responded to me fast, with clear explanations, and sent me proper locations of the bus stops. In the hotel itself, whenever I spoke to any of the personnel we would strike a friendly conversation, it made me feel extremely happy and welcome and it is what made my stay there so enjoyable.

Perfect location, amazing view on ocean from room. Rooms is not new but very clean and comfortable. Cosy, silent and very light. Bed is comfortable, personal is friendly and always laughs. Not any smells. Stable WIFI. Very pleasure price :)

It was few free parking places, but 3 is not enough. Near they have paid parking which is good compromise.

The hotel was in a great location next to shops, beach and restaurants. The room was comfortable and the views were breathtaking

The walls were paper thin so you could hear the guests on either side talking.

The staff were exceptional, they helped us print off boarding passes; went to lengths to help us with hiring a car and knowing where to park; each staff member was kind, efficient and seemed to really like their job. The bed was comfortable and the showers were good. The location was excellent and really easy to access the beach and local amenities.

No air con made it mildly uncomfortable at times but the fan in the room did a good job when needed.

Location Room was clean and nice Personal especially Laura and Lukas ( cute girl and boy which was very helpful to us) I think this was the most why the impressional of this hotel is ideal

Almost no chance for parking, but we were prepared for that because they have it written on the booking And weak shower flow

The location was great. People at the reception very friendly. The hotel is nice, but needs some TLC as it is outdated, but clean and comfy.

Thin walls in the hotel and it is a pitty that it is not renewed in some areas. Would be a great place.

The location of the hotel is great - an ideal starting point for exploring Madeira. The staff is very nice and helpful. We were positively surprised by the size of the apartment and the terrace.

- The stove didn't work - Lack of AC (the fan wasn't enough)