I rate this hotel very well. reception was professional. The whole stay was great. The apartment is really great with a view of the mountains. There is a lot of entertainment in the city. However, it was also fun at the hotel. I liked the reception work the most. Everywhere helped with everything. The biggest compliments to the bar staff. Extremely friendly and helpful. Thank you for your wonderful work. I hope to see you next time.

Location of hotel is great....only 5mins walk to gondola or taxis up the mountain. 3mins walk to the main street and the best restaurant. All the staff were attentive and friendly all the time, and went out of their way to offer assistance. On the first day we had to change rooms due to a smell in bathroom but staff were very understanding about this and the subsequent room had a much better view too. 😁. No problems with WiFi. We had to ask for additional cooking utensils eg sharp knife and bigger saucepan and these were provided without any problem. The sauna and steamroom were sometimes not hot enough but the staff were happy to turn it up when asked. There was a vast array of food at breakfast, something for everyones taste. We didn't experience the restaurant outside of this time. The decor is luxurious and the grand piano was amazing👏 🤩 They store your own/rental ski equipment. Or you can hire it out from hotel, and there is a free mini bus to the gondola. Overall we had a fabulous 7days here.thankyou very much.

We paid for the apartment on a half-board basis, the food was varied and delicious and the apartment in hotel was spacious and clean. The hotel has a spa center that is perfect after skiing. The gondola that transports to the ski center is located near the hotel, but the hotel also has a provided transportation to the gondola. We came to Bansko by car and in front of the hotel is big hotel parking. Higly recommend for families!

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Very friendly staff, good value for money at the bar and the restaurant. You can’t rent skis directly at the hotel and there is a shuttle driving you to and from the gondola which was amazing. We never had to wait more than 5 min for the shuttle! The spa area was also nice

You can’t throw toilet paper in the toilets because the drains could not take it. The jacuzzi seemed a bit old. We were given dirty glasses one day at the restaurant. But it was a one-off

Good location, excellent breakfast, vary clean place. Apartments were cleaning daily, hotel is located in quite area, but just 100 metets away from main street and gondola lift. What blew me away and impressed me was the pleasant staff who was working the second shift. Salute to the senior and experienced team, especially Niko. You guys are the reason why I will return to this hotel. Exeletnt place for families with children. Prices in the restaurant and lobby bar are more than OK.

The furniture in apartment is a little bit older. The heating was on all night and the apartment was too warm. Maybe the reason is the location of my apartment (just by side of the spa center), but it's definitely to warm for my taste.

Good size room so could separate the single beds Nice to have pool and sauna Good breakfast - although hot food was only warm Cotton robe and slippers provided Good ski storage and transport to gondola

Kitchenette was missing stuff although we didn't eat in Moved bed and not clean underneath Had robe stolen at Dobrinishte spa and got charged 100BGN for it

One of the reception ladies, the one with the hair in a ponytail, seemed to have difficulty understanding English or the principles of making guests feel welcomed. She kept all of our IDs at the reception throughout our entire stay and insisted that we bring her the room key after checkout. This was the only place we've been asked to do this.

The hotel, the staff were great. Other people in the hotel were not so civilized. For instance some groups enter in jacuzzi and stay there til the end of program, every day. In the sauna only a Turk used the towel, the rest of european people entered without the towel. And so on.

All staff were excellent , friendly but not intrusive making for a very relaxed time. Although some furniture maybe slightly tired it was absolutely acceptable. It would appear that everywhere was freshly decorated, room was warm. Breakfast was to a good standard with plenty of choice and staff on hand for assistance if needed.

The room booked promised a Microwave which was absent and no cooking pans which was annoying.

I really enjoyed the week we spent in Bansko. The hotel is nice, close to anything that might interest you. Our room was large and comfortable, breakfast was ok, good coffee and warm croissants. The staff are really friendly, especially Radi, who is also very kind and efficient. I would definitely come back again.

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