We had a fantastic stay! The food was truly world-class — it was great to have access to snacks and drinks throughout the day, especially with kids. We stayed in a villa, which was spacious, well-equipped, and very comfortable. Even though it was located outside the main hotel building, it was still very convenient. Getting to the spa and pool was easy, and we really appreciated the changing rooms with hair dryers — a thoughtful touch that made things more comfortable. Overall, a wonderful experience for families!

The pool was a bit small and quite shallow — more suited for playing with kids than for actual swimming. While that’s still enjoyable, it would have been nice to have a deeper section for adults. Also, the kids’ animation team didn’t collect parents’ phone numbers, which made it a bit stressful to leave the children, as there was no easy way for them to contact us if needed. A simple communication system would make a big difference in peace of mind for parents.

Our weekend getaway at this hotel villa was truly delightful. The standout feature was undoubtedly the cuisine - it was the best we've experienced in any all-inclusive resort in Bulgaria, surpassing our expectations. The staff's friendliness and attentiveness were impressive. They genuinely cared for the guests, ensuring our needs were met promptly and courteously. We did encounter a minor issue with the Wi-Fi, but it's worth noting how quickly the problem was resolved. This swift response demonstrates the hotel's commitment to guest satisfaction. Overall, this hotel offered a perfect blend of comfort, excellent service, and outstanding dining. It's an ideal choice for anyone looking for a relaxing and enjoyable stay in Bulgaria.

Nestled amidst the picturesque landscapes, St. Ivan Rilski Resort is not just known for its breathtaking views and luxurious amenities, but also for its exceptional staff. Their unique blend of professionalism and friendliness sets them apart in the hospitality industry. From the moment guests step into the resort, they are greeted with genuine smiles and a warm welcome. The staff at St. Ivan Rilski Resort are trained to maintain the highest standards of professionalism, ensuring that every guest's needs are met promptly and efficiently. Whether it's a room service request or a query about local attractions, the team is always ready to assist. However, what truly distinguishes the staff is their friendly demeanor. They go beyond their professional duties to make guests feel at home. Conversations with them are not just transactional, they are personal and heartfelt. They remember guests' preferences, share stories about the local culture, and often provide insider tips on the best places to visit. This harmonious blend of professionalism and warmth ensures that guests have a memorable stay. It's not just about the luxurious rooms or the scenic views, it's about the people who make the experience truly special. At St. Ivan Rilski Resort, guests don't just check in as customers, they leave as friends. Special greetings to the General Manager - Mr. Dimitar Kolev - keep up with the great work!

NA

Really a pleasent surprise to find such a nice hotel and great reception staff, all speaking good english, ready to help you. I arrived late in the night, around 2:30 am and they were waiting for me with a sandwiches, fruits and water.

Acytually, I dont have anything to comment. Or maybe there would be something: the spa is too crowded, but I guess thats a sign that the hotel is good :)

It was very clean, very useful personal and overall an amazing stay. Would hundred percent recommend.

We booked 3 days in this hotel and ended up staying 5 because we did not want to leave. The food is good, the spa is amazing but most of all the staff members are just incredibly nice and helpful and will do anything to make your stay nice. We would absolutely love to stay here again!!

I had the pleasure of staying at St. Ivan Rilski Hotel in Bansko this January, and it truly exceeded my expectations in every way. From the moment I arrived, the warmth and professionalism of the staff were evident, making my stay exceptionally comfortable and welcoming. A special shoutout to Salih at the reception, whose professional yet friendly and solution-oriented approach made a significant difference. His attention to detail and eagerness to assist guests were commendable. The hotel’s facilities are top-notch, with rooms that offer both comfort and luxury, ensuring a restful night’s sleep after a day on the slopes. The culinary experience was delightful, featuring a wide variety of delicious meals that catered to all tastes. Whether you’re looking for traditional local cuisine or international dishes, the quality and presentation of the food were impressive. One of the highlights of my stay was the spa area, complemented by both an indoor and outdoor heated pool. It provided a perfect sanctuary to relax and rejuvenate, especially after spending the day skiing. The cleanliness and ambiance of the spa area, along with the professionalism of the staff, contributed to a truly therapeutic experience. Moreover, the affordability of St. Ivan Rilski Hotel, in comparison to similar ski holiday hotels in Turkey, is worth noting. It offers exceptional value for money, combining excellent facilities, service, and location at a fraction of the cost. In conclusion, my stay at St. Ivan Rilski Hotel was nothing short of spectacular. With its friendly staff, excellent facilities, delectable cuisine, and unbeatable value for money, it stands out as a premier choice for anyone looking to enjoy the beauty and adventure of Bansko. I wholeheartedly recommend this hotel to anyone seeking a memorable and enjoyable ski holiday.

The staff is very friendly and helpful. Especially Salih Shaygov, great guy. This is why we come again this year.

Hygiene, very pleasant staff and the kitchen offer is exceptional 👏👏 The hotel is in a really good location with a wonderful view of the mountain landscape

We liked everything. The hotel is perfect for family with kids. Food was great, staff were nice and friendly and the apartment was spacious and clean. There is kids club which is super convenient and the swimming pool is suitable for children. The guys in the ski rent place located in the hotel were also super nice and friendly. It's the third time we visit this hotel and we will definitely come back. Great Bloody Mary and live music at the lobby.

Nothing bad