The size of the room and the facilities within. Bed was comfortable and the room was cool despite the hot weather. It was in a quiet location nearer to Southsea than Portsmouth, but that allowed us to visit an area we had not been to before. Thoroughly recommend the breakfast but you can also have an evening meal.

Although the hotel said we should go to reception, booking .com hadn't made it clear that this hotel was part of the Mercer collection which are a group of buildings (former houses) that are all close to each other. However once we worked out that reception was the place to check in, it became clear and were shown by the staff where we were staying. Actually liked the set up of the individual buildings as our accommodation.

The room was amazingly clean Super comfortable The food was yum

It was cold. Super cold The room opposite was loud which woke me up Breakfast wasn't explained Asked about dinner and was given a brush of go to the bistro over the road Asked for a drink and told to go to bistro even tho the hotel information pack in the room states the bar is open till 11 (this needs to be amended if staff are not going to serve) Asked about returning as I was going to forward it for my work stays. As we're in Portsmouth allot. Was told to look at the website and walked off.

The properties (there are three buildings from what I saw) are well situated, within walking distance to the beach/pier (literally 2 minutes by taxi which was just under £5). The breakfast was very good with quality vege/vegan options (which you don’t see often). The staff were friendly and polite and as I arrived, a lot of people turned up at the same, they called in more front of house staff to deal with the customers (which I don’t see happen very often). I was in a single room, it was small and functional, which was reflected in the price. The complimentary items in the room were helpful. They even hair conditioner with complimentary shower items (again, not something I often see in small hotels). Bed was comfy, the building is set off of the main road and I heard no noise outside on the street (with my window open), so it being in a residential area definitely ensures the noise level is minimal. Top tip: to stop the light coming through the gap between the frame and blind, push the blind flush against the window and put the tv remote against it, buttons facing down.

Even though it was a single room and the reasons for not having extra doors in a small space are obvious, I’d have liked a bathroom door as everything is visible through the window in this small room. I pulled the blind down to avoid anyone seeing in as I was rushing to get ready.

Arrival/welcome was very positive. Staff were friendly and super helpful. I found parking outside my hotel unit quite easily. The breakfast was very good. I had poached eggs on toast (very nice) and a pot of coffee (excellent coffee) sitting outside on their terrace in the sunshine. Very relaxing, quick and friendly service. The bed was very comfortable. Nice duvet and lovely bedding. Selection of coffees/teas was good and the Lakeland milk sachets are so much better than the long life pots.

The shower was basic, the shower head didn't sit properly on the holder but it was ok. The toilet didn't flush very well. I'm surprised this hasn't been sorted. But there was an additional toilet down the stairs. I would prefer a mug - as I think it's a better idea than tiny cups and saucers, but understand that's just personal preference.

The room was very well presented and very clean, top marks to your cleaning crew. The property was ideally placed for access to the sea front.

The property is split across several different buildings within a residential area with permit parking only, unless you have reserved (limited) parking at an extra fee. I thankfully managed to get onto the front of the reception area parking so my car was off the road. The window in the room also didn't latch shut properly and although I mentioned it at check out I didn't leave feeling it would actually be repaired as it looked like it had been faulty for some time and that others had tried to fix it.

The breakfast was wonderful and service exemplary The room was beautiful and the colours were lovely the service was just the best and I felt very welcome.

Everything was perfect except the room next door was in close proximity to my room and the person kept slamming the door throughout the night and morning. However I cannot fault anything about the hotel and staff it was absolutely wonderful.

Small but very pleasant single room with a much needed desk. Good breakfast.

Being on the second floor! I have impaired mobility. I also missed the breakfast room at Stattons - it was so nice but understand that probably not cost effective. Not sure though that I would want even the short distance in winter months, especially if it was pouring, across to the Florence.

Great location near the seaside and close to a variety of restaurants, also convenient to the university as we were in town for graduation. Very clean throughout and super helpful staff. Lovely dinner at The Garden.

The bathroom sink in our accommodation was beyond small - I saw this in other reviews prior to booking but couldn’t believe the size, very difficult to even wash your hands properly. Otherwise the property was great. Breakfast offered a nice variety of meals but disappointing with the lack of fruit (only a melon option on the menu or yogurt option but it was the main item, not a complicated to what you are offered) and bread/toast not offered automatically which seemed odd, although when asked they did bring you a single slice.

A great location for anyone visiting Portsmouth, reserved asking which as fab. Be - the receptionist remembered us from our last visit and she was as helpful and friendly as the first time. Room although a little tight was perfect for an overnight stay, spotless and very comfortable. Great breakfast

Nothing to dislike

The breakfast menu was excellent and catered for all tastes and ages. The price of breakfast for a room only was very reasonable.

The free street parking was a little inconvenient and we would recommend payment for the gated car parking. The en suite in our room was a bit cramped and the shower tap very hard to turn. Just needs some maintenance. Otherwise everything was excellent.