Location Pool

Staff not as helpful as they could have been. I was early- I was taken to a waiting room up 2/3 flights of glass stairs - no lift- no help with my bag . I didn’t look like a person who wd stay at the grand as I had been travelling and I didn’t look as smart as I could have. Staff seemed suspicious of me!

I loved the attention to detail throughout the property—from the elegant design and immaculate cleanliness to the personalized service. The room was exceptionally comfortable, with high-end amenities that really elevated the stay. The staff was attentive without being intrusive, and the overall atmosphere made it feel like a true escape. The on-site dining and spa were also standout features that made the experience unforgettable.

Overall, the experience was fantastic, but if I had to mention something, it would be I wish the in-room dining menu had more variety. It wasn’t a major issue, but something that could enhance the experience even more.

I have stayed at the hotel several times. Although the rooms can sometimes be a bit hit and miss A/C wise the experience at the hotel has always been good. The breakfast is amazing. What makes the say really good are the staff. They are very helpful and supportive - Especially Dumith Noris, who was amazing. He remembered me from previous stays, addressed a problem with my room, arranged for the hotel tailor to help fix a rip in my suit jacket, and was there every morning to welcome me. He even sent chocolates to appologies for the room issue. 5 Star service at its best. He is certainly leading by example and someone that should be rewarded for his excellent service and approach.

Some rooms need a bit of updating - A/C and Mini bars fridges

From the moment you arrive, the staff take really good care of you. Efficient and friendly front desk staff, especially Durmith. The spacious Coffee Shop is a great place for a quick coffee and a ‘short eat’. Cheers Pub is a the best bar and the staff again are efficient and smiley. Good selection of snacks and meals. Our rooms was always immaculately serviced daily.

While the pool is fabulous, there is little shade and the crows can be a little annoying!

We had a truly wonderful experience at the Cinnamon Grand Hotel in Colombo. From the moment we arrived, the service was exceptional. We were delighted to receive a complimentary room upgrade and a generous complimentary lunch, which added such a thoughtful and personal touch to our stay. The Executive Lounge was a real highlight – quiet, comfortable, and beautifully managed. The food and drink offerings were excellent throughout the day, and the staff went above and beyond to ensure everything was perfect. A special thanks to Dilshanu and Damith, whose professionalism, warmth, and attention to detail made us feel genuinely welcomed and cared for. This was one of the best hotel experiences we've had in Sri Lanka – we highly recommend Cinnamon Grand to anyone looking for luxury, comfort, and world-class hospitality.

It would be nice to have a halaal food section that is separated from other food.

OK, it's a 5 star hotel, so expectations are very high, but we found that it more than met our expectations. The 'Premium' room we had was great - a very large dual aspect corner room. The bed was large and extremely comfortable, the shower was great and the WiFi worked perfectly for us. Security was tight, which we felt was a good thing, and the staff were all friendly and helpful. The swimming pool was large and the solarium had plenty of sunbeds, both in the sun and in the shade. We really enjoyed Cheers Bar for its Happy Hour and you are spoilt for choice with the on-site restaurants.

Nothing, we had a great 6 day stay.

Fabulous five star hotel and we booked an executive room with access to executive lounge which included breakfast, high tea and happy hour. The staff in the executive lounge were exceptional! As to the hotel we asked was there meant to be a compendium as there was no information in the room regarding the facilites, restaurants etc. There is none. Samantha was kind enough to show us around the hotel. May I suggest the hotel leave a map or QR code of all hotel facilities / restaurants/ spa pools etc in each room.

Large but still friendly. Best location for Colombo. Staff remember names and preferences, especially the exec lounge staff and Gihan at the poolside. Room comfortable, facilities fine. Fantastic hotel breakfast with incredible variety, especially of Sri Lankan foods. Executive room worth the extra for the afternoon tea, cocktails and 4 laundry items over a 3 night stay. The pool and the garden are still the best. Now also featuring a banyan tree full of flying foxes so ideal for nature watching from your sun lounger.

The hotel is showing its age and looking shabby in parts, especially where new structures have been added eg at poolside. Makes it look messy. Conferences are big business here, more so than tourism. We also came across a dodgy bloke hanging around in the lobby, potential scammer. The hotel could do more to keep these folk away.

Really enjoyed our 2 night stay here. Very helpful staff, good value for money, lovely room on 9th floor, excellent breakfast, inviting pool and some great restaurant options.

Hard to find anything negative, although check-in did seem to take a long time and dragged on for quite a while without telling us anything useful, eg which restaurants are open. Also, the reception staff didn't tell us much at all about the executive lounge that we had access to, eg what time is afternoon tea, happy hour etc. We had to find out for ourselves as no info in the room either.

Accommodation was very good and it was a shame we were only staying in Colombo 1 night. Breakfast was good with a wide selection of local and international cuisine. Gym facilities were excellent. Reception staff were good at checking us in quickly especially as we arrived at 11pm.

I would have liked the additional bed to have been set up before our arrival as it had already been requested at the time of booking. This would have made the settling in quicker especially when arriving late in the evening.