Very helpful and friendly staff who could all make themselves understood in English. Great location within ten minutes walking distance of Taipei main station. Close to a good night market and plenty of restaurants close by. Breakfast came in little plastic boxes and changed each day. I was told that there were three variations but we had four different ones on our four mornings. The free coffee was excellent and you could fill up your water bottle for free as well. Hot water was plentiful and HOT.

For a tourist it's almost impossible to find your way out of Taipei main station so it was impossible for us to walk to the hotel the first time and we ended up taking a taxi. The internet was patchy at times and the rooms were on the small side as we expected.

The ease of location and the privacy. Quality of shower gel and shampoo used.

Quite a few maintenance issues ( re: cracked shower tiles holding up the shower door) Pull/ push door sign everywhere and the lay out of the room means we could not open up on suitcase fully.

Joseph and Yumi were professional but still friendly and polite, thanks for those tips on food and places to visit, to get there. Bathroom is clean, and water pressure is very good, gave us a refreshing shower in a hot days (most hotels nowadays are so green, that they restrict water pressure until it felt like showering under a trickling water. They also arranged a taxi with driver who spoke ENglish for us to visit Jiufen and Shifen, the driver/ taxi was an excellent trip, safe drive, clean comfortable car. Also enjoy to have a washing and drying machine on the basement. The free beer we got in house was also very good, I am not one who like drinking beer, but was very light and refreshing in a hot day after a long day out and about.

would like to have some extra surface/shelf to put stuff on in the room. Only one tiny table and no place to put phone etc for charging. 3 people in the room, rather small but not stuffy.

The staffs are very friendly, willing to help, and can communicate with the guests in English fluently . Location is not far from Taipei Main Station, so we can move our baggage to Taipei Main Station conveniently. Also there is not far from Ximending Walking Street. We can walk around 10 minutes to shopping everyday! To say about shopping, there are so many shops around the hotel. That's so fun for walking and shopping here.

The room's cleaning service, due to the green policy, is not convenient. We have to call for changing our towels or cleaning the trash bin.

Very convenient location for one night stay in Taipei; close to MRT, bus station and hop on/hop off tourist bus. Staff were very friendly and helpful. Appreciated that we could leave our luggage at the hotel the next day. Perfect for one night!

My partner found the pillows/mattress a little uncomfortable because of the plastic but I had no problems and thought it was great for one night in the city!

The location is very convenience, close to metro, airport express and train station. There are hot & iced water dispenser at lobby, also complimentary hot chocolate, macha drink, tea and coffee available. It is an environmental friendly hotel and provides room cleaning only every 3 nights, though we can throw away trash at the lobby garbage bins. I booked twin bed room by mistake. There were not much space to open 2 luggage bags. Then we relocated the beds and put them together (we restored the set up before checking out), then we found the room was actually quite spacious.

The mattress was really too soft. The bedroom was quite clean, however the cleanliness of living area can improve a bit. We ended up quickly wipe the floor ourselves.

Room was decently sized and very clean. All necessary amenities were there (hair dryer, water, snacks, shampoo, fridge, etc). Bed was super wide, though not long, so you might need to check with them for a longer bed or look elsewhere if you’re over 6’2” (not a problem for 6’0”). Great location and easy to find, great food nearby. I’ve stayed at Hotel Relax 1 previously and this location was just a slightly better vibe.

The shower door didn’t close properly - probably an easy fix so hopefully this message gets to the staff!

The design and layout of the room is well thought of. It is not the most spacious, but everything is so functional. It is also very clean and modern. I felt like at home. Definitely loving the windows throughout the room and the curtain that is controlled by remote. Also loving the sofa and bench. Staff are also very friendly. Location is 10 minutes walk to Taipei Station and 10 min to Ximending.

The only downside is wifi can be a bit slow in the evening.

Good location, clean room, good toilet and shower room, providing free basic needs like drinking water, hot water boiler, coffee and tea, microwave, refrigerator. Reception staff are friendly, helpful, and communicate well in English.

The pre-authorized credit card amount of one day payment 10 days in advance, even booking with free cancellation before 2 days of arrival, meaning that the hotel pre-authorized long before the arrival date. Especially the commication on pre-authorized was not clear at the beginning, causing the concern. However, the issue was clear and understood after communication chating with hotel staff.

1) It is walking distance to Taipei Main Station, lots of good food, including the famous black pepper cakes, Liu Shan Dong beef noodles and many BBT stalls. We could even walk to Ximending night market. 7-Eleven, steam buns and scallion pancake are next door. 2) Free hot drinks & water dispenser in the lobby. Lobby has tables and seats. Complimentary snacks, disposable room slippers & mini fridge in the room. 3) Laundry machine / dryer (100 NTD per run) 4) Room was quite clean. Luggage stands available. Modern toilets.

Room size is quite tight for triple sharing. Staff were mostly good, but some seemed a bit overwhelmed.