The staff were incredibly friendly and welcoming.

The bedroom was a little small and quite hot. It could also have done with a bit of a refresh as the bed and furniture looked rather tired.

Money has been spent in the areas that matter most. The bed and linen were very good, the bathroom was excellent with good water pressure, rain shower, and Molton Brown toiletries, therefore making our visit comfortable. Plenty of electrical sockets, clothing storage, and extra pillows. The building is presented very well and is charming in its character.

We were in a basement room with a vaulted ceiling, which is quite cool, but my husband is 6ft 3 and actually couldn't stand up straight in our room. The room was quite hot in the night, but there is a fan in the room if you wished to use it. Having said that, we enjoyed our stay but agreed it's cool to stay in for a night or two at most for this reason. The coffee facilities were not the best. Just tuckked down the side of the wardrobe, and the mugs didn't fit under the coffee machine properly. The room required some general maintenance overall. But for a short stay, we were fine with the overall quality for the price.

Incredible how quiet it was for being on one of the busiest streets in central oldtown York. The fact that the windows could be open all night and not hear a peep! Felt immense privacy too, as our windows faced a brick wall.. so sure, no "view", but, it made for privacy and quiet and you can see great things everywhere else in the city. The room was also very, very clean and the staff were SO nice. The room was beautifully designed - simple, clean, and modern feeling even though you are in a gorgeous old building. If you want to be in the center of everything, but still come home at night to peace and quiet, I highly recommend!

This wasn't too much of an issue for me, but there is not a lift. The stairs are big and easy to manage though. There is also no bar or breakfast. Again, not an issue and I knew that before booking, but just FYI in case you are looking for all the bells and whistles. There is a minifridge in the room and tea/coffee amenities which was just fine with me!

3 night stay for pleasure for hubby and myself. Beautiful and absolutely convenient place to stay. 5-10 minutes to everywhere in the city walls. Great rain fall shower. Yorkshire tea, Neff coffee maker and lush biscuits on tray. Fantastic staff. Complimentary Bayliss and Harding toiletries. Soft and alcoholic drinks available as room service. We had a very atmospheric room in basement. Energy saving Spot lights a little harsh but usable. Clean and well serviced if you wish. Bed hard for us but everyone is different.

Loved the location. I liked the fact it’s hidden. So quiet yet in the centre of town. The staff were lovely. The decor whilst sparse is quirky which as an artist I also loved. There was coffee and tea etc with a biscuit available in the rooms. The hotel has no restaurant or bar but I like that it doesn’t because you’re not assailed with food smells and noise at all hours. Step outside the hotel and within a few steps all sorts of cuisines and drinks are available. The bed was exceptionally comfortable as were the pillows. There are lights on all night outside from surrounding buildings as one would expect in a city but the blackout curtains made it a non issue.

Really I have nothing to complain about. The fan in the bathroom squeals but it can be independently switched off and the rooms have plenty of ventilation making it a non issue. The room was a little warmer than I like but I’m always hot anyway by nature and it was also a non issue because there was a wonderful large fan in the bedroom.

Super location & extremely helpful staff. The room was exactly as expected, which made for an outstanding stay in the heart of historic York.

The following is provided for those with limited mobility, and is not meant to detract from the facilities or staff, for we would stay here in the future: The hotel is in a listed building, thus there is no lift and air conditioning. That said, the staff were extremely helpful with our luggage, and the room was provided with several fans.

Central location York but area was surprisingly quiet. Four poster bed was a big plus and a lovely old building. Staff were really friendly and welcoming. Shower was one of the best hotel showers experienced. Room was quirky and had some lovely touches.

Soundproofing between rooms was basically nonexistent. Bed was so creaky that you only had to turn over and it sounded like something else was happening. Rooms could do with a little bit of TLC as slats missing on blinds, creaky bed, some cosmetic issues a lick of paint would sort.

After speaking briefly with the staff we found out about the history of the building which was fantastic to discover. The staff here couldn't be friendlier or more accommodating. The only suggestion I would have is that they advertise the location a bit more as it was a bit tricky finding the hotel. Other than that, the staff. The vibe. The cleanliness and quality of the rooms. The ease of access to shops and york city centre are all just amazing. I would definitely stay here again

That i only stayed for 3 nights

I liked the quirkiness of the building and the rooms … how old the building is and it’s charm

For £200 a night I expect the showers to be working especially if I have shower for 2 people that unfortunately couldn’t be used together

I couldn’t have wished for a better place to stay for my first trip to York. The hotel was so charming & quirky, so clean & beautiful room (first floor double room 11). The touches in the room were so lovely like the retro radio & the Yorkshire Tea sachets tasted so good. It was the perfect central location we could even pop back in between activities to freshen up & it was set back in a courtyard so super private & quiet. We loved it was just what we wanted

Nothing, it was great for what we wanted