Location excellent, 3 minute walk from main Principe Railway Station where the Airport Bus stops. Convenient if using train service to visit Portofino and nearby beaches. Kelly on reception was exceptional from moment of arrival. Although located on a busy city centre street, the windows are double if not triple glazed and you are able to get comfortable sleep. Air Conditioning is provided. We had problem one evening with ours and reception arranged Maintenance to come and resolve in less than 20 minutes. All public areas have a wonderful, fresh, clean smell. For the size of hotel, a good choice at breakfast. We had two early starts and reception arranged breakfast items in our room the previous evening.

Room decor rather bland and we had just two hangers provided on the hanging rail. The shower room has a cubicle which some people might have trouble getting out off,as shower door is narrow. However, when built these rooms would not have needed bathroom space so it is the price for staying in a building of historic character rather than a modern chain. There is no lift but the Hotel does make this clear on their website.

Ideal location for a stopover on my way to and from Viareggio- I could see the station from my window! Lovely friendly reception staff who remembered me and my details when I stayed again on my way back. Quite a quirky layout in an old building- you go through a lobby with a piano on the way to breakfast in a pretty room with a frescoed ceiling. Would stay again on future rail trips to Italy.

During my first stay I couldn't get the air-con to work. I'm sure the staff would have been helpful if I'd asked, but it wasn't that hot and I just opened the window. On the way back in a different room it worked fine.

The hotel is in an excellent location. Just a few steps from the train station. The hotel room was very clean and comfortable. The reception staff were very friendly, they told us where we could go and also informed us of where to find good restaurants. The breakfast at the hotel was good. They also treated us with great kindness and respect. The day we left the city was a few hours after check-out at the hotel, and they very kindly kept our bags until the time we left the city. Thank you girls.! In general everything in this hotel was excellent!

We loved this hotel, great location. It was spotlessly clean, comfortable beds and pillows. Great shower and a small fridge. On our first night there was a problem with the room as there was some building work opposite going on. Staff moved us to a different room which was lovely. The rooms are spacious and well decorated. There is a stunning sitting room for guests to relax in with books and sofas. Breakfast was really great, lots of choices and value for money. Staff went out of their way to be friendly and helpful. Lots of places to eat on Via Balbi with welcoming faces, again value for money restaurants, unpretentious and friendly. We were 5 minutes walk from the railway station which reaches many parts of Italy. Recommended.

Nothing.

The Hotel was in a very good location - close to the train station, not far from the port, close to good restaurants and within walking distance of some of the major attractions. The staff were all friendly, helpful and caring - I arrived early and felt very unwell and they allowed me to wait upstairs till my room was ready, they tried to get it ready faster for me and checked that I did not need additional medical help. The room was cosy and had everything I needed. The waiting room upstairs and breakfast room were beautifully decorated.

The carpet was a bit stained and needed replacing. My airconditioner did not work well so the room was a little stuffy and opening the window made it too noisy. It would have been nice to have a wholewheat bread option with breakfast and the espresso from the machine in the breakfast room was never hot.

The best thing about this hotel was the location. I cannot stress enough how close it was to everything, the train station was two minutes away, the old port only five and the main piazza and unesco sites were a 10-15 minute walk. All the staff were very friendly and the hotel was lovely and clean. Perfect for what we needed and fantastic value.

The room was smaller than I’d expected. But still a good size for what we needed, however more storage space would have been nice.

Great location for getting around Genova, very close to the main railway station. We liked the excellent breakfast, and the lovely staff. It was fine for a couple of nights, and we weren't bothered by noise even though our room overlooked a busy street. We liked the practical design of the kettle in the room, and appreciated the biscuits and sweets.

The room would benefit from a refurbishment, particularly the carpet. It was a bit dark in the room, and the lighting wasn't very good. However, we thought overall it was good value and it was a pleasant stay.

Very big room, in fact one and a half for us, parents, and one child. Big bathroom, everything fine with the water, hot/cold function. Very nice house, interior almost palazzo-like, 5 min from train station. Breakfast fine, you can choose, but also very Italian, cookies and cake for breakfast which isn't my taste, but there are also some cornflakes, yoghurts and mostly some fresh fruits like oranges or bananas. Friendly staff.

Maybe I would have appreciated some Müsli for breakfast or whole-wheat bread or an egg, but it was all still fine. It all really matched my expectations.

hotel was very central and spotlessly clean

some of the staff were a little intimidating, all cleaning staff were lovely but some reception and one breakfast room lady weren't helpful or friendly. We upgraded to a superior room and were disappointed as the room was really small (big bathroom apparently made it superior) with very little natural light.

We were traveling by train and the hotel was perfect for spending one night in Genova. Very close to the main train station Piazza Principe and very easy to find. The staff (lady in the evening shift) was super kind and very helpful with the information. Few city landmarks are in the same street, worth seeing, and old town is within 10-15min walk. Breakfast was good. The room was sufficiently equipped (kettle, tea, etc).

Uncomfortable bed.