Good location, just right to the metro station.Great breakfast with many choices of foods.Thanks to the staff. They were very helpful.We asked for the room at the cathedral side when make a booking (it has no option for street or cathedral side via Booking.com) and asked for transport cards on the day we checked out.We got all what we asked for.

The carpet in the room smell a bit musty.

This hotel is well located directly beside the Bessieres train station (you basically come up the station’s elevator and can almost walk directly into the hotel’s side entrance door). We stayed in a superior double room, and we had an awesome panoramic view looking out over the Cathedral and the old town. Our room was a slightly odd shape since it was located in the interior corner of an L shaped building, but the layout made the best use of the space. We had a fridge, kettle with powered coffee packets, and a safe, and the bathroom was huge (I loved all the counter space!). The room did not have a balcony but there was a radiator directly underneath the giant windows so we were able to move the stool/chair beside the window and then it was almost like we were sitting outside eating breakfast. We did not opt for the hotel breakfast since it is an extra cost. Instead, we grabbed breakfast at the conveniently located Coop just across the street each morning. Overall, I would definitely stay here again if I found myself in Lausanne. The room was clean, modern, fun, and comfortable.

Nothing really

The hotel attended our expectations and needs perfectly. The room is big and spacious, and the decoration is also very pleasant with all the facilities. Apart from that, it is also an amazing option to those who will be arriving at the train station with luggage, since the hotel is located exactly in front of the Bessières station, so you don't have to carry your bags all the way up by feet. In general, the hotel is great and the location is perfect. You can access it directly from Lausanne Gare within 3 stops (less than 10 minutes) and it is also close to a lot many touristic spots in the city.

Location and price were great for Lausanne - metro next door was ideal , huge Coop across the road and Aldi and Lidl a few minutes under the underpass by foot, extra pillows provided when asked. Very clean, comfortable, and modern room.

Was prepared for the highest tourist taxes in the world but after arriving in snow and sleet at just before 12 was thrilled to be told rooms were available only to be told that there was early check in fee even though rooms were ready, had no choice but to pay as my elderly parents were struggling and we couldn’t wait in the reception area as it was too small for six of us with bags, fees were more than 35% of daily room rate for 3 hrs - if I had known we could have pre booked but no information available about the charges or possibility of ore booking early check in. Given the weather conditions I feel it was underhanded and unreasonable.

Had an amazing stay and will be returning at some point. We would highly recommend it to others. Great location to lausanne and the Metro station. Free travel pass is a nice addition to the accommodation. We didn't have breakfast so are unable to comment and didn't use other facilities such as the bar or the spa areas....

Not what we didn't like but our room, our bathroom door didn't shut properly and the shower was temperamental as the shower head kept swinging to the side so we had to hold it in the centre with one hand...

The hotel was in a good place near the shopping areas and nice local restaurants. The room had an iron readily available for business travellers like me. The room was just fine for a solo traveller with comfortable bed. The wifi worked well for business meetings during the morning.

The room was in the top floor and had only a ceiling windor - which did not shutdown completely. It was slightly skewed from the right corner. Luckily, the rain did not come through but the noise from the streets did come. Typically, I have no problems sleeping around loud noises but I still woke up a few times to party people shouting around the streets. It was not a major problem for me but it might have been a big problem for someone else. The breakfast and services in the hotel were disappointment. I went to another hotel for a breakfast. There would have been nice cafes nearby but I wanted a wider breakfast than those ones.

The views from my room overlooking the city were amazing. In addition the views and openness of the dining area at breakfasts were unmatched. The breakfast selections were quite good. Staff was friendly and had no problem storing luggage. The room itself was well laid out, modern feeling with a large TV. Plenty of electrical outlets and ceiling fan was nice to have (no AC in room). Location is near cathedral and many restaurants. Good elevator.

If you walk up with luggage from the train station it is quite a slog. Fortunately there is a subway train that goes from the train station to a stop across the street from the hotel. (Lausanne is a very hilly city!). The chair at the work desk was merely a stool, which was quite hard on my back - plenty of space to work, but quite uncomfortable. The bathroom had plenty of shelf space, but had a problem with layout. Towels are hung over the tub, so get wet when showering. Also, the shower is only partly glassed in so inevitably the floor and door were wet. Instead of using a large shampoo/soap bottle on the wall in the shower, multiple plastic tubes of each were provided - not very environmentally friendly.

The location is excellent, if you are a tourist and want to discover the city/old city then you are lucky, literally, all you need to do is to cross the street for anything ( transportation, food , restaurants,...) The room was very clean and warm, you have everything you need and the staff is amazing. Wifi is good. If you have a car you will find many parkings nearby.

Avoid the 1st floor room, its cross the restaurant, you will hear all noises early morning and also the cleaner ( the lady) always talk very loud.

Nice hotel very clean. No facilities though, no bar or restaurant.

Up a bloody long hill from the station.

Access from the train station is a breeze. Take the metro and then elevator up to the hotel's door. Historic appearance outside with updated interior. Rooms were nice with deep soaking tubs for after those hilly hikes. Breakfast spread was varied, abundant, and delicious! Located in an excellent area for walking around the olde town and seeing the majestic cathedrals...and listening to their bells. Staff was friendly and helpful. We would stay there again.

Not the fault of the hotel, but rooms were hot. Switzerland is an energy efficient country and use of AC is controlled by their electric commission. The hotel had ceiling and table fans. They even provided an extra fan on request. This is just a comment....not a complaint.