Everything - Kerri is a perfectionist. Everything was exacting and you knew that this hotel is like no other. I’ve stayed at some of the best hotels in the world and I’ve never come across the attention to detail I witnessed in what would be considered a small town in South Island. There is something special about this hotel - it’s a commitment to excellence I noticed across every touch point. I would come and stay in this hotel any day of the week, Everything was also the cleanest. The quality of all items were top notch. Just nothing - absolutely nothing I would fault.

Nothing

We loved our stay there! Our apartment gave us lovely unobstructed views of the lake. It was a short walk into the centre. The property itself was very comfortable and spacious and tastefully decorated. It was well set out with the lounge leading onto a balcony , a well equipped kitchen including a dishwasher . The bathroom was also spacious with plenty of towels. The bed was comfortable and there was a selection of pillows to meet individual needs. We were pleased about the guest laundry with a complementary use of the washing machine including washing powder. What made the stay even better was the kindness and helpfulness of the Manager Kerry! She never tired of our questions and pointed out some activities and booked them for us and she recommended cafes and restaurants. She even gave us some insect spray for sandflies that we may have encountered! We felt very cared for !

There is nothing we did not like! People might like to be aware, however, that there is no lift to first floor apartments. So suitcases would have to be carried upstairs.

Our stay at this property was absolutely fantastic. The quiet location provided the perfect setting for a relaxing getaway, and the breathtaking views from the accommodation made every moment feel special. Whether enjoying a morning coffee or unwinding in the evening, the serene surroundings added so much to the experience. The property itself was spotless, with a level of cleanliness that was truly impressive. It’s clear that great care is taken to ensure guests feel comfortable and at home. The well-equipped kitchen was a standout feature, offering everything needed for meal preparation, which made our stay even more convenient and enjoyable. Overall, this property is a true gem for anyone looking for a peaceful and rejuvenating escape. The combination of its stunning views, quiet ambiance, and thoughtful amenities made it an unforgettable experience. Highly recommended, and we look forward to returning in the future!

NA

The facilities, location, cleanliness were all fabulous but what really stood out was Kerri and her hospitality. She expressed genuine care for us and the success of our trip. Not only did she get us scheduled on the best local day trips to optimize our short stay, she but she also ensured that we were being charged reasonably and even provided warm outer wear for us to wear during an unseasonably cold spring week. I’ve never experienced such a caring host at any accommodation / hotel, and she was the reason we were able to make the most of our trip and our excursions. I wholeheartedly recommend staying at Radfords with Kerri!

Nothing!

The location right at the lake was beautiful and peaceful, and walking to and from the town center along the lake was always nice and relaxing. Our apartment on the upper floor had an unobstructed view of the lake. We liked the spacious living room and small kitchen area. The bathroom was functional, but did not feel as luxurious as the rest of the unit. The laundry facility was excellent; very fast washer and dryer. Spacious parking.

Very minor issue: The bedroom was a bit tight, but on the other hand had good storage space.

Well it was raining when we were there so views were limited. Loved the location as is close to all amenities like restaurants . Staff was super friendly and professional and super helpful with directions. The lake is right there with some good walks in either direction.

Not really a negative but the t.v entertainment was a little lacking. Sky movies or access to Netflix would be good. DVD player is a bit Dated for what is out there on the market. Even just a smart t.v so you can Mirror from your phone or tablet would be an improvement.

The lady at reception was great. She provided great restaurant recommendations (based on my dietary requirements). She was extremely helpful. The room was very clean and comfortable. The view from the room was great. Free onsite parking.

It wasn't an issue, but just odd. I stayed for two nights. I was told that the room would not be fully serviced (only towel change, the bed was not made) after the first night because the cleaner was sick. I can accept that; however, if I only stayed for one night, I assume they would have to find a backup plan for the sick staff member. I assume it is just a way to reduce labour cost/effort.

From the outside, it looks like a simple place for family. But the interior is definitely worth paying for. Love that the property owners are staying right at the vicinity as well. So there’s nothing to worry about if you need anything. The owner is really informative & also friendly!

The check out timing. Would love to stay a little bit longer but we figured since most tours to milford starts early there fore the checkout timing is perfect.

Great location easy walk along the lake to cafes and shops. Extremely comfortable beds and quiet rooms with good blackout curtains. Staff cheerful and helpful. Only a 2 to 3 hour drive to Milford Sound

Although the kitchen was fully stocked with everything needed the actual bench space available was more a kitchenette. Extremely minor issue and only putting this here should any families want to self cater for all meals. Most people on holidays just do the easy walk to town to eat out.

We loved our stay here. I have to say its the best motel we have ever stayed in. Our studio room was super comfy. Beautiful day core. We felt at home. The location is wonderful as you get great views of the lake. The owner was lovely and very accommodating. She gaves us great advice where to have dinner etc. Walking distance to the city centre. We will be back.

We liked it all.