Room was great, beds were firm and comfortable. Parking worked surprisingly smoothly, with access directly from the parking garage to the hotel lobby by elevator.

There was no breakfast buffet. Though in the end the breakfast we ordered from the list beat some of the buffets offered at other hotels of the same class.

We enjoyed Monk's for dinner on Friday night. Overall, the property is just really clean and classy, and the location cannot be beat. Staff were friendly, amenities were appreciated! (We enjoyed being able to get a little tub of ice cream and a half-bottle of wine from the snack bar next to the front desk!)

The lack of (convenient and) available parking is a problem, but that is our only complaint! The fact that we could walk 2-3 blocks to a garage was inconvenient, but parking was free in the Seneca garage -- not sure if this was because the machine wasn't working, but it was nice to not have to pay for parking...

Room had a friendly arrangement - a long couch under the window! - bathroom was well stocked, shampoo and conditioner had labels that do not require glasses to read. Overall very comfortable and well organized.

We have stayed at this hotel for many trips on the way to Toronto, but unfortunately we won't anymore because we have a new dog and they charge a non-refundable $100-$150 dollar pet fee. More than we would like to pay and our dog is definitely going to join us. Too bad. Oh well.

The hotel is great, super confortable room, quiet, everything like new. The restaurant is fantastic and the lobby bar, super cool staff in the restaurant, location is fantastic. The girl in the valet was super helpful.

The reservations dint show up in the hotel, the manager was not very helpful, but the girl in the valet, super friendly use her personal phone to call booking and fix the situation.

Staff was great and location was perfect. The bar/lounge area was great! We needed a very early check out and valet service accommodated our request.

Food choices in restaurant

Location was very convenient. It was in the middle of downtown where all the restaurants and shops are. And also very close from Cornell campus.

Reception area, lobby and dining area in the pub is all too open, visually it was distracting to see huge TV monitor in the reception area.

Location is very convenient at the Ithaca Commons, and 10 or 100m from two different bus stops serving the Cornell campus. Given limited quality dining options at CollegeTown, the Commons is a good alternative as its within walking distance to a number of dining places.

Nice room and very friendly and professional service

Parking was a little inconvenient. Had to use public parking lot about a block plus away. Also very few people wore masks even though Sign outside strongly recommended them even required them in lobby. None of the staff wore masks. As someone who recently had Covid I was shocked at

The staff were great and responded instantly to a couple of requests we had.

The parking garage was crowded. Maybe the hotel should reserve spaces.