I chose this hotel as a late summer holiday for my wife in return for her many kindnesses, and it was an inspired choice. Especially because I paid extra for a low floor room with a balcony and the all-inclusive option. The sea view balcony was a joy throughout each day. Be aware that every meal is a help yourself buffet (the staff bring drinks) but this was perfect for us because the buffet choice is quite amazing, and you can select exactly what you fancy for each course, and go back as often as you like. And the ambience and views from the restaurant are stunning. Plus the hotel staff are so pleasing, with that superb balance of friendliness and professsionalism. The swimming pool is gorgeous and there are plenty of other activities to pursue if you feel energetic. The hotel is in a nice sleepy town called Machico but the island capital (Funchal) is an easy bus ride (2.60 euros each way). We debated hiring a car for a day (from about 40 euros) which was so tempting because the hotel would sort it all out, and have the car delivered/returned from the hotel. But in the end, another day relaxing by the pool was irresistable as the weather during our stay was absolutely perfect. We will definitely return.

Two single beds pushed together is not always ideal for a couple but we just laughed and made the best of it. Everything else was lovely.

Excellent hotel where you are made to feel welcome from the start. There are good choices for breakfast, with both hot and cold options. The breakfast room is always busy at later times, but there are never any queues. The hotel is large, clean, and well-designed. We had a club room with a view of Machico Bay. There were no mosquitos in mid-July, so we slept with the balcony door open and woke up to the sound of ocean waves in the morning. Machico itself is a beautiful bay surrounded by green mountains. We stayed during the street food festival in Machico, which we were not aware of beforehand, but it had an excellent vibe. I have to say it was quite loud at night, but we were so tired from hiking every day that we went to sleep at 10-11 pm, despite the music and noise, with no problem. I would say the location is not ideal for young families as there is maybe not much to do for little kids apart from the beach, but is perfect for hiking enthusiasts (both young and old), as there are many trails in the vicinity. It’s easy to get to other places, and the hotel is just 5 minutes by taxi from the airport (10 euros).

good location - beachfront hotel i small town with restaurants, groceries, shops, bus stop .... in walking distance. only few minutes away from airport traveling by car cozy clean room with ocean view very nice staff - always smiling and ready to help food - breakfast and dinner with wide selection (approx 3 main dishes/side dishes, fresh vegetable and fruits, salads, good coffee, fruit juice, fresh pastry/bakery) we did not have a problem to pick swimming pool

small parking lot - this is only kind warning - the parking lot in hotel directly has about 5-6 spaces, but there are plenty other parking spots next or very close to hotel, reception staff was helpfull and suggested us few options, so in the end - no problem at all furniture and premises are here and there little older and used, but everything was working and clean, so it did not really matter

The hotel is located near the surf beach The view from the room is amazing if you are lucky to get one of the seaside rooms Staff was friendly and helpful The room and the tolet were clean and also they were cleaned every day

Dampness in the room's ceiling, this is completely innaceptable Non-existent room sound insulation, you will count the waves or the people passing the corridor instead of slipping For a 4 star hotel the room and the bed were small (like in a prison cell) no facilities like freezer, coffee/tea machine or hair dryer available Room's furniture should be upgraded as it looks quite old

The hotel was very clean and all the Staff were very friendly, nothing was too much of a problem. The location to local amenities was fine, plenty of place to eat and drink, also public transport was excellent to go further afield.

If you wanted, like us, a nice quiet chilled holiday, the pool area is a no go . As we found out, it was an all inclusive venue and the constant loud music and the continuous fun and games throughout the day became unbearable for us, but the local beach was great with really easy access to the sea for a dip. We used that instead.

In my opinion this is a superior 3 star hotel very often available for a 2 star price. So when combined with value for money EasyJet flights from Gatwick it makes for a really fantastic low cost break in the sunshine. Just 3km from the airport so I walked each way. All the hotel staff I encountered combined professionalism and friendliness - a winning combination. I loved the buffet style breakfast. Relaxing by the pool was wonderful as was the close proximity to Machico and plenty of restaurants and a friendly sports bar. Twice I caught the bus to Funchal from a stop close to the hotel (3.35 euros each way).

My room was on the 10th floor and the wifi was dodgy. But fine downstairs. But is that really a problem? Not for me. Everything else was great.

Location is great, seaview rooms are worth it, basic accommodation with no frills Short walk to the sandy beach - 5-10mins max, beach below is pebbles, swimming pool is cold but seating around and bar is nice Friends said their rooms were loud as they were next to the bar and entertainment didn't finish til late but ours was on a high floor so fine. Excellent breakfast, didn't stay for lunch/dinner

The shower head leaked but they accepted the feedback and promised to fix it for the next guests when I informed them at check out

Check in was straightforward and smooth. It is evident they have completed some updates/reservations to the inside of the building that really make it beautiful and organized. Do not let the look of the building from the outside concern you. The setup of the property is unique and there are many features onsite, including an outdoor pool, restaurant, piano lounge, games area, ect. Our room was a great size and had a beautiful view of the beach where we watched surfers for hours. The bed linens were very clean and the beds were super comfortable. The best part of the room was the large window, which could me swung open completely for airflow and an unobstructed view of the beach. The breakfast in the morning included in our stay was far more than we expected for the cost of the room. The re was a large buffet including yogurt, fruit, toast, pastries, eggs, beans, sausage, juice, and hot drinks. The buffet area also overlooked the sunrise and the beach.

Overall the stay was great. only concern was the water pressure in the shower was actually almost too hard. Standing close to the faucet hurt and it sprayed so forcefully that quite a bit of water leaked out past the curtain onto the surrounding floor. Additionally, the drying rack is within the shower which made entering from that side very difficult. Very small things overall though for such a great spot.

Good choice at breakfast but could do with an omelette station. Room was a decent size and comfortable. Bathroom was fine with plenty of instant hot water. The mountain view was ok with a limited view of the sea as well. Close proximity of the beach, promenade and restaurants. Short transit time from the airport.

The music around the pool. I find it irritating as it breaks my concentration when reading. If people want to hear music let them listen through earphones. Limited on-site parking although there was a free car park a couple of minutes walk from the hotel.

Amazing location. The little town has all what you need. Many hiking trails right there. Plus a sand beach. So an active or a just-relax holiday would be good here. The hotel is clean comfortable and has Rooms with sun rise view. Staff are lovely.

Alarm for vegan and vegetarian: you dont have much here! No vegan corner. Very few vegetarian options and sometimes you have only potato and salad for dinner. And they dont even have vegan yogurt. Breakfast is always the same and got quite boring after 5 days and we had 9 days. No pancake or live cook. I expect a bit more from a 4 star hotel.