The location (connection by Skywalk to Cleveland Hospital). The staffs. Hotel and restaurant staffs. All were the best and so much warmth, care, concern and love. The cleanliness, the overall ambience, the space, the air, light. Everything was perfect. We cannot think of any other hotel to recommend to our friends as well as our future trips. Special thanks for Ms. Samantha for her support during our stay. Not limited to her, but also everyone else as well, whom I do not remember their names. Big thanks to all.

All were perfect. Breakfast could have been having slightly more variation. We felt since we stayed there for long period.

lots of things that one just doesn’t see too much these days: the hallways are sleek, clean and beautifully lit; the rooms are large and comfortable; lighting was great, the bathroom was spacious with great counter space and very clean and well lit with a nice shaving/makeup mirror. 24 hour room service available which is great. prompt and courteous service. staff produced free bottled water constantly. the bed was quite comfortable.

the tv was old and couldn’t be used for casting from the net; the guide didn’t work and there wasn’t much choice to watch. my room was supposed to have a sleeper sofa i thought but did not. the food from the cafe is sub-par. when chicken noodle soup bears no resemblance in appearance or flavor to what one sees everywhere, it needs to be changed. avocado toast should not have a schmear of gray avocado

Perfectly located for our purposes. Beautiful spacious room with a great view (which included the lake) INCONCEIVABLY comfortable beds. Very helpful staff person at the desk who let us have our room when we arrived way ahead of time.

The hotel is very expensive as it should be for what it provides BUT it did seem a petty bit of gouging to say that one had to pay $4 extra to have a cup of cappuccino from the machine instead of the not very good coffee from a pot which the waiter was bringing around at breakfast.

The clean lines of the public areas (quasi Japaneses aesthetic?) won me over on arrival. Actually, I was won over by the wonderful valet parker in the driveway--she set the tone for our visit. The room was spacious, supremely comfortable (two chairs for once! great beds). Dinner in the restaurant was superb. Ditto the breakfast in another restaurant.. Extremely helpful concierge who sent me up some shaving cream when I found I had forgotten mine. This is a first rate establishment.

Everything good.

It was clean and very well staffed. The staff were very kind. They went above and beyond. For example, a housekeeper offered to change sheets after my partner had surgery so we would have clean sheets. We also changed when we were leaving several times, and they worked with us easily and cheerfully (staying in the same room). The bed was comfortable; room service was good; and it was quiet. They were food allergy aware. The location on the skyway was very convenient.

The pillows were feathers -- comfy but bring a pillow cover if you tend toward allergies. The provided handsoap/shampoo/etc. were all notably scented. I would have appreciated a full mini-fridge instead of a half.

The location was nicely located near where I was going. Staff very helpful and friendly. Beautiful hotel.

I asked for a receipt for my stay and when I got it it wasn’t any room rate information on it. I wasn’t able to make sure my room charges were correct. I hope everything is correct.

Granola with lemon curd was new to me and delicious. Coffee was very hot (which I love) Most comfortable mattress I have slept on

There was no place to hand a wet washcloth and no hook to hang a hand towel on. Both had to lay on the sink counter. There was only one sink. Two of us had to get ready for a very early appt. at C.Clinic and having two sinks would have helped. I'd put a lamp near both chairs as we both like to spend time after supper reading.

They did not honor two beds in the room because I booked through a third party. My mother in law who’s older had to share a bed with my daughter. This was during g a very difficult time for our family and I was not happy.

Skyway made it exceptionally easy to walk from the hotel to Cleveland Clinic without going outside. To access the walkway, all you needed to do was take the elevator in the hotel to the 3rd floor and walk out the hotel doors to the walkway. About a 5 minute walk to the main campus Bldg. The hospital staff drove golf carts across the skyway, giving rides to whoever couldn't make the short walk. If you are going to Cleveland Clinic, this really is worth the higher nightly fees for convenience and peace of mind. No worrying about parking, weather or security. The skyway is a main travel corridor between the main campus and bldg A, so it is always occupied, clean, climate controlled and very safe. The hotel has a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu. Great food! The hotel is also extremely high quality as are the rooms. Highly recommend.

Reason to stay here is, of course, that it is connected to the buildings of the Cleveland Clinic. Rooms are large, well appointed, and clean. Club Level amenities are a real plus since most guests never leave the CC campus or the hotel. And, I gladly award an entire extra star for hotels with hooks in the bathroom. On request they will supply special furniture for those in need after surgery.

The lobby and ground floor public areas are stylish but very cold and unwelcoming. More like a convention center than hotel. Despite nation-wide and world-wide clientele no WSJ or NYT newspapers. Hate those foam mattress overlays which raise the level of the bed to ridiculous heights, and are difficult to get out of.