Breakfast was weird. Not sure if we were in a coffee shop or a restaurant. We ordered coffee and tea, since the coffee facilities in our room did not include a kettle but only a machine with very limited options. We also ordered oatmeal, which turned out to be cooked specially for us (Starbucks usually has an instant cup option) in enormous portions. But it was ok when it eventually came, and the staff were very nice. At 10am on a Saturday morning the place was deserted.

Selfserve breakfast would have been way more efficient for us.

B'fast OK, though a bit more limited than it could have been, even for a quick bite. After having recently stayed at a Marriott, my teen son had been looking forward to granola, but this place didn't have.

The TV channel my son was looking for for watching basketball game was not available. Not a lot of water pressure in the shower.

The room was spacious and comfortable. The bathroom and the shower were also quite large. The hotel was very clean and the location was great! The front desk staff were wonderful! We found the valet parking fee of $23/day to be quite reasonable and convenient in comparison to other cities we’ve visited.

There was a minor issue with the valet parking that was resolved quickly, however, some of the valet staff were not as friendly as the others. Also, the one dinner we had at the hotel was not particularly good.

Proximity to Case Western University and dining options; the room was very clean, modern and comfortable; the lobby was modern and also had convenient sit-in and takeout dining. The valet staff and front desk staff was very friendly.

The only issue we had was during checkout was when I scanned my valet ticket to have our car brought around, it was confirmed but when I got to the valet desk they didn't seem to have any record of it so it took a while to get our car.

The location is wonderful, close to the many jewels of Cleveland with pleasant walking paths to museums and restaurants. The shuttle and valet parking are terrific bonuses.

All seemed well. No open green space but two blocks from the most beautiful outdoor spaces a city can have.

The location was very good for our purposes...could walk to art museums and Little Italy. The breakfast was excellent. The room very clean. The lounge/bar/dining area was very pleasant.

Cars needed to be parked and retrieved by an attendant at extra cost plus we gave a tip. Hotel shuttle could only be used for a 2-mile radius of hotel. The bar was not open on our second night when we returned from an early dinner.

The walk-in shower was great and the water pressure and shower head were a nice surprise. Love the rolling table. The beds were comfortable. Love the smart tv with Netflix and Amazon. The 24/7 valet parking and free shuttle service is awesome. The room had a mini fridge. The hotel is within walking distance of Case Western University, restaurants, museums, and a botanical garden.

The grout in the bathroom was in disrepair. They didn't include enough coffee pods for the number of guests in our room. Breakfast isn't included.

Great location. Within walking distance to college campus and the Museum of Art. Clean and spacious room. Friendly staff.

Breakfast service is on the slow side.

It is in a fantastic location, an easy walk to Little Italy and Case Western Reserve. The desk clerks were helpful and friendly.

Complimentary coffee in the lobby would have been welcoming, I can't remember the last time I stayed in a hotel that didn't offer that. Coffee in the rooms, though.

Friendly Staff

A little pricey for my taste, and there was a huge brown stain on the carpet by the window, probably nothing that could be done about that.