Everything!

No tea/coffee making facilities

It is a very luxurious and modern hotel with excellent location in Central London. The room was comfortable, beautiful and colorful. The other area I enjoyed a lot was the library of the hotel - we spent a nice evening with friends in its very cozy and elegant environment. The dinner in the restaurant was exquisite - I do strongly recommend it.

I would expect more in terms of service for the price of this hotel.

It was the touches of hospitality that wowed us. The extra bed was made for our 3 year old daughter and they left a children's book for bed time stories. In the bath room next to our bath robes was a smaller bath robe and slippers just her size. She felt very special wearing this.

We just wished we'd booked a longer stay to enjoy it more.

My favorite hotel in London. Its an oasis of comfort, luxury and calm in one of the busiest areas of London with great access to theatres, shops, restaurants, tourist sites and the City.

The gym, which is a bit on the small side for a hotel of this size would benefit from an investment in some more uptodate equipment. This is a very minor quibble.

Manager on reception Janiter is the angriest most aggressive woman on the planet. We left. Rude and looks down on you even though the price of the rooms or maybe it’s because we’re Liverpudlian whatever the reason I will not be returning. Despicable shocking

Obnoxious check in staff. Manager thinks she’s Jlo

The best and most comfortable room we have had in London, and by far the best bathroom with everything thought through and immaculately clean - really impressed. We had an exceptional dinner in the Courtyard area which was perfect with great service

Nothing, and we are really picky! This is the first Hotel in London we have stayed at where we had absolutely nothing we did not like - a lot!

Everything about this hotel has been carefully considered. The decor and comfort is second to none. The position in the centre of Soho meant everything was on our doorstep. But even though we were in the centre of the hussel and bussel of London the quiet courtyard of Ham Yard was calm and quiet. Fabulous hotel in an exceptional location

Excellent hotel, in a brilliant location. Staff were friendly and helpful and the room was amazing.

Could do with a kettle in the room, although not to much of a problem as we only stayed one night. Breakfast was slightly over priced for what you got.

Nearly everything

Unfortunately, there's a lot of outside noise so it was difficult to get to sleep until after 2 am. I understand that because of the location, in future, I will try to request a higher level floor as I was only on level two

Super quality. Wonderfully quirky interiors, comfortable library for enjoying a drink and rest, beautiful large room and bathroom with everything we needed. Great location, tucked in a pretty courtyard

We found the bed a little hard