Everything, including the fact that it is the oldest hotel in Madrid, from 1610! And great recommendations from the receptionist for two flamenco shows in the neighborhood (walking distance) - fantastic!

It is a top location, but take public transportation or a taxi to get there (from there you can do most by foot). We did not know that you are not allowed to drive a rental car in the area near the Plaza Mayor, so received a fine (besides very high parking costs in a parking garage nearby - the hotel had mentioned there was no hotel parking, so we were aware of that, but not of the specific car restrictions).

Great location to explore all of central Madrid; clean, comfortable rooms featuring comfortable beds, great showers and wonderful diverse daily breakfast. Great value for money for our 19-night stay. All staff members from the front desk to housekeeping and breakfast room were well trained, amazingly friendly and helpful.

We would have appreciated being about to use the Netflix App on the in-room TV for streaming (as there are no English language channels offered through the cable channels). Unfortunately, the hotel has disabled the use of the Netflix App at this hotel.

Staying at this hotel was truly enjoyable! The reception staff was available 24/7, always ready to assist with helpful advice and incredibly friendly. The location is fantastic. The hotel is practically right next to Plaza Mayor. Being right next to it and having easy access to the metro allows stress-free exploration of the city, whether on foot or by public transport. The breakfast was excellent. A great variety of fresh food, delicious coffee, juice and a pleasant atmosphere to start the day.

Nothing. Honestly, it's hard to find anything that could be improved – everything was great!

Location was great every thing was in walking distance. The pillows and quilt were lovely and snuggly and the bed was very comfortable. The bathroom was large with a powerful shower and toiletries provided on the wall and a hairdryer. There was a mini fridge in the wardrobe that wasn't pressure activated so you could use it for your own purchases. There is a kettle in the room but no supplies *you have to get coffee sachets etc from the breakfast room. The coffee machines, juice options and continental breakfast choice was good. The cleaners did a great job.

Two people couldn't pass each other round the bed, there were only Spanish speaking channels on the tv and you couldn't plug in your own firestick or usb. There was no view or balcony from the window. The hot breakfast choice wasn't the best, (eg mixed veg ) baked beans only seen on Sunday was the highlight.

Our thousand thanks to the marvelous crew !!! To the breakfast staff- to begin a day with your greetings and tasty goodies - best mood the one may have. Housekeeping service- thanks to all of you - we really felt your care during all our stay. Front desk staff- you are amazing: friendly and always ready ti help . Not having any motion to offend anyone, we would like to say our special MUCHAS GRACIAS to JON. He had met us on the check-in day and we used to turn to him for any information. His recommendations were the perfect in description and helped us to reach the places we were interested in to see. Very skilled and great fellow. Unforgettable experience! Keep it up guys!!!

Nothing

-Location was perfect; close to every touristic place and restaurants. -Special thanks to Jon and Joana. They were so kind and helpful! 😊 -First day breakfast was so good. We love that tomato sauce. But second and third day there wasn’t it unfortunately :( But anyway it was okay.

-The building is old and it is understandable cause it is in the old part of the city. But the view of our room was so dark and a little bit claustrophobic. I am adding the picture of the view. -And if there are slippers it would be nice. -A little bit pricey if you consider the time we stay christmas market hasn’t opened yet.

We have been to Madrid three times and have returned to this hotel each time. Great location within walking distance of many sites. Close to Sol Metro stop and if inclined, an easy 20 minute walk to the train station. Friendly, helpful staff. The room was small but comfortable. We had 2 lovely little balconies above the street. The beds were comfortable with nice linens. Modern bathroom with a good shower. A/C worked well and was quiet. Wifi functioned well in the room. Very nice breakfast with lots of fresh fruits, cereals, yogurt, eggs, pastries etc. I appreciated the efforts to be more environmentally aware. No more little plastic shampoo, body wash, body lotion bottles. Instead, bottles that are refilled as necessary.

It was all good

I loved absolutely everything. I arrived at 11am to store my luggage; however, I was advised that my room was ready. Friendly reception staff throughout my stay. Fabulous comfortable room with an amazing bed and pillows. Complimentary water with a fridge and safe. Fabulous bathroom with rain shower. Delicious breakfast. When I checked out, the hotel stored my luggage for me for several hours. I would definitely recommend the hotel to anyone staying in central Madrid. The hotel is one minute from Plaza Mayor with many bars and restaurants. Two minutes to Mercado de San Miguel. Ten minutes to the Royal Palace and Cathedral. So central that you can walk everywhere. 10/10 for comfort and location ☀️😎

I loved everything 10/10.

Breakfast was very good with plenty of choice. Although the room was small it was clean and had all that was needed. The hotel was well situated in the centre of the old town, 2 minutes walk from Plaza Major and the main street to find a taxi.

The bathroom required some maintenance. The shower head needed repairing as water came out everywhere. The washbasin tap was stiff and the hot water only ran out in a dribble. Hot water for the shower was in short supply.

The location is excellent, the hotel has a nice feel to it. Staff are friendly, the room is comfortable and the bathroom modern with a great powerful shower. There is a kettle in the room and you can help yourself to coffee, tea etc from the breakfast room whenever you need it. We really enjoyed our stay.

The breakfast could be a little more varied on the hot front but there are plenty of hams, cheeses, fruit etc. There are only 2 coffee machines which run slowly so there was often a queue.