The hotel was modern and attractive. The studio room was spacious and well designed. It was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping alcove and dressing area by the bathroom. And the television was on a platform and could be swiveled to watch from the living room area or the sleeping alcove. The hotel had garage parking next door with easy access to the hotel. The location in the University Circle / Cleveland Clinic (East Cleveland) neighborhood was very convenient to the area's museums and symphony hall and near to the Little Italy neighborhood, The staff was friendly and helpful.

The only improvement I could suggest would be a couple more clothes hooks in the bathroom.

Breakfast was great

We needed fresh towels. Phoned down at 3:00 Saturday. They ever came. Went to front desk at 5:00 and were told they would get them to us. went out and returned at 8:00. No towels. Went back to front desk and receptionist went into the back and brought me fresh towels. I was not impressed Also. When we checked in we were not told that our credit card would be charged $50 a day for incidentals and credited 5-7 days after. Imagine my shock when I saw an extra $100 on my Visa

Breakfast was fine with a lot of options. We try to maintain a heart healthy diet with a minimum of fats and sugars and could find options that were accommodating. Like the use of plates made from recycled materials. Rooms were quiet and pretty well sound proofed judging by the traffic and sirens passing by outside. Great location for exploring University Circle.

Coffee in the room was poor quality. Not a big problem. Doors close with a slam but it didn't seem too bad hearing neighboring rooms.

Breakfast was okay, but rooms and facilities were great!

They tried to give me a room I did not order even though I booked it in April! Tried to give me a king with sofa bed when I ordered two queens and sofa bed for my family of 5. They said they ran out of Queen rooms. G Toni’s means one of us would need to be sleeping on the floor. She said they emailed 3 days prior to alert me to the problem in case I wanted to cancel. However when I checked my email, there was nothing there! However, after making a complaint with Stephanie at the hotel, she rectified the situation by giving us 2 connecting King rooms with sofa bed at no additional cost for the extra room. This is what I call great customer service that made my family’s stay problem free after the initial problem! All was well after this!

The breakfast was good. The room was spacious and very clean. The location was excellent. The staff were friendly. The house keeper was available 24 hours and responsible to our requests very quickly.

Extra charge for the parking. It seems they clean the rooms every other days not daily! However, when we asked for services they kindly accepted and did it very fast. Breakfast was overall good, but it could be better.

The room was spacious and nicely decorated. It is nice having a real kitchen for making small meals and cleaning up. The free breakfast was nice. We liked being close to the museums, botanical garden, and concert venues for the Encore Chamber music festival.

The parking garage is great but for the room price could have been included instead of extra. I wish free breakfast didn’t mean eating with plastic utensils and producing loads of noncomposted trash.

The hotel was convenient to the Cleveland Clinic. We were able to walk to appointments and avoid the long wait for the clinic valet. The room was clean and bed was comfortable. The front desk staff person helpful and kind.

It was difficult to find the parking area for check-in. There aren’t signs directing patrons to hotel registration. It would be helpful to have signs visible from the street.

Perfect location for visiting my son who studies at Case Western University. Really like access to a bigger room with a kitchen. The breakfast was okay, lots of variety, but not spectacular. The staff is great, and the parking easy to get in and out. There are fantastic restaurants and museums closeby. Lots to explore. I’d stay here, again.

Every staff member we encountered was pleasant and extra helpful. Dez at the front desk ensured that we knew about the free shuttle and the hours of operation for the food and bar. There was several restaurants within a block of the hotel. The only downside was I think the room we were in was a pet room and it had a bit of an odor. We would stay again.

The hotel staff was uniformly friendly. Room was spacious and comfortable.

As with so many hotels this one seems to be run on a skeletal staff and as a result things are overlooked. The bottle of conditioner was empty in our room. We were a family of four but there were towels for only two and no bedding for the pull out couch. Curtain of the bedroom window did not work.