Breakfast and dinner onsite were good, the spa and sauna areas were very good. The room was comfortable.

On the second day we just wanted to take the cable car to the top of Titlis but not ski. The cheapest option for us would have been to get a ticket via the SBB app with our half-price cards (CHF 48). We told the staff we didn't want to ski, but instead of giving us the right advice, the staff sold us a ca. CHF 80 ski lift pass, which we didn't need and cost a lot more. When we asked what the price difference would be with or without skiing, the questions was avoided, probably because the realised that they had made a mistake in booking us the lift pass and didn't want to own up to it - possibly because the couldn't undo the booking which they had made in error? But I was disappointed in what I saw as poor service.

Nice hotel, friendly staff, well appointed rooms. The hotel has an in-house pizzeria and across the street is their higher up restaurant. The pizzeria serves good food. The breakfast is good and well supplies. During the night it was very quiet, as they have taken a lot of precaution to prevent noise from carrying through the hotel. The place has a nice swimming pool and other spa facilities.

Don't expect a sunny place, as it is in the shade of the mountain. The rooms look out on the campground, which is laid out like a tight-packed mobile home park. Nothing that the pizzeria could have done much about, but some guests had a barking dog with them that just kept on barking during the meal. The breakfast was good, but the breakfast lady runs it like a military operation. Don't put anything in the wrong place.

Great place for parents to relax with kids under 12 yrs old. Comfortable spacious room with a balcony and view. They even included a surprise gift for the kids. Complete breakfast with a kids playroom around the corner. Amazing wellness area and swimming area with kids pool, slide and other things for kids to get excited about! The restaurant was gourmet and there was also a kids area to play so parents can actually enjoy their meal. We walked from the hotel to Engelberg center via a beautiful trail that runs along the river (about 20-30 mins walking). Wifi worked perfectly. Everything was very clean. There is also a camping site with small grocery store in case you need anything at all.

Nothing

The hotel is located in a nice area. There is a hiking trail to Trübsee that starts right at the hotel. The hotel team is very friendly. There is a grocery shop in the hotel that works till 9:30pm, a small one, but there are enough options there. Overall, nice facilities. I want to personally thank the hotel team that agreed to refund my non-refundable booking, because I got sick and had to change the date of arrival.

Very comfortabe and modern facilities, cosy room, very nice bathroom, free parking, very nice indoor pool, location very quit and a bit off but just a short trip to the city center, mostly very friendly staff

The waiter at the restaurant was not happy when we asked for a table for two at 20:50h. We primissed that we will be quick but the waiter kept on complaining that it would surely take too long. He walked into the kitchen to check with the chef, still commenting on our late arrival. We walked away and had dinner elsewhere. Dissappointing work ethics and unusual for Swiss hospitality.

Lovely hotel with large room and comfortable beds. The spa was excellent beyond our expectations with several saunas. The hotel also has a shop and an excellent restaurant so a dinner is sorted for the evening. Sufficient breakfast with great coffee

Note it is a about 20 min to town by foot and no public transport in the evening but hotel may offer a shuttle.

I am back to this place in 2 months so I think I like it. The staff is really friendly. The pool and the different type of saunas are amazing. The pizza is at the hotel's restaurant is really worth to try. The breakfast is amazing and really friendly staff too. Plenty of walking and hiking routes around the hotel. Really recommend A+++

I still would like to swim in the morning...

Great location Good breakfast (w/o warm food, but still a great choice of sausages and cheese) Spa area is great A small grocery store is right next to the entrance Staff is very friendly and helpful

No Air conditioning The pillows are very soft

Breakfast and restaurants excellent, with very good service from staff. Location was great. Nice spacious rooms, good retaurants and fabulous swimming pool and spa. Good free ski bus to and from hotel.

N/A

Perfect place! Great sauna and swimming pool. Car parking - free!

It was not a drying place for wet clothes (after ski or winter hiking)