The location was amazing, close to all major city attractions, literally a walking distance, which made it a very pleasant stay, we didn’t need to use transportations for most of our stay. Amazing restaurants were around the hotel, many shops and souvenir shops are around the hotel. The area is very lively with very nice cafes and ice cream shops around. The hotel personal are very welcoming and nice, our checkin was swift and easy, they always answer our requests and inquiries with a great attitude. Also offer touristy advices and helpful guidance on how to get to places. The room was spacious and the bathroom was clean and big. The cleaning of the room was very good. The hotel building is an amazing historic one, you always find tourists admiring it and taking pictures of it. The breakfast was nice and versatile, and the breakfast staff are very nice and welcoming, I just wished it had more versatile choices every day to have new choices. Will definitely recommend this hotel to everyone thinking of visiting Madrid.

The room we got was an attic style with very short ceilings, we had to walk with bowed heads around the room which was a little annoying. Other than that everything was good about the room.

Location by the Plaza Mayor. Pedestrian only area. Definitely a place for tourists and merchants, not a place where regular people live. The room was clean and cozy. There’s a small fridge, so we were able to buy food at the supermarket and keep it cold. The AC was good enough for me – not too cold. Buffet breakfast. There’s a place to fill your water bottle for the day. There is an elevator and stairs.

I thought there would be an airport shuttle. Maybe I didn’t read the description correctly. No shuttle. It’s in a pedestrian only section, just a few minutes walk from where a taxi can drop you off.

This is the oldest hotel in Madrid, the location is perfect. We were able to walk to most of the things we wanted to see. There were lots of shops and restaurants in the square where the hotel was located.

I was happy with everything, this has more to do with the uber and taxi. I am able to walk but the uber from the airport to the hotel could not get us to the hotel and dropped us outside the square. When we were leaving the hotel going back to the airport we were told the taxi would be at the door, however I really wondered how they could do it as small at the streets are. The driver did meet us at the door and took our luggage to the taxi a couple of blocks away.

Everything, including the fact that it is the oldest hotel in Madrid, from 1610! And great recommendations from the receptionist for two flamenco shows in the neighborhood (walking distance) - fantastic!

It is a top location, but take public transportation or a taxi to get there (from there you can do most by foot). We did not know that you are not allowed to drive a rental car in the area near the Plaza Mayor, so received a fine (besides very high parking costs in a parking garage nearby - the hotel had mentioned there was no hotel parking, so we were aware of that, but not of the specific car restrictions).

Great location to explore all of central Madrid; clean, comfortable rooms featuring comfortable beds, great showers and wonderful diverse daily breakfast. Great value for money for our 19-night stay. All staff members from the front desk to housekeeping and breakfast room were well trained, amazingly friendly and helpful.

We would have appreciated being about to use the Netflix App on the in-room TV for streaming (as there are no English language channels offered through the cable channels). Unfortunately, the hotel has disabled the use of the Netflix App at this hotel.

Staying at this hotel was truly enjoyable! The reception staff was available 24/7, always ready to assist with helpful advice and incredibly friendly. The location is fantastic. The hotel is practically right next to Plaza Mayor. Being right next to it and having easy access to the metro allows stress-free exploration of the city, whether on foot or by public transport. The breakfast was excellent. A great variety of fresh food, delicious coffee, juice and a pleasant atmosphere to start the day.

Nothing. Honestly, it's hard to find anything that could be improved – everything was great!

Location was great every thing was in walking distance. The pillows and quilt were lovely and snuggly and the bed was very comfortable. The bathroom was large with a powerful shower and toiletries provided on the wall and a hairdryer. There was a mini fridge in the wardrobe that wasn't pressure activated so you could use it for your own purchases. There is a kettle in the room but no supplies *you have to get coffee sachets etc from the breakfast room. The coffee machines, juice options and continental breakfast choice was good. The cleaners did a great job.

Two people couldn't pass each other round the bed, there were only Spanish speaking channels on the tv and you couldn't plug in your own firestick or usb. There was no view or balcony from the window. The hot breakfast choice wasn't the best, (eg mixed veg ) baked beans only seen on Sunday was the highlight.

Our thousand thanks to the marvelous crew !!! To the breakfast staff- to begin a day with your greetings and tasty goodies - best mood the one may have. Housekeeping service- thanks to all of you - we really felt your care during all our stay. Front desk staff- you are amazing: friendly and always ready ti help . Not having any motion to offend anyone, we would like to say our special MUCHAS GRACIAS to JON. He had met us on the check-in day and we used to turn to him for any information. His recommendations were the perfect in description and helped us to reach the places we were interested in to see. Very skilled and great fellow. Unforgettable experience! Keep it up guys!!!

Nothing

-Location was perfect; close to every touristic place and restaurants. -Special thanks to Jon and Joana. They were so kind and helpful! 😊 -First day breakfast was so good. We love that tomato sauce. But second and third day there wasn’t it unfortunately :( But anyway it was okay.

-The building is old and it is understandable cause it is in the old part of the city. But the view of our room was so dark and a little bit claustrophobic. I am adding the picture of the view. -And if there are slippers it would be nice. -A little bit pricey if you consider the time we stay christmas market hasn’t opened yet.

We have been to Madrid three times and have returned to this hotel each time. Great location within walking distance of many sites. Close to Sol Metro stop and if inclined, an easy 20 minute walk to the train station. Friendly, helpful staff. The room was small but comfortable. We had 2 lovely little balconies above the street. The beds were comfortable with nice linens. Modern bathroom with a good shower. A/C worked well and was quiet. Wifi functioned well in the room. Very nice breakfast with lots of fresh fruits, cereals, yogurt, eggs, pastries etc. I appreciated the efforts to be more environmentally aware. No more little plastic shampoo, body wash, body lotion bottles. Instead, bottles that are refilled as necessary.

It was all good