Excellent location in the very center, breakfast and service are beyond praise. The staff impressed us with their professionalism. And the reception, and the restaurant, and the wonderful room service. Very tasty food, perfectly cooked. Everyone greets you with a smile, jokes and does their job professionally. For example: on arrival we ordered a transfer, and on departure it turned out that it was ordered for the time of the plane's departure by mistake. Without any worries in 5 minutes we already had a new car. The situation was resolved instantly. We really liked the attention to our one and a half year old daughter. They prepared a wonderful crib, left pleasant and very useful gifts. We are delighted, you are all great! The hotel is made by its team. Thank you for the wonderful impressions!

Pillows are good for lying on the bed, but not for sleeping :) It was uncomfortable during the night.

The property is beautiful, welll maintained. The staff was incredable - very helpful and attentive, nice and welcomning. Room is very clean, wide - alot of space and luxurious. Located in the best area in Zurich in the middle of shops walking street between the Bhanofstrasse and the old city. Hotel has beautiful, small but really nice fitness room. Food at hotel - both in breakfast and in the yaed restaurant is excellent.

Matress in bed - was too hard for me.

The location is excellent.

That I didn’t get the suite with the terrace which I booked. I stayed at the Widder many times before. The location and that the suite has a terrace were the main reasons for always staying at the Widder when coming to Zurich.

This was simply a top-notch experience from start to finish. From our arrival to our departure, nothing was lacking in making our stay comfortable and enjoyable.

The only minor issue that arose didn't directly involve the hotel or its' staff. We asked the concierge to arrange for a taxi to the airport for us, and i was disappointed to discover our driver took the long way around (I'm familiar with Zurich after many business and holiday visits), for what I could only interpret as an effort to increase the fare. It's minor in the scheme of things, but I resent being taken advantage of for any reason. That said, everything I said in my previous comments still fully apply, and we will make it a point to return to the Widder on future visits to Zurich.

- Exceptional staff who will do anything for you—probably some of the best I've ever met - Great position, typical but next to the main shopping street - Loved the room, way bigger than I anticipated

- Didn't like the format for breakfast - The kitchen should be opened at least until 22:00, 21:30 it's a bit too early for an international customer

Historic hotel in a fine location in Zurich. Lots of attention to detail. Enjoyed the breakfast. Also many options for dinning experiences. Our room was spacious & nicely done.

The staff were incredible - attentive to our every need, courteous and proactive - even providing us with an amazing room upgrade and decorating the room for our wedding anniversary - we didn't even have to ask! Amazing. Also, the hotel is spot on in the center of the old city, easy walking to mostly everywhere, and an overall lovely neighborhood. The breakfast is awesome, with a great buffet and great choices overall. The bar is also very nice, with a great ambience, great selection and attentive service.

The room itself couldn't be cooled down properly, and we had this absurd situation in which the nights outside were pretty cold (around 10 degrees celsius), but it was too hot for us to sleep properly. We couldn't open the windows because the church bells sounds are pretty close, loud, and persistent :). We notified the staff about this but apparently there's nothing that can be done - it's something that has to do with a/c restrictions in the city. It might have even been exacerbated by the fact the room was so large. Anyway, bottom line is we didn't sleep that well because it was too hot in the room. Even so, it was a really small dent in what was a great weekend vacation.

Thé location was brilliant. Thé staff particularly at the front desk were great. Big beautiful room. Gréât breakfast.

if I had one complaint the cleaning was a bit random. Dirty cups and glasses were left and things like coffee capsules not replaced.

Breakfast was pretty much anything you wanted. The room I was in had 17th centyry murals. Location is bang in the middle of the shopping area. Bar and courtyard is very nice

Food in the restaurant could have been a lot better. I did not get a chance to try the michelin star restaurant

Beautiful rooms in quaint boutique hotel. Very central location. Friendly helpful happy staff. breakfast was delicious and great service although this should have been included in our room rate. i am surprised for what we paid per night that they didn’t include breakfast for us. this was the only disappointment with the hotel.

the bed was a bit soft. that they didn’t include breakfast in our room rate.