Lovely stay, would definitely book this hotel again. Only stayed 1 night but the hotel ticked all boxes. Loved the little surprise prepared by the staff and wish more hotels would take their time to add a personal touch.

Would give a 10/10 but upon returning home I received an email about being signed up to their membership program. At no point was I asked or told about this during the stay (I wouldn't count fine print on the reg card as such).

Receeption staff and some of the cleaning staff was exceptionally good. The coloured skinned bunch went out of the way to help and their skill set to handle a vulnerable adult (preserving his energy, identity) in the best possible way is beyond comparison. Well done my friends!

Breakfast choices were inadequate. It is not a fault of the staff, I need to emphasise, those are management level decisions. I am, comparing this with my recent experience with a much less expensive hotel I stayed in Prague. I must say, yet, staff went out of the way to made me feel better by providing with specially made items.

Our stay at Aloft Birmingham Eastside was great! We were comfortable, the dinner and breakfast was tasty, the facilities were just what we needed, and the fitness centre was an added bonus! We stayed due to our daughter having day surgery at Birmingham Children's Hospital and the front desk went out of their way to leave a card, chocolates, colouring pages and pencils to welcome our daughter to our room when we returned. We appreciated this so much and our daughter was over the moon. Thank you for your kindness!

Unable to check-in early without incurring a charge.

The interior and decor is bright and inviting and the location is right by town so that is nice that you don’t have to travel to get to the city centre. The rooms are clean and spacious . My friend and I stayed at the top floor with a lovely view of the city in the evening time with all the lights. I will definitely be returning. Lastly, the staff were very welcoming smiley and friendly and were there for any problems if we needed any support with anything .

The o my thing was that’s the door lock on our room was faulty and maybe if robes and slippers could be introduced with the room , that would be a plus

The cleanliness of the room, very clean on arrival and super comfy. I am a very particular person with OCD, so I struggle when staying away from home and was anxious prior to coming. But on walking into the hotel, the lobby was area was also very clean and welcoming, and this was carried out throughout the facilities. The added breakfast was a nice touch also, and it made the whole experience even better.

There isn't anything I didn't like about the hotel, other than there wasn't parking available. But this is pretty much everywhere now, unless it's outside of the city.

Spacious shower, excellent desk with desk light, quiet and dark room, good breakfast, good beds. Frequent busses into town, bus stop nearby - but the centre of town and New Street and Moor Street train stations are only about a 15/20 minute walk away. Close to universities and the Conservatoire. The members of staff we met at the hotel were helpful and well informed about the town and how to navigate it.

The road works in Birmingham. They seem to have them everywhere !

I always stay at Aloft in Birmingham as they're so comfortable and convenient but my last experience has prompted me to finally leave a review. I realised i left my sentimental and favourite perfume behind after checking out of Aloft and returning home to London. I called Aloft who asked me to send an email with details. Within a few hours Aloft messaged me back to say they had found the item and even offered to arrange postage back to me as a gesture of free will covering all the costs. They have gone above and beyond and I honestly can't thank them enough.

2nd time staying at the Aloft hotel, was a pleasure to stay at again. Room was spotless upon arrival and we had everything we needed for the whole stay. We also arrived earlier than expected after a awful time travelling and were allowed an early check-in which was a god send. Outside of that, everything was clean, beds were comfy, we had no disturbances and everything was well stocked. I can't comment on the breakfast as we did not have it.

All my previous complaints were not an issue this time around, so I have to give the staff props for that. Only complaint I could put out there was the shower door in our room was a bit awkward, either it wouldn't close and bounce open into you, or you could move it outside and it would somewhat close but water would get all over the floor but this was a minor inconvenience.

I stayed over as I’d arranged my birthday party at the nearby Eagle and Ball. Several friends stayed at the hotel too. The hotel surprised me with an upgrade to a suite, happy birthday messages in the room and chocolates. The suite was amazing! Breakfast at £10 was good value and able to order poached eggs. Fantastic stay. Only negative was the parking ticket I received collecting my presents from the hotel. I was literally less than 5 minutes outside and he wouldn’t be reasoned with writing me a ticket. Not the hotels fault, but just a caution to other guests.

Nothing

This hotel offers a wonderful blend of modern design and exceptional affordability, making it an ideal choice for travelers seeking both comfort and value. The breakfast selection is varied and delightful, catering to a range of tastes and preferences, while the on-site restaurant provides a pleasant dining experience. Overall, this hotel stands out for its excellent amenities and great value, ensuring a satisfying stay for guests.

The main drawbacks of this hotel are that the windows cannot be opened, making it impossible to get fresh air into the room. Additionally, there was an unpleasant odor in the bathroom that detracted from the overall experience. Another downside is the location, which is quite far from the city center, making it less convenient for those who want easy access to main attractions and activities.