From the moment of arrival, Casa Verardo was a delight and a fabulous find. The location was amazing, easy to find just off a small bustling square with restaurants and bars while only a 5 minute walk to San Marco’s basilica. The room was charming, clean and spacious with excellent bathroom facilities. Breakfast could be taken on a lively outside terrace or in the dining room. The staff were delightful and couldn’t have been more helpful with everything from recommendations of where to go and places to eat to booking and escorting us to a water taxi to return to the airport at the end of our stay. The location far exceeded expectations with everywhere in Venice being easily walkable.

Um, there was nothing we didn’t like. I need regular cups of tea so the ability to make tea would have been a plus point but I have learnt the hard way to travel with a kettle! There was a fridge/mini bar in the room.

Everything was perfect, the location 100 m from Piazza San Marco, the rich breakfast, you could serve espresso, cappuccino, American coffee, as many as you wanted. The beds were very comfortable, as were the pillows, adjustable air conditioning in each room of the apartment - we were accommodated in a room in the building opposite the hotel. Access to the building is by code, and the hotel and the dining room are really very nicely decorated. The rooms are equipped with a coffee machine with Lavazza tablets. The staff was very kind, both at the reception and at breakfast. The ladies who served breakfast made sure that everyone got what they wanted. I recommend this location to those who want a pleasant stay and in an area with restaurants and shops, but also very quiet at night.

Nothing.

Been greeted by such friendly and helpful staff started us on a great stay . Nothing I felt was too much for them . The decoration from the door to the garden was stunning . As we exited the lift we were greeted by a beautiful lounge area . The room and bathroom was luxurious. to say the least . I loved the shutters on the window .Everything and every where in the hotel was spotless . We had the breakfast on our first morning and once again exceeded our expectations , been greeted as we entered the room and the display of fresh fruit , pastries , pancakes , yogurts etc was gorgeous . We are so delighted that we happened upon this beautiful amazing hotel at such a give away price . We will definitely be returning . Thank you to all the staff for making our stay so wonderful .

Not a single thing

Room was a good size one and quiet. on the quieter side of town

Should have been explicit that the extension of the hotel did not have an elevator. I had to pay extra to get a room in the main building since I needed an elevator to take our suitcases. When making reservations they should be more clear to say the extension wing does not have an elevator so not to be hit with an unanticipated bill. Also, I took coffee from the free breakfast to have in my room and I was charged for a full breakfast. I had to fight to get my money back. Need to be more clear on their policies and also availability of amenities

Our suite was perfectly renovated, insulated and soundproof. We were in a busy area, with people passing all the time, but still the room was silent. Despite Venice smelling like sewage, the room had a very pleasant, fresh and clean smell. Sometimes it was a relief to arrive! Breakfast was great, with many options, and the reception arranged our taxi way in advance. Location was great and we easily reached all the important sites.

They gave us a room in the annex building, with no reception at the door. You turn the key and enter. On one hand, it was great because they upgraded us to a suite and there was a big living room connected to the other rooms, so our family could spend time together while waiting for the whole group. But at the same time, it didn't have the "Residenza feeling" of the other building. At the end, I think it was better to be at the annex because it's newer, but it wasn't what I was expecting when I booked.

The location and how helpful and lovely the hotel staff were .

We wasn’t told when booking that we would be staying in the annex room we was slightly disappointed as we spent many weeks looking at different hotels and wanted to stay there for a reason but nether the less our stay was a dream , really romantic and something I will treasure for the rest of my life .

Room was very nice...very good service and location

The booking.com notice was wrong and tricky...it said 1 room w double bed 89euros...and when I paid they charged me 3 euros less than advertised and gave me a small room with a single bed...I had to pay an extra 30 euros for the double bed which I paid for...this was wrong, sneaky and false advertisement....also, the room should have a hot water kettle so I don't have to go to reception for hot water...but the room I got was very nice and the employees were very kind and helpful...

Absolutely everything. The wonderful, wonderful staff are so incredibly welcoming, kind, and so helpful. I can honestly say that each member I had the pleasure of meeting was truly fantastic and a pleasure to speak to. The hotel is a stunning building, beautifully decorated, and in the most amazing location. Right in the heart of Venice. We couldn't have asked for a better location. Absolutely everything about our stay was fantastico. We we're due to stay in the annexe. However, we were given a free upgrade and stayed in room 208. It was a stunning room, very comfortable and absolutely spotlessly clean. Our stay was second to none. We will certainly be back. We would return just to see the incredible staff again. The breakfast buffet was also delicious, and the ladies we're very kind and helpful.

Absolutely nothing. Everything was perfect.

Location and the size of the room

there was no lift, we had to walk 3 floors. We were not in the hotel proper, our room was in the Annex, which was a building 100 meters away.

Pretty small hotel tucked away not far from St Mark’s. Has lift and beautiful breakfast room with delicious breakfast buffet with very nice staff.

The first two nights we were in the annex room which we had booked but didn’t like. It was off a noisy Calle (windows over) and on first floor. For some reason I’d thought it was on ground floor and even had a courtyard. However, hotel staff very obliging and transferred us into main hotel when they had room, for a supplement.