The hotel is situated in a nice neighbourhood and had the great advantage of hosting the excellent NusrEt and Cipriani restaurants right inside, so you can avoid the dreadful Istanbul traffic. The room was spacious, comfortable and well appointed and the spa facilities were good quality. The staff was very nice on every interaction. The breakfast was plentiful and varied.

The room, the lobby and the breakfast salon have a bit of an outdated feeling, the decor is not really top notch. However, by comparison to many other 5 star Istanbul hotels, it seems this is the level of design to be expected.

The location of this hotel is extremely convenient for those looking to explore the city, as it is within walking distance to the city center. However, what truly stood out was the opportunity to immerse oneself in local culture right within the hotel. One could engage in traditional cooking classes, learning traditional methods and techniques. Moreover, the breakfast and food options catered to every taste, ensuring a delightful dining experience for all.

While I didn't have any major complaints, I did notice that our room did not come with a balcony as expected. This was a slight surprise since the images of the room on this platform had led me to believe that the rooms were equipped with balconies.

The attitude of the staff and the front desk was exceptional. They went to extreme lengths to make sure every little detail of my stay is perfected. The room was classy, with expensive finishes, quiet and comfortable. Vast selection of lighting, suited for all parts of the day. Very high bar for the front desk staff - everyone not only spoke near perfect English, but also had great problem solving skills, and a genuine interest in helping in any way they could. Even minor mishaps (such as absence of hot water for a few hours) were followed by a personalised apology in the form of a gift and a hand written note. Having stayed at some of the world's best hotels, can confidently say that the staff here are at least on par. Gym was also excellent, extremely well equipped.

The only downside I can possibly think of was a fairly small and uninspiring lobby.

The staff were friendly and welcoming, breakfast was great, and room cleanliness and amenities were fantastic. The hotel is a lovely neighbourhood.

We could hear the noises from the adjacent room or the room above. (Sound insulation is poor.). We had dinner at the famous "Nusr-Et" Restaurant on the hotel premises. It was very disappointing, tasteless, and way too expensive for what you got. I did not like that I had to pay for the on-site car park, around $55 a day.

Gorgeous building with a perfect location, lovely staff, and exceptional quality of service. We were warmly welcomed by General Manager, Mr. Erhan Yurtsever, and offered a room with a Bosporus bridge view, and presented with delicious Turkish delights & Baclava on the occasion of Eid and a delicious cake and greeting card for our anniversary. Leyla Kiper was very helpful at the check-in.

Leaving the property :), I wish we could've stay longer.

location and service

view

It’s clean, specially the gym area and also I liked the privacy and quietness it’s a very elegant hotel

The breakfast area; briefly it’s a closed area where the smell sticks on you better to have an open and wide area with fresh air

Excellent rooms, very quiet and comfortable. Very good bathroom with added bonus of a steam room in the shower. Very good spa. Breakfast fantastic. Cipriani and Nusr'et are great restaurants to have in the hotel complex. Location is in an upmarket and much less touristic neighbourhood in Istanbul which feels safe to walk about in. Extremely comfortable stay. Thank you

Nothing really.

location

there is no “shattaf” in the toilets

Location was in the area of Nisantasi which you want to be at. The best and safest neighborhood. The hotel itself is beautiful, well designed with a pool and multiple restaurants. The rooms are beautiful , well designed and quiet from the outside nose with dual glass windows. The staff are what make it so much better. Everyone from concierge made all our reservations and arranged taxis for us. We felt at home. The quality of service and the staff is unmatched. They made it more special. Can’t wait to go back!

Nothing, everything was perfect.