The location, and rooms.

1. Noise level next door. We could literally hear conversations, as well as persons taking showers next door, so close-sounding as to be almost in the same room. 2. Over-air conditioned lobby. Almost cold! 3. Clueless, poorly-trained staff. A trainee working at Reception was alone, and didn’t know the meaning of “concierge” when I inquired about one. She apologized, and said there wasn’t one, which is nonsense in a supposed 5-star hotel. Also, not enough staff to greet guests checking in. 4. Poor and small selection buffet breakfast. Not up to standard to similar rated hotels. 5. Loud bar across road, blasting music into the early hour. Do NOT get a room facing the main road. 6. Pool overly-chlorinated.

First class hotel. Lots of variety for breakfast. The manager is such a wonderful person. She made it a special stay for us and helped me in taking care of my wife who was a little sick during our stay. (Her illness had nothing to do with the hotel)

I found the concierge to be very arrogant and condescending. He was quite full of himself. I didn't enjoy dealing with him at all and actually avoided him when I could. Such a shame as the rest of the staff was first class.

We had a wonderful stay at The George—easily one of the best hotels we’ve experienced, thanks in large part to its incredible staff. The service was truly top-notch, with the team consistently going above and beyond to accommodate our needs. I was especially impressed by the way they delivered their service with such care and attention, making sure my family and I felt completely taken care of throughout our stay. I’ve stayed at some of the more high-end hotels in Georgetown, but none of them matched the warmth and professionalism of the staff at The George. The hotel itself is also ideally located—many of Georgetown’s key attractions are within walking distance, and for everything else, a Grab is just minutes away. And the room? It was everything you could want for the price—comfortable, thoughtfully designed, and equipped with smart, intuitive amenities that made our stay even more enjoyable. We absolutely loved our time at The George, and it certainly won’t be our last visit.

The parking wasn't the best as the space was too tight. But it's Penang and space is a luxury. Totally understandable.

The room itself is comfortable, I needed a quiet room in town and this hotel met my needs well. It has a good location, situated opposite Nasi Kandar Line Clear and just a 5-minute walk to Kimberly Street to find things to eat. The room includes two toilets, and the shower room is clean. Hot water and strong shower flow. Staffs are freindly but seems they always busy. The breakfast is average, but they offer fresh fruit juice, which is a nice touch.

Our room has two levels: the bedroom and shower room are upstairs. However, it may not be convenient for everyone, as you have to carry your luggage upstairs, and the space upstairs is quite tight despite being wide. the lighting feels dim at night, especially when using the staircase to go upstairs. On day 3, we noticed the air conditioning was leaking, but the technical team came and fixed it immediately. Hotel Lacks Google TV so no netflix

Great looking hotel. Loved the informative yet artistic display of the location’s history throughout the hotel building. Lovely staff. Clean room. Loved the complimentary drinks and snacks when we arrived in our room. The location is in walking distance to a lot of great places to eat. There’s a lot of negative reviews on here regarding the pool because of its size. We didn’t have an issue with this or where it’s located within the hotel. Overall enjoyed our time here and would book again!

Not a big deal, but not great for the environment. There wasn’t anywhere to indicate we didn’t want a turn down service. We stayed for two nights we did not require our towels to be changed over the 2nd day. There was nowhere to opt out of this service. Like you get in some hotels of a similar calibre.

The location was excellent, nearby to fantastic eateries and cafes. The hotel exterior and interiors were a nice colonial style but clean and spacious. Staff were friendly

Nil

Location

The housekeeping is poor. Bathtub and basin are not cleaned properly. There were dirt! There are many small flies in the bathroom which is a sheer deterrent! Bath towel had some stains and bedsheets weren’t very clean. There are dust on bedside lamps and on the bed racks and headboard.

There is an indoor pool - with large open area giving the feeling of outdoors, fitness room, and steam room. All very well appointed and maintained. The hotel is within easy walking distance of most tourist attractions in the old town. But it is very hot so other modes of transport are advisable. The room was great, very spacious with good fittings, comfortable bed, storage spaces, well appointed bathroom.

We did not prepay for breakfast but had it on Day 1, being tempted by the extensive buffet, offering many different options. We were disappointed at the quality on offer, the juices were not fresh, the breads and pastries were not fresh, the coffee from the machine in the restaurant was not great. We did not have breakfast here again but went up the road. We did not see any guests in the restaurant at either breakfast or lunch again. Maybe the hotel could upgrade their offering?

- great location, walking distance to most of georgetown's historic buildings and streets - massive and luxurious bathroom with Toto smart toilet (built-in bidet, heated seat, etc.), full size bathtub and a wet shower area larger than most hotels' - restaurant served hot and delicious local fares (we had prawn noodles and curry mee) during breakfast, in addition to the usual buffet items - very helpful and friendly staff

- there was some thumping sound from the walls and ceiling at night (light sleeper here) - bed is on the softer side (personal preference) - tiny, single use toiletries. many hotels do not offer these anymore for environmental reasons

Serving lemon water near the door entrance has really much comfy to visitors. Welcome drink is very nice. The overall ambience of the hotel and rooms are great. Location wise is good too. Breakfast is good. Oh yea hotel is also providing big umbrellas.

A little comment on toiletries in the bathroom. The shower gel, shampoo, conditioner, body lotion and soap seems to be from lower quality. Many of the 4 stars and above hotels have been using some real good quality in the market. Shower gel is too less for two person for a day and it’s not liquidity to easily squeezed. Improvement needed in the restaurant. Napkin should be provided. Serviettes served are too less unless it’s big enough. Some good sweeter to be provided would be appreciated which a 5 stars hotel should be.