The guy on reception was very friendly and as we have stayed here a number of times in the last couple of months he gave us an upgrade which was fantastic . The size of our apartment was great with a kitchenette in the sitting room the only thing missing was a kitchen sink . The bed was very comfortable as we needed a good night sleep after going to see Bryan Adams the night before & helping with renovations at our son’s property in Donvale the following day . Location was great too as we were only 15mins away . We will definitely be back soon for another stay .

Could do with a toaster as we bring our own breakfast with us .

The bed and pillows were comfortable - we had good sleep. Shower / water pressure was excellent. Room was clean.

One of the staff, she could be a manager middle aged woman at the Orchard Bar inside the hotel was rude. We were enquiring for the price of the buffet for children. We are a family of 4 (2 adults and 2 girls 9y and 6y). She just suddenly butt in while we were talking with one the gentleman that works there really nice man. He informed us the price then suddenly she said, “No your children are borderline children” what does borderline even means. And she said oh we got kids coming in here and eating like adult so we want to just consider “toddler” as kids. I mean toddler doesnt even eat buffet. And she just change the “policy” right then and there for us coz even the staff didnt know about it and was apologetic to us.

This is my second stay here, and I returned for a reason. The value for money is second-to-none in this area, the hotel is located a 5-minute walk from Ringwood train station, and the rooms are a great size and exceptionally comfortable. The TVs offer chromecast with the free Rydges internet, the bathroom is well-appointed, and the gym downstairs is nice and clean, with enough different machines to work out (except for maybe legs!). There's also a really nice restaurant downstairs that always seemed busy. Very luxurious for Ringwood.

My milk wasn't topped up during my stay!

Need more rubbish bag, enough toothpaste and enough tooth brush, more toilet paper, free water bottle and should the hotel has clothe line in balcony. The hotel should put more rubbish lounge room or waiting room.

For new customers or the first time in the hotel the hotwl's staff should explain everything about how to use pass key in the Lift, in the room, how to manage or adjust Airconditioning, locking & unlicking doors, the staff need to explain more about Gym, more about breakfast and more about car parking

Apartment was beautiful

The restaurant, staff and food was an awful experience for us. The waitress seemed like she was run off her feet and there were only two tables. Our meal was forgotten, then replaced and too rare to even eat. We were given food we hadn’t asked for, and waited for it to also be replaced with what we’d ordered. We waited 45 minutes for our kids apples juices, then only given one when it finally came. It just seemed so unorganised and waitress blaming it on the chefs. I left hungry and annoyed. We also booked for 2 adults and 2 kids so when there was no bedding for the fold out couch I was a little confused. We found one blanket and two pillows in the cupboard but hardly warm enough. No sheet or anything.

The apartment was a great size and lovely and clean. it was very comfortable and had everything you need for the stay. Staff were fantastic and met us outside the carpark to guild us to the lift due to my husband was using a walker, and which i thought was very nice.

There wasn't really anything, but if i had to say one thing, it would be good to have an instruction book on how to turn on the heater as it was cool. We had a look at the TV information but couldn't find it anywhere. we just turned it all off.

The room facilities are very clean and modern. The cleaning of the room is exceptional. Staff are very friendly and helpful. Restaurants' meals are the best! Breakfast and dinner are fantastic. Value for money. Generous size meals. Area easy to get around. Shopping centre just walking distance. Secured car park.

There's a bar/ beer garden across the road of the hotel. During our stay on sat night, quite loud with the music, there is not much we can do or the hotel.

Our room was shared between four of us, which meant we shared a bed between two. The beds were larger than your typical king size beds and very comfortable. Balcony was great and could not fault room. Between four guests in one room we didn’t feel like we were in each others space or cramped. I stayed here the eve of my wedding and got ready with hair and make up artists who had no issue with finding free parking near by. The stay is so close to Eastland shopping centre which provided for convenient access to food variety and last minute pickup of items.

Could not fault anything. Staff are friendly and the communication and minor changes I requested for our stay was very well accommodated for, and the staff executed my requests with ease. Thank you!

Loved the size and layout of the room we stayed in , felt cosy and comfortable and the lounge and balcony was an unexpected extra . Breakfast was lovely . . another lovely area to relax in. Staff were very helpful and obliging .

I can't say there was anything that I didn't like . . was very impressed with our stay overall . I think when we arrived we shot past the entrance . . so maybe a little more signage out the front would be a good idea .

It looked lovely, clean and well furnished with a spacious room and bathroom.

The room I was in was on the 6th floor. It was SO noisy through the air vent. I could hear other people’s toilets flushing, showers running and other strange noises throughout the day and night. The air flow was also shocking, I believe the vents need cleaning.