- Excellent location, a 5 min stroll to the main square - Very quiet road - Very close to other 5 start hotels and many restaurants - lovely decor - nice pool, . Spa with Sauna, Steam room , jacuzzi - Excellent cafe across the road - Gossip. - Right next to museum - Close to Florian’s gate - Heated bathroom floor is great for ensuring costumes hung in the bathroom are dry the next day - We had a superior room which had plenty of seating - 2 chairs, sofa, and 2 coffee tables. And plenty of room to move around - They can arrange drivers to tourist attractions or airport. Obviously you will pay a premium as it’s a Mercedes limo and driver - so coast to airport is £30 compared to £10 that I have seen people quote for a Bolt

- their charging policy stinks. They take the whole cost of the hotel stay in advance plus a 1000zl charge for any extras These charges take 7-14 to reverse. - No face cloths available in bathrooms. On asking cleaning staff they offered tissues. - Only one bath and one hand towel are provided per person - £30 each for continental breakfast - the hotel does in show prices for breakfast anywhere on their website - Only one English breakfast tea bag in room, and 3 other fruit ones. Most 5* hotels have a selection box of various tea and at least 2 of each - UHT Cream not milk in the fridge - No pillow menu - There is no spinner in the spa for wet costumes. - cleaning was hap- hazard. Some times they took the old towels. Some times they didn’t.

The location was superb, just a short walk to the main square and a stones throw away from all the main attractions and museums etc. The breakfast is is very good both buffet and freshly prepared hot food make for a delicious start to the day. The room as amazing and well equipped with modern furnishings throughout and it was all exceptionally clean. The staff are friendly and helpful as well.

I personally found check in and check out exhausting. Sit down, have a drink, let me explain everything to you etc. In most places its 'welcome' a quick check of your ID and you are done. This all took too long and was overly complicated I thought especially after a late arriving flight. The hotel bar is very disappointing, for the cost of the drinks I would absolutely expect fresh ingredients, but a quick look at the bottles on the front of the bar told a different story - all pre-made cocktail components you could find in a supermarket. Save your money and go to one of the many cocktail bars in the city to get fresh, delicious (and cheaper) drinks.

. Hotel is in a great location. It was pure luxury once we stepped inside. The staff were super friendly & extremely helpful. Spa was fab!

The pillows were very poor, better quality, luxury pillows would have allowed us a better quality sleep. Breakfast was very overpriced.

A beautiful hotel with exceptional, personable customer service. Complimentary welcome drink at reception, then a porter took our bags up to the room and gave us a very detailed tour which showed us how all electrics and features work in the room. The staff were so friendly and couldn’t do enough for you. They even provided a private driver from the hotel to take us to the airport. The room was exquisite and the stay was perfect from start to finish. You must stay here if you are visiting Krakow.

The swimming pool and wellness area were closed for refurbishment during our stay which was a shame but we were offered to use the facilities at their sister hotel.

The staff were so friendly yet very courteous and couldn’t do enough for you. The property was exceptionally clean and our room was spacious with an enormous marble bathroom! Breakfast was very good and easily kept you going all day. Coffee machine and minibar in room. Water replenished daily. Great location only 3 mins walk from main square. Good choice of restaurants within easy walking distance. Overall brilliant place to stay but didn’t give 5 stars because Spa was being renovated and you had to walk to sister hotel if you wanted to use spa facilities which was a problem inasmuch as you couldn’t visit in your robe and slippers!

Just the fact that the Spa wasn’t available.

Such a beautiful hotel. It is situated in the old town on a gorgeous street, just a stones throw from the busy areas but it is quiet. The rooms are clean, spacious, and well equipped. The bed was very comfy and the shower powerful. The spa area is smart and clean. The breakfasts were incredible. So much choice and the quality was outstanding, with great coffee too. The staff were all excellent - friendly and helpful

There was a problem with my booking and it got cancelled. When I rebooked the price was significantly higher than the original price. The hotel offered a bigger room - we would have preferred a smaller room for a cheaper price but couldn't due to it being non refundable. It doesn't detract from what was a wonderful stay though and I would love to stay again.

The hotel is in a great location, right the hear of the Old Town. It is beautiful and brand new, very clean and has all the amenities that need, including pool and hot tub. The hotel is in the center of everything but yet the rooms are quiet, so quiet I heard a bird signing in the morning. Breakfast is excellent, it is like eating in a 5-star restaurant. Staff if very kind and friendly. Especially the manager Katarzyna was very helpful and accommodating. And one young waiter which I don’t know the name who was there at every breakfast, he had exceptional attention to guests and great manners, great English and highest level of customer service. Overall very helpful staff and great hospitality.

Everything was great.

Brilliantly located and a wonderfully old property that has done its best to keep as much of the features of the original house as possible in turning it into a modern hotel. Our room had the most beautiful paintings preserved on the beams and ceiling (assuming they were the originals) - it was spacious and quite luxurious - although the lighting controls were a total anomaly and we never quite mastered which switch direction turned on overhead or bedside! In the lead up to our visit, the concierges were extremely helpful regarding booking our trip to the Salt Mine and Auschwitz. Not the cheapest way to do it - and our personal guide for Auschwitz was more used to talking to teenage American high school students than two adults who knew a reasonable amount about the history and tragedy of the place - but that wasn't necessarily the fault of the concierges. Our driver for the day was excellent (if expensive!)

Breakfast is very expensive if not pre-booked - so we only tried it once. There is much on offer in the main square a stones throw away. The picture of the room on the site shows a bath in the bathroom - highly prized in hotel accommodation it appears these days - but on arrival our beautiful room only had a shower. On asking to see an equivalent room with a bath in it with the prospect of changing - we appear to have blotted our copybook and the radiant smiles somewhat disappeared from our reception host - akin to "how dare we turn down such an amazing room for a mere bath!" We didn't change rooms in the end - but I'm not sure relationships ever recovered!

I had an absolutely fantastic stay at this hotel. From the moment I arrived, the staff went above and beyond to make me feel welcome. Their professionalism and friendliness made all the difference. The hotel itself was spotlessly clean—I could not fault a single thing! Every area, from the rooms to the communal spaces, was immaculate. The attention to detail and the high standard of service truly set this place apart. I would highly recommend it to anyone looking for a top-quality stay in Krakow

Breakfast was really good with a variety of options. The spa facilities were of a high standard and lovely to come back to after a day out in Krakow.

A couple of issues in the room were immediately put right and we received an apology for a computer glitch which meant 2 members of the housekeeping staff entered our room when we were in bed. As I have said the breakfast was really good but the way the staff were utilised could be improved. The manager/superviser was everywhere and very proactive. Many of the other staff were more laid back and reactive rather than proactive which was not helped by some being responsible for coffee/ drinks and others for food. A zonal system would be more effective and efficient with one member of staff being responsible for a set number of tables.