My stay was more than I could have asked for! Every request was met with pleasure! I'd stayed at Hotel Napoleon once before in celebration of my Anniversary in 2022. It's been 2 years & I was worried that the hotel & service may have declined. However, what I found was a more streamlined experience - Before, During & After the stay! The entire experience exceeded every expectation & pre notion that I had before my stay! Hotel Napoleon is my go-to hotel when in need of a Memphis hotel! Thanks Hotel Napoleon! PS. John, YOU ROCK!

There was nothing that I didn’t like.

Nicely renovated and preserved old architecture, Bed comfortable and sheets a soft cotton. Right near Peabody Hotel and Beale Street. Check in staff there 24 x 7 and locks front doors at nights. Not all friendly and a day man was giving out incorrect info and paying more attn to his cell phone than the guests

Some vacant building nearby. The Adjoining Restaurant, Archives is only open some evenings, not for Breakfast and lunch. Was expensive for dinner and then we got a surprise 20% service charge plus a tip. Barman was drinking behind the bar. Not associated with the Hotel but drags down their appearance and ambiance

The room was large and very comfortable. There was a desk and big TV. The bathroom was huge. Good water pressure and hot water. I liked the design of the historic building. The interior decorating is hip and vibrant. The staff was super nice and helpful. The attached restaurant had good cocktails and appetizers.

We had dinner at the restaurant. The food was really good, and the service was fantastic, but they gave us tiny paper napkins, and we were eating $62 lobster and deviled eggs with caviar. That was weird.

The location was perfect. Only a few minutes from Beale street and the other downtown establishments. Beau was great. Speaking to him was like speaking to an old friend, catching up on lost time. Nathaniel provided great food recommendations. Overall our stay was awesome

The room lighting could have been better. The ceiling area over the bed should have a big light. The small lights don’t beam illuminate enough in the evenings.

Excellent service. Your staff were outstanding. Especially Timothy who went the extra mile when we arrived as a last minute booking late at night. Everyone went out of their way to make our stay very memorable, including the kind lady who arranged a lovely bottle of fizz for my birthday. I would highly recommend your hotel. Thank you.

As I was travelling and was very early the team did their best to accommodate me to an early check in, lucky it wasn't high season. Facilities and staff are excellent. Location so close to everywhere. You even get a nice surprise during your stay....I will keep that as a surprise, a lovely touch. Thank you all at Hotel Napoleon Memphis

Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.

The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.

Location was excellent, right in the heart of downtown and a close walk to Beale Street. The Peabody ducks were just down the street. Unfortunately the Main Street trolley wasn't running while we were there. It would have made getting around even easier. Complimentary wine was very welcoming as we came "home" tired at the end of the day. Desk staff were wonderful.

The on-site restaurant was handy, but with limited offerings.

location was very good easy access to Beale street and places of interest for us

air conditioning wasn;t working properly in our room but staff resolved our problems - offered another room or deduction in the bill, Resolved to our satisfaction this should be in liked option

Great location for starters. The property is very nicely appointed and designed. The lobby restaurant was also very good. Wish they had a lobby coffee service, otherwise, we enjoyed the visit and will return.

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