Location is just perfect, close to Opera and Sol. Perpendicular street below has a lot of restaurants and there are a couple of grocery stores near by. But look for Dia supermarket, even if farther. Fridge was full size one - that is really rare and super convenient in the hotels! Complimentary coffee in the morning - actually good. Oven, full cutlery set, including knives and cans and wine openers, glasses. You can save significantly if you buy food at grocery stores and cook there. Room is pretty clean, staff is friendly. Room service is once in two days.

Kettle and toaster were available BUT electricity outlet was farther than length of the wire for both. Apparently administration did not even check. Sound from street was practically blocked, but neighbors were pretty audible, especially in the bathroom area. There are, strangely, neither safe nor closet. Easy to miss the entry door, there is NO far away visible sign. Luggage storage area is open to everybody, self service, remove your valuables, if you use it. Really small shampoo portions - problem of many hotels.

Very good, central location with ease of access to local metro stations (Opera and Sol stations only few mins walk away.). 24 hour manned reception desk with very friendly, helpful staff who provided very useful advice to any questions we had. Linen, towels changed and room cleaning conducted every alternate day. Very clean, tidy and comfortable. Courtesy coffee, water (and on occasion wine) available in reception area.

Nothing really to complain about and all good. For info …. We visited in November and chose one bedroom apt which had very simple/small seating area. Also only 3 windows which all look out onto other walls only few feet away. Personal thing, but found bit dreary to sit around in for too long. Not really big problem in November but in warmer/lighter weather would probably opt for a room with an outside window or balcony. (However, there is a communal roof terrace available though to sit outside- but bit parky in Nov)

Close to everything. Staff was excellent. Room was clean and good amenities.

You could hear loud talking in the hallway. On our last night, we had to open the windows because the AC was not working. According to the front desk because it was still cold outside, the AC was taken down on the rooms and we had to open our windows to get cool air. Made it even noisier.

Centrally located that one can walk everywhere. Opera metro less than 5 minutes walk. Instead of taking metro, we used Uber and it is not expensive. All the staff were very accomodating and helpful. Special mention to Claudia at the reception who helped us figure out how to operate the washing machine ( Apt 2G, superior 2 bedrooms, 2 baths). The apartment is very clean although a bit tight for party of 5.

We are fine with the cleaning every 2 days. However, it would be better to have the garbage collected daily, or inform guest where they can leave the garbage daily for pick up by housekeeping. We would have preferred to have a regular coffee maker instead of a pod coffee machine The bedroom on the street side is very cold as the balcony glass doors do not close properly. You can hear the noise from the street late at night. The 2nd bedroom at back can get very warm.

This is a hotel with a reception. You get a small apartment and it is fully renovated and everything works perfectly. You get a full sized fridge and decent space. The hotel itself is very nice, you get every other day cleaning, sheets get changed on your fourth night, and have in mind room gets cleaned around 2-3 pm so be prepared to not be in the room during that time. Laundry is 5 euros, you get a pod and can use the washer and dryer after that. You also get a mini muffin and orange juice in the morning and a glass of wine at night, complimentary. And coffee and tea all day at the reception. There are many mini markets around the area, but do not sleep on the corte ingles supermarket. It even has ready to take out food, great choices

Staff is friendly, I definitely want to come back to this hotel, price works out better if you stay more nights. For 2 nights its a bit too expensive, I would rather go elsewhere which is a pity since I really liked this hotel.

It was a really enjoyable stay. All staff were very helpful and friendly despite our poor spanish. Having coffee, orange juice, and cake at reception in a morning and wine in an evening was a really nice touch. The hotel had everything you needed and was on a generally quiet street just off a main street to Puerta del Sol. This square was always busy and has access to the Metro. It is easy to find quieter streets, though nearby, for coffee as well as lots of good places to eat within easy walking distance. Also the main places to visit are nearby. Good value for money with clean, comfortable, and good-sized rooms. All you would need for your city visit.

Everything was good for us. Thank you, New Point Opera.

Brilliant location within a few minutes of Sol Plaza. Catch one metro line to Sol and a few minutes walk to the hotel. Bars, resraurants, patisseries, souvenier shops all around. Lively area. Room had kitchen, all cooking needs, big fridge...really great for some self-catering. No breakfast, but coffee or tea and a muffin gratis. Order a taxi to the airport ( our flight left too early to use the metro) for fixed price.

Balcony was too small to sit out on, but did allow fresh air inside. View of abandoned building opposite was not good, but hotel location near Sol made it not an issue.

We liked a lot how competent the staff was and how amazingly well located the hotel is. The place is amazing. The apartments are cozy and have everything you need. It's definitely a place that people should visit and enjoy their staying there.

We had a small issue with the cleaning service, but it was quickly solved. The cleaning service made some confusion and forgot to clean our room, but as said before, the staff showed how amazing they are and made everything to solve this issue the fastest they could.

The whole hotel is very clean, well maintained, modern. The room is spacious, new and modern furniture, kitchen and bathroom appliances, electric outlets in the right places, there is even a safe. The beds are comfortable. The air conditioning works very well, in March we could make the room warm in no time and it works without any noise. Location of the hotel is excellent in terms of sightseeing and traveling inside Madrid (located between the Metro stations of Sol and Opera).

Everything was great. The only thing that was missing was a coat hanger at the main door of the room, but that is just a minor thing. Since it is in the hearth of Madrid, there was a bit of a noise till 1am, but because we were very tired at the end of each day it was not a problem for us.

Location was very near many key sites and endless food choices. I appreciated that there was a staffed front desk. The apartment interior was new.

We were on the first floor, so our window faced basically right on the busy sidewalk. A metal grate protected the window and heavy blinds provided privacy. Late on Friday night, noise from outside revelers and upstairs tenants awoke us. I suppose this is typical on a weekend night in Madrid? Also, we had a suite designed for disabled tenants, which was more spacious, but the uncontained shower water flooded most of the bathroom floor.