Easily accessible and great polite, friendly staff.

Loud children in the bar at 11pm running around. Also I asked for a wine menu/price list and told they did not have one available. I went for a house white then shocked when I later went to pay and told it was £40. This was far more than I would have been happy to pay. On arrival, the room was cold so I asked if the heating could be checked. I was told they would check it and if an issue, they would provide some portable heating. This was not checked or provided as promised.

Great staff couldn't do enough for you

Got a glass of proseco from the bar £12.00 and it was half full took it back to the staff who were very nice but said its measured suggests sort measures out scandalous been in hotels you get a free proseco on arrival

Rooms clean, bed comfortable lovely staff.

Food quality has gone really down and over priced, never had a bad meal until our recent stay and they made the staff take off her service charge (which was optional anyway) when we complained. Spent £80 on three drinks, two starters which were supposed to charcuterie board but was just cheap Salami and 5 slices of pickled cucumber. A pizza and chips, salad and chips which were burnt on top. We feed back about the food and got complimentary breakfast which is a bonus but wasn't the point in feedback. Really gutted as had good food here previously. Pillows are too soft they gave us neck ache, just go down to nothing when lying one them.

Position,lovely breakfast,friendly bar staff.

Sink in bathroom very dirty under rim.No toilet brush.Only one biscuit each for two nights and only two teabags.

Great location, very central to city centre. Staff friendly and helpful. , offered plenty of recommendations for things to do with the kids. Bathroom equipped with shampoo, conditioner, shower gel, hand soap, and body lotion. Pump wasn't working on shower gel and staff fixed it straight away. We were very lucky and had great view of the castle.

Room was a bit warm and we struggled to change the temp on the controls. If I'd been staying any longer I would have asked staff to help. Also a low humming noise in room, noticeable at night when trying to sleep.

The main entrance was directly opposite Clifford's Tower, providing a beautiful view during breakfast. The breakfast itself was amazing, with countless options, a delicious hot food counter, and the staff was very polite and friendly. Room 208 was the perfect size for our family of four. We also appreciated having a small fridge in the room, which we requested during the booking process. Excellent wifi.

My daughter would like more pressure in the shower. I found the £30 valet parking fee quite expensive; however, considering the location, it was about the same price as the public parking nearby.

Many things. Regarding hotel meals we had only a breakfast tariff. The food was well prepared food, plenty of choice, and no limit on quantity! Helpful staff. Table clearance very efficient, speedy and unobtrusive, in a light and airy dining room. The hotel staff were courteous and extremely helpful, and made us feel welcome. We were able to leave our luggage in the hotel before our check-in time, which was extremely convenient. No complaints. A car park was opposite the hotel. "Locationwise" if there is such a word, the hotel is ideally situated opposite Clifford's Tower. Very well-placed for city shops and other amenities. Our room was at the back, with a disappointing view, but it was quiet, which is what we like.

I should have haggled the price lower! I'm too honest.

Friendly and informative receptionist, Charlotte. The room 305 was ready early, organised a fridge for our oat milk. Fully explained what services were available and how to access them. Our room was clean and comfortable to a high standard. A wonderful view over looking the Clifton Tower. Windows are small and keep them closed at night as the laundry lorry comes quite early as well as bin collectors etc. Blackout curtains were great. House keeping everyday to tidy and restock tea and coffee facilities, and a request to reception for more milk when required. There is a fitness room with lots of machines if you are so inclined, for us a lovely walk through to Shambles market for breakfast before the days activities was less strenuous. We had a lovely ala carte meal in their restaurant which had great choices and cooked very well. Although there wasn't a list or prices of cocktails, I was able to get a couple of my favourites. Staff were ALL very attentive and smiling and would happily recommend this Hotel for a very pleasant stay.

Location is perfect.. clean, breakfast was lovely plenty of choice and lovely restaurant area !

Booked through booking.com and there was mention of parking facilities but didn’t state you must reserve space before arrival. On arrival had to park in another car park until 5pm when there “maybe a chance” there’s a space.. meaning me paid £30 for the night plus £15 for a few hours.. wasn’t happy! Apparently u need to call the hotel direct before hand.. shower gel was empty.. not ideal but not end of world

We arrived early meaning the room wasn't quite ready, however we were allowed to leave the car on site and head into the centre before returning later to check in. Staff were very friendly when we returned getting us to the room in no time at all. The room itself was fantastic, very spacious, comfy beds and exceeded our expectations. Used the gym whilst there, that was kept very clean and the equipment was very good. Breakfast had lots of variety and was fresh, big fan of the cooked eggs options. Overall a very pleasant stay in a lovely location, would certainly return in the future

No complaints at all, everything for us was fantastic