Comfort Size Location for purpose Fantastic with huge venue right outside the door and next door

Mess up on check in?? First of all gave me my sons room which was upgraded due to sane surname whilst it was clearly explained to reception on arrival... When son checked in big conflict and confusion....was a mess but eventually got sorted while a heap long queue awaited to also check in.. They then called me 12pm Saturday to ask time I was checking out and I explained I did at 730am they then again confused me with sons room. I stated several times clearly they were checking out Sunday me Saturday names etc not to confuse with my name and room. Hence son returning Saturday night to enter room key not working they were locked out? Finally was sorted out but huge unnecessary mistake made by reception at check in. Otherwise great all round 🙏🏻

1. I liked the location. 2. Siize of the room. 3. Room was very welcoming. 4. Bed was very comfy. 5. Enough towels. 6. Mini fridge was working perfectly. 7. Utensils were clean 8. Ample of available car park 9. Excellent team members

1. An establishment like this does not have electric vehicle charging facilities. 2. Mould underneath of shower screen. 3. Rust underneath of toilet door. 4. No tissue paper was provided (the dispenser was empty). 5. Hand wash was empty. 6. I am guessing there were 4 lights behind the toilet mirror. Among them, only 2 were working. It was not checked prior to a guest check-in. 7. Limited trading time for swimming pool, which was not communicated to gueat during booking this accommodation. 8. I did not expect that the swimming pool is located in a separate building. 9. USB port was out of order.

I booked the room for my friends from overseas they stayed for 10 nights and they did enjoyed everything the room were clean, beds were comfortable, breakfast was good but most of all their great customer services! MEL the assistant manager was fantastic helping with everything we asked for! A huge thank you to you! Also a big thank you to the manager Andrew for helping us when we were trying to find our friend passport. Thank you to everyone and also to the house keeping for making our staying enjoyable! We look forward to our next stay! God Bless!

We liked everything!! :) :)

The location of Novotel Sydney West HQ is great to get to places on that side of Sydney. The size of my room was very comfortable as I had one of the larger size rooms, I love that bottled water was included on the minibar and the staff at reception was very friendly and welcoming.

Overall the hotel is really good, however it is a little rundown and you can see it on the facilities on the public areas. We had dinner at the restaurant and the service wasn't great and our meals were put incorrectly by the waiter and we ended up with a "cold" steak, but aside from that, I highly recommend the hotel, just not the F&B.

The entire experience was great, the staff were very helpful, check in was a breeze, the room was a great size and the bed was amazing. Right next to the club for convenience.

Not only did they get our breakfast order wrong by missing a meal completely after repeating it back to me the night before, the one meal that did arrive was cold and tasteless. The coffee was undrinkable, including that they added chocolate to a latte, so not a well trained barista which was very disappointing. I don't recommend the room service breakfast.

Room, the staff, especially the cleaning staff. Bed and shower was fantastic. Locality to the RSL facilities.

Cost of club food. We outsourced from the local community. Whoever was staying upstairs,presume children, could here them constantly running and playing through the ceiling. Motel carpark could be better stated. Wasn't until the 2nd day, after walking through the carpark, when I found the street entrance to the Hotel carpark.

The room was spacious, and the bed was great. There was a great desk a shay lounge chair and plenty of room to do a bit of yoga. the gym was great, large had everything, steam rooms were amazing. If you like to swim they had an amazing Olympic size swimming pool.

My view was of the unfortunate street. There was no spa pool, and the actual pool was a public lap pool, not a lounge regular hotel pool. I didn't like that the gym was in a different building, the staff at the gym wasn't that welcoming

Hotel was good and staff very accomodating but the property is a bit of a distance away from things. West HQ club is next door but on a Tuesday night there was only one eating place open and a basic bar. We went back to hotel and had a nice meal and cocktail there. Room was large and very comfortable. Hotel is a good choice if you are in the area for a reason maybe sports or business

Limited eating choice within walking distance but that was more because it was Tuesday

Everything, staff were great. Amenities excellent we were there for a football carnival so our son enjoyed using the pool.

It became incredibly crowded with the body building event and we decided to come home a day earlier, I know that we booked and paid for the night we came home but it would've been good if the venue did refund even half of the money for the night we didn't stay. This will always remain in my mind and steer me away from staying next time we come to Sydney.

Staff at the main desk were very polite and extremely helpful. Plenty of free parking outside. The room itself was very clean and a very good size. Showers were lovely and hot, the bathroom was well set out. Beds were comfortable and a selection of comfy pillows. Air con worked well and tv had many channels to watch. We had dinner in the evening and my husband stated it was the best steak he’d ever had , and believe me, hubby is hard to please. Breakfast in the morning was good. A nice selection, even for a fussy 6 yr old. Would highly recommend and we would definitely stay here again .

No complaints at all