Staffs are friendly, service was great, food was delicious and the few house keeping ladies were superb as I witness the way the clean the room while I was in the room.

The air conditioning.. the room was warm and we believe it is centralize AC and the remote controller on the wall is just for decoration. We called the front desk and they came up to the room to check and just ask us to wait for 15/20mins. Anyway, after 20 mins still same. So be expect the room temperature around 27/28 degree.

A wonderful 5 star hotel located in the idealic old town of Alicante surrounded by high quality restaurants and one street away from the harbour and promenade. Exceptional facilities including spa, pool and roof top terrace sun trap and bar. The roof top pool is contained within a glass roof/sides providing a beautiful view of the castle. Very safe for kids to swim and have fun. We had large connecting family rooms with separate bathrooms providing everyone with privacy and personal space. Despite our room balcony being on the Main Street it was sound proof due to high quality terrace doors. High quality products in the room which was cleaned every day with fresh towels. Lovely to have an espresso machine in both rooms. The weather was fab experiencing 24-29 degrees in early April. The staff were very friendly, knowledgable of the local area and went out of their way to ensure we enjoyed our stay. We would specifically like to mention Jennifer who is an outstanding member of the team. Would recommend you visit El Campello which is either a short tram ride away or a 50mins bike ride which can be rented close to the hotel. An early morning trip to Santa Barba Castle is recommended with a cool drink when you reach the top to soak up the beautiful views of Alicante. We would also strongly recommend you visit the island of Tabarca taking a boat from the harbour or from Santa Pola (20min taxi ride south) which provided a more frequent service and is another beautiful town to explore. The cherry on the top was the picnic breakfast they made us as we left very early for the airport before breakfast was open - beautiful touch which encompasses the service the team provides. We look forward to visiting again the future! Thankyou to everyone at Hospes Amérigo

This was our second stay at this wonderful hotel. It is situated in the city with good underground parking. On your arrival at reception you are greeted by friendly and professional staff. Check in is a pleasant experience. The room was a very good size and very comfortable and clean with everything that you need . Breakfast is superb, with an excellent choice and the staff are friendly, efficient and happy. The rooftop pool and bar are fabulous. The room was serviced perfectly the 6 nights of our stay. The hotel was spotlessly clean from top to bottom. All the staff are wonderful. We can not wait until our next visit. Thank you to everyone.

The hotel staff at the desk was friendly and highly responsive to any requests related to housekeeping matters. We also appreciated the daily delivery of special treats.

The breakfast staff did not inform us, or provide us a written breakfast menu until the 3rd breakfast of the 5 we were to enjoy. Because of this, we thought that the dried out scrambled eggs at the bottom of the cast iron pot, which required extensive weight lifting expertise to access, was our only breakfast entree option. After being informed of the prepared to order breakfast items, we discontinued our internal breakfast discontent dialogue. Finally, we had requested help for a specialized group itinerary only to learn that the concierge services in this hotel are out - sourced to another entity. Unfortunately this arrangement did not provide the solution we hoped for.

Even though the hotel was overbooked by the time we arrived in the evening, the extremly friendly stuff found a perfect solution solve the problem and were very nice. Especially the duty manager Cristina was exceptionally friendly and taking care of our needs. Mistakes can happen but c‘est le ton qui fait la musique and so we‘d always come back. Beautiful rooms, great service, perfect location in the centre and next to the beach and a nice little pool and gym at the rooftop.

The breakfast is compared to the quality of the rest quite underwhelming. They picked the least charming corner, basically covered the windows so you dont have a view which gives it a quite cellar-like atmosphere. The food is ok, but the space is tiny and you‘re always in the way of the other guests.

This hotel is situated in a fantastic location to explore Alicante. It is close to the beach, castle, shops and restaurants. On arrival, we were greeted by smiling friendly staff and were offered complementary drinks, we opted for cava, as we were celebrating my friends' 50th birthday, a really lovely touch. Our flight arrival was earlier than check-in, so we left our luggage in the secure lock up. This was a very easy process. The hotel itself is very aesthetically pleasing with beautiful decor. Our room was a lovely size with also beautiful decor. The mini bar was nicely stocked with a variety of snacks. Breakfast also had a wonderful choice, and we can highly recommend it.

The room was beautiful, but a little maintenance needed as both our sink plugs didn't work. Our only other complaint was that the room was very warm, and I would have liked the air-conditioning to cool us down. We were informed that the systems were set to winter mode. We did open the window for our whole stay, but it was a little noisy,but we're glad we had that option.

Breakfast was excellent witha good selection (even if it was the same every day). The staff were very attentive and excellent. Front desk was really good and always helpful, knowledgeable and sorted anything straight away. Overall, this was a special trip for us and the hotel did not disappoint. The location is surrounded by plenty of restaurants, near to the castle, marina and the centre of everything. It was only a 5 min walk from drop off by the C6 bus from the airport. Brilliant.

Nothing

Towels and sun loungers provided for rooftop pool with bar attached Spacious rooms with shower and bath including his and hers sinks Reception provides recommendation for local food spots and sights to visit as well as a beach kit that includes two towels and waters Air conditioning quiet and amazing

Indoor rooftop pool only 1 metre in total depth

Very comfortable room with a small balcony onto a side street. Very good breakfast buffet with cooked-to-order extras, such as porridge and omelettes. Attentive and helpful staff. Very central location in an interesting historic building.

The room was rather cold at times for a January stay but the heating was turned up when we asked for this. Strange bathroom arrangement with separate areas for toilets, bath/shower and wash basins. I found the shower claustrophobic, mostly enclosed by walls and a steep step in to the bath.

Good central location within walking distance of the promenade and old town etc. Great view from the roof top; very comfortable beds and great reception on arrival with a glass of cava as a nice welcoming touch.A great adjoining tapas bar and restaurant fondillon and the flamenco show on Thursday evenings is well worth seeing

The complimentary tea and coffee provided in the room was very frugal: only one bag of black tea between 2 people and only 2 (non decaffeinated) coffee pods. Not ideal if both tea drinkers.The mini bar was very expensive: a small bottle of sparkling water costing 4 euros and the safe being very near the floor (not an ideal location) to bend down and see what you had put in it. In the breakfast lounge it would be better if there were more than one coffee/tea machine to reduce queuing especially as the holiday season gets busier