The breakfast was the best we had in seven hotel stays in Italy. Shirley spoiled us with smiley face cappuccinos & a warm greeting every morning. The location could not have been better, we could walk 5-10 minutes to everything we wanted to see. The sitting area with light snacks & drinks was a nice touch, very comfortable setting. Pam was great checking us in & taking our luggage for storage. It was a beautiful hotel.

Although the location was great, the area could be loud at all hours of the night with tourists & with workers in the early morning.

This is among the best hotels we have stayed in. The staff were all very friendly and attentive, Lando, Ferdie, Jerry, Evelyn, Shirley. The room is always clean, there was enough variety of food at breakfast, the pistachio croissant was my favorite. We love how the hotel was decorated, its like travelling back in time. The location of the hotel dining area was amazing, its on top of a landmark archway. The stay in the hotel was a big part of our wonderful Florence experience.

None.

The location and amenities were just as we expected. Breakfast was delicious and staff delightful. Grateful for elevators and a room phone that worked for local calls.

I hate to say it, but I am pretty sure housekeeping went through our gifts from our trip to Venice and helped themselves to one of my purchases. I know I should have put more emphasis to managing my belongings, but it's just so unfortunate this occurs.

Fantastic location, generous breakfast, comfortable lobby, very convenient parking arrangement and 24/7 access to fridge with water. Finally the staff was always available and helpful, doing the extra mile to make your experience as pleasant as possible.

Room was quite small and the bathroom alike, while it had an issue with water temperature mixing, being either cold or hot. The toiletries were very basic and overall the shower could be renovated and upgraded.

Super hotel and amazing staff I can't recommend it highly enough. Fabulous breakfast kept us going all day, free tea, Coffee and Juice in the lounge along with pre breakfast nibbles whilst you wait for the dining room to open if you are an early riser Clean towels everyday, good hot showers and spotlessly clean. Ample size rooms charming decor, very pleasant atmosphere. Located within walking distance of all major attractions, bang in the middle of shops and restaurants but not noisy enough to disturb during the night. The hotel is on the 4th floor but there is a lift. Computer and printing facilities available Fridge and safe in the room

Absolutely nothing

The breakfast was very good with a lot of variety. The location of the hotel is great, very central to all the sights and only a short distance to the train station.

The front office reception staff were quite cold, didn’t look happy and were not very welcoming or warm which is a pity as that is the first impression you receive. The cleaning and kitchen staff on the other hand were amazing and went out of their way to be helpful and were warm, welcoming and engaging.

- excellent location within walking distance to all attractions and 10 minutes walk to Florence train station - drinks refreshment with tea, coffee and orange cordial in the living room - this is a hotel with history and the beautiful interior vintage decor - i like the books and comfortable reading chairs in the living room - The restaurants near hotel is a little pricey due to the location but you can get good restaurants near Palazzo Vecchio.

- The water temperature control in the bath need repairing. It is unstable that the water can gets from boiling hot to icy cold within a tweak of the tap. It could be dangerously for elderly and children. - The hair dryer turn it self off every few minutes and need to wait 5-10 minutes to have it on again. - loud music and noise in the plaza until 11pm to 1am in the morning. - sewerage smell in the room which might be from the bathroom. Not sure where it is comes from…

Our room was a great size which overlooked the piazza. We would go to sleep with lovely music from the piazza at night and wake up to the sound of church bells. We had lots of places to eat, loads of shops and were within walking distance of everything we wanted to see as tourists. The staff were friendly and helpful. There was a great breakfast. There was a beautiful sitting room that everyone could enjoy and lots of tea etc to have at any time in the sitting room which was prefect as there are no kettles in the room. We would definitely stay in this magical and tastefully decorated hotel on our next visit.

The hotel room was sooo big and comfortable, so very clean, and the hotel in general is beautiful. The breakfast every day was lovely and had a variety of hot and cold foods to choose from and the staff were so kind. The location was excellent for seeing all the major sights and was walking distance to the train station. Would stay here again if we come back to Florence!

Good location, nicely decorated, good lifts, comfy bed, aircon effective, breakfast adequate - cappuccino man great. Best value I could find, saved a lot by staying here.

Room (401) was noisy well into the early hours (from outside). Shower ok but not great - but weak and hard to get the right temperature. Coffee/tea machine in room would be great.