What I liked the most was how lovely, kind and professional the staff were. I would like to thank Juan in particular as he was so helpful, friendly and provided me with great advice about Santiago and Galicia, but everyone in reception was always really nice and willing to help.

There were no blinds, so there was light at night time, and I could hear the lift noise a big too much from my room. The location wasn't as close to the city centre as I thought, but it was very useful to be in the shopping centre with the supermarket and so many shops around.

I was contacted several days before the booking was due to start and told the hotel could no longer accommodate me, but that I could be moved to another hotel in the city. I agreed to the move and the booking was changed to the Eurostars Gran Hotel (which is part of the same group) at no extra cost. I was given an upgrade and free parking by way of compensation. I was extremely happy with the communication from the hotel, the move to another hotel and the stay itself.

Location was really convenient - inside the shopping mall and metres from the Alcampo supermarket-department store. Great laundromat also about 300m away - in the mall. Bathroom was really clean and shower was strong and hot! Cleaning lady is really attentive to detail! Front reception staff are EXCEPTIONAL!! Thank you to Miriana and Juan especially for looking after me so well, and answering every question!!

The room itself and surrounds are VERY dated. The small size wasn't so much the problem (as I expected) - but the noise every time anyone shuts a door!! And when I shut the door, everything rattled LOUDLY above the doorframe into the ceiling. Aircon was a little rattly too and didn't seem to be operating consistently. Whenever anyone moved anything even slightly, you can hear it - which leads me to wonder why do they have such heavy wooden furniture? The view outside the window was into the mall, which was a different experience that kinda grew on me. The worst thing though was the lift. Too tiny and very old - and at peak times, guests are forced to wait for the lift to empty completely, or take the stairs with their luggage.

The rooms are comfortable and spacious, the surroundings are green perfect for a silent night. It's a Hotel designed for people who want a slow pace and relaxing environment with spa options. It had a good breakfast included which is pleasant to start the day.

The location is a little remote making it a little hard to get to at night and the check in make take a little bit of time as the hotel staff is limited at night.

Hotel had parking and the receptionist Juan was very helpful I. Explaining how to get into the secure area . Also we had difficulty getting out of the the garage and once again he was so helpful in sorting out the problem and getting another member of staff to help us , he spoke very good English which was a bonus . He was gem !

It was a very comfortable stay .

Good location, only a short walk to the old town. Being in a shopping centre is very convenient with cafes/restaurants/supermarket. The bed was very comfortable and the bathroom modern with a bathtub. Staff were very helpful and spoke English. The buffet breakfast was really nice and good value.

The fridge and air conditioning weren't turned on because of the season, but would be good to have a working fridge.

A well stocked supermarket and self service laundry within the mall. Able to accommodate bike storage. Try the local restaurant "Restaurante O Afiador", much cheaper than the ones at the Cathedral.

Didnt request for a street view and the air con doesn't work.

Nice room with great shower! The staff are lovely and verumy welcoming. The hotel is about a 25-minute walk from the Cathedral and is very quiet, with a lovely park on the other side of the road and a large supermarket in the complex. There is a public secure carpark underneath the hotel costing €6 per day

Nothing

We needed a hotel with late check in for our flight arriving and this was our option. A funny little set up in a shopping centre but we liked it. There is a big supermarket below and cafes and shops inside. It's not central but we still walked in and out of the centre and there is a bus outside if you don't fancy the walk.. My son is vegan so breakfast didn't really work for us.

Friendly staff and affordable pricing. The hotel is inside a mall, so there is a supermarket, multiple stores, and cafes nearby. Blackout curtains and a spacious bathroom. It's also very quiet.

It takes some time to get to and from the hotel, especially on foot, and it may be confusing for someone who's not familiar with the area.