Bed, Aircon, Location, Breakfast, Staff.

Parking fee is rediculous espevially after paying for the day and coming back and no spaces then yold to park in a slot signed NO parking. No safe or small fridge in the room at the price and brand it shud be standard. Used to be a microwave in the lobby with conduments that has gone. Breakfast section carpet dirty with food dropped all around. Was given a disabled\wheelchair access room initially not very clean and no reason for it just trying to pass me off with it. I get the impression that booking.com get treated differently to other members from listening to others checking in.

The room was super nice and I think had been refurbished since we last stayed. Immaculate fixtures and fittings, a super view from the 3rd floor up to the Robbie Williams concert ! The bathroom was brand new with good quality fittings and everything was so clean, that is really important to us. Also the ability to park (although you could do with more parking spaces) is a big advantage and we were on the right side of the City for our daughter's Uni. Almost all of your staff were super happy and friendly from the Reception staff to the housekeeping staff to the Restaurant Manager for breakfast.

We had to park our car in an unmarked space and then move it to a marked bay later. I think guest's staying should have a parking bay allocation which they can pre-book as if you have, like us, driven all the way from Kent and then have to spend time finding another car park that could be a bit stressful. One of the waiters at breakfast (and only one) was a bit dismissive when I asked politely for more plates, she just pointed at the plates at the far back of the cabinet which wasn't in sight for guests and just pulled them forward and walked off, she seemed a bit annoyed at the request. The breakfast was ok but seemed a bit limited. More fresh fruit would have been nice as there was only berry compote.

The staff were amazing. So friendly and couldn’t do enough for us and made a fuss over the dog and kids. The breakfast was really nice and varied and really organised considering there were many people. It was very clean, and actually not bad size considering there was four of us and a dog in one room. The hotel is in a very good proximity to the city centre by car and great parking facilities though a little pricey. And a great Indian restaurant opposite the hotel which I highly recommend.

The parking was a bit pricey even with the discount. And the sofa bed wasn’t very comfortable.

Like - Easy and early check in, comfortable bed, fast WiFi, super dark room at night, decent breakfast, decent walking distance to Oldfield Park train station, near to Brougham Hayes bus stop, Dislike - Sofa bed is not that comfortable for adult. Location is very far from Bath Spa train station, old TV, loud air conditioner, vegan sausages were not served (need to be asked every time), no vegan/vegetarian/halal bacon, door lock ran out of battery which made us trapped outside, friendly staff, the water here tastes funny compared to other places in UK, pancake machine was too slow and the sizes of pancakes were inconsistent. No fruits were served on the first day, and on the second day, apples and oranges were served, with one untouched banana, as it has too many black spots.

I had a great stay at this hotel. The location was very convenient, and I was pleased to see that a discount on parking was available for guests—definitely a bonus. The staff were friendly and helpful throughout my stay, which made a big difference. Food and drinks were reasonably priced, and the room was clean and tidy, just as you’d hope. Overall, a pleasant experience and good value for money.

We had a lovely stay overall—the room was clean, comfortable, and well-presented. The only issue we encountered was with the shower. Unfortunately, the plug in our room was blocked, which caused the shower floor to fill up quite quickly. This meant we had to keep our showers shorter than usual to avoid any overflow or potential leaks. Hopefully, this is something that can be easily resolved for future guests.

Staff were lovely.. very helpful and saw to things straight away..no being ignored or we will sort it out but never bother or do it 5 hours later. Food allergies catered for and staff sorted out the fancy coffee machine which ran out of milk as soon as they were told. Free breakfast was great.

Cashless hotel...Expensive digital parking machine on check in..£17.50 that's the guest price if you're staying up to 24 hours but £100 without a guest code!! We were late arriving and needed to check in and leave straight away and when you're tired and or have a disability..it was a hassle.. blue badge spaces available but same price..

The rooms were clean spacious comfortable and well maintained. The free breakfast was delicious and ideal to start a busy day for touring. The staff were very friendly and went out of their way to be extremely helpful. We had a birthday and cut a cake and while leaving we were not able to pack it. We just checked with the receptionist if they had a box. She checked and came back with multiple options and arranged a box for us. She even offered to put the cake in a fridge for us until we left. I especially liked that the location was precise for uber drop offs which ensured uber drivers dropped us off at the entrance of the reception and not just the entrance of the property.

Great customer service from booking throughout to leaving; from random enquiries to accommodating requests. Caleb, Kam and Sam were amazing and I have to give them a great deal of credit for making a very difficult and stressful visit into a pleasant and enjoyable one. They were considerate of my three year olds additional needs and are an absolute credit to your company. The facilities were accessible, very comfortable and considerate (I'd forgotten some items and they had them free of charge). I was surprised at how quiet the room was and how accessible it was to the city centre and public transport.

The hotel is good, clean, simple but modern. Walking distance from the center 20 minutes. Nearby there is Sainsbury's and a cafes. In the room there is a kettle, tea, coffee, sugar... was replenished during the day. Breakfast is included and even the list was sent in advance. Simple and good.

The hotel couldn't cope with the number of people before the New Year - the elevator didn't work on the second day, the omelette wasn't prepared for breakfast on the second day, the berries were half frozen. The hotel is located next to an old cemetery and in the morning we had a view from the window of a garbage container and graves.

Everything was lovely - all the staff we encountered from waitresses/hosts and receptionists were fabulous - so courteous and accommodating - we would like to especially name Tally Browne - she was exceptionally friendly, courteous, professional and helpful - she is an absolute credit to your organisation and you are very luck to have someone like her working for you - we will definitely be back and will also recommend your hotel to our friends. Marie Maguire

Couldn't fault a thing - Everything was great