Very nice hotel, comfortable stay, close to the train station, very nice room, wonderful staff, especially Mr. Umut Mahmoud, he helped me a lot and solved most of the obstacles I faced from the first day. I thank him a lot for his good manners and help. I will definitely try this hotel again soon.

The SPA had a unique soaking pool that was fun to visit. In my room, there was a large soaking tub and the bedding was comfortable. The lobby of the hotel was also modern and had lots of seating. There were coffee, hand fruit and croissants near the front desk one morning, which was nice since the only option at the hotel was a sit-down restaurant. Most of the staff were very friendly and went out of their to hold elevators, offer assistance, etc. Proximity to the train was great.

Although most of the staff were great, the concierge did not do much to orient me to the hotel or what was available. The bathroom layout was a little strange and it was easy to accidentally get water on the floor. I wish there were some other food options or a small store for take-away items.

The head waiter in the bar wasn’t welcoming and couldn’t accommodate us for a drink before bed. We loved the bar area but couldn’t enjoy a drink after we had eaten in the brasserie. There were areas in the bar reserved for non paying residents which seems wrong considering we had booked 2 rooms for a 4 nights stay which ruined the evening. Most people in the bar area are not residents and they had priority! The waiter was difficult and rude and we felt deflated after a lovely dinner in the brasserie. After being ushered out of the bar we headed to our room for an early night which was not what we planned for a Saturday night in Munich.

Very nicely renovated hotel with luxury feeling and nice staff. Location is central (close to everything) but is also it's major low point. Decoration is very nice being a very ample hotel. Price was very fair for this level of hotel.

The location near the central station means that it is central in terms of location with easy access everywhere but at night it feels not safe to leave the hotel on walking and during the day (like in all central stations in Germany) the environment is not great. Also a lot of reconstruction going around so this may be changed in upcoming years.

Great location, a short walk to most tourist areas. Beautiful property, modern clean finish, spacious rooms and bathrooms. Tasty breakfast, great variety, really friendly and attentive staff at breakfast time. Staff super helpful before we arrived, arranged a car to pick us up from the airport etc

The only thing that let the hotel down was front desk. Guests often queueing due to one or two members of staff at any desks. Unreachable by telephone. Staff with their backs to guests. Simple requests not dealt with (asked for bags to be collected at checkout but no-one came to collect, asked hotel to arrange a car to the airport but car company then ringing me to clarify simple details, asked reception to email me confirmation of car booking, email address taken but then no correspondence from them) Concierge desk and duty manager desk both usually unstaffed. Such a shame as this is the team that represent the face of the hotel, but gave a 5 star property the feel of a budget bed and breakfast

I recently had the pleasure of staying at Sofitel Munich, and I am incredibly grateful for the kindness, generosity, and help provided by Umut Mahmoud and the entire team. From the moment I arrived, their exceptional service made my stay truly memorable. Umut and the front desk team went above and beyond to ensure my comfort and satisfaction. Their attentiveness and willingness to assist with any request made me feel genuinely welcomed and valued as a guest. Because of this outstanding experience, Sofitel Munich will always be my top choice whenever I visit the city. Thank you, Umut and team, for your remarkable hospitality. Warm regards, Reem

Connection to the wifi should be available for the duration of the stay not to keep logging in every in or out.

My recent stay at Sofitel Munich was truly exceptional. From the warm welcome by Umut and the reception team to the luxurious accommodations and impeccable service throughout, every moment was a delight. Umut, in particular, was instrumental in ensuring our stay was perfect, as he was available for every request and went above and beyond to cater to our needs. The hotel's central location provided easy access to Munich's attractions, while the stylish rooms and delectable dining options ensured a memorable experience. I highly recommend Sofitel Munich to anyone seeking a luxurious retreat in the heart of the city.

The outside of the building is gorgeous They have free bikes and the staff is amazing. The rooms are also very plush and it’s one of the nicest beds I’ve ever slept in. It also had a pop-up Oktoberfest make up hair and clothes store upstairs on the fifth floor that was very high end. The location is also right next-door to the train station, which is very convenient for travel. It is also only about a mile from old town Munich. The inside feels a little bit dated – like a little more techno than some other Sophie tales I’ve stayed in. But overall, it’s a great hotel.

The building and decor is simply sublime. Perfect location next to main station. The bed is the comfiest I’ve ever slept in, your head sinks into those pillows and you never want to get out of bed! The bar has a great atmosphere and drinks. Perfect ambience.

Unfortunately during our stay there was renovation works going on which I wasn’t aware of prior to booking. This meant there was no access to the swimming pool (although access provided to another hotels across the street). I know this can’t be helped however it did feel for the price paid that we were missing out a little and not getting the full experience. No complaints about the hotel itself or the staff!

The staff is incredibly friendly and helpful. Probably best service I've received at a hotel. The location is good as it's close to the downtown and the train station (which in any city is not the best at night). The hotel is very clean and it has all the amenities you would need (gym, spa, swimming pool, bar and restaurant) all in the hotel. I believe the building they're in used to be the old postal office.The rooms are spacious and well stocked. We did have a cleanliness issue. However, the staff promptly and thoroughly fixed it for us. They take your comfort very seriously.

Nothing.