The fact that the Drinks in the fridge in our room plus the little extras in the bathroom were complimentary. The room was small and cosy,but very comfortable with a nice sized tv on the wall, and nice view onto the front, with a small.balcony, although too rainy to use that!

The pillows were lumpy and uncomfortable! That's the only complaint, we have stayed at Mercure hotels before,and the beds are always good quality, and comfortable.

Comfortable,modern, convenient for Paddington

Background noise all night in our upgraded room. Think it was the large air con unit outside , my husband slept badly. We contacted reception but they couldn’t rectify. They said they hadn’t had previous complaints, but would get it checked by an engineer in the week.

Nicely furbished, not worn down, nice interior decoration. Comfortable beds. Nice bathroom.

Limited window view. Good location in regards to train and tube. No room cleaning one day, not sure if this was a misunderstanding, but the response when asked was that they were busy.

A comfortable hotel a short walk from Paddington Station. The hotel is situated in a quiet location, tucked away from the bustle closer to the station, and our room looked out onto the trees in the little square. The standard room is a reasonable size for London with a good sized shower and well-designed features like wardrobe space. The staff were friendly and very helpful. It was just what we needed for our final night in London.

The bar in the lobby wasn't very well stocked, but this is a minor quibble.

The location was very handy. The hotel is in a very busy neighborhood, but our room was quiet. The breakfast was very good to excellent. There was both a buffet and an "order off the menu" served breakfast. We stayed 6 nights and never got tired of the breakfast options. We ate dinner at the restaurant one night and the food at dinner was very good too! The staff at the desk and in the restaurant were very friendly, nice and professional. I would stay here again because of how handy it was to Paddington Station. And there are tons of restaurants in the neighborhood which are handy to walk to.

The only negative thought I had was, yes, I do agree with one other reviewer that some of the furniture in the lobby needs some refreshing. Maybe some upholstery cleaning or slip covers or replacing the furniture. The rugs in the lobby and in the hallways need to be cleaned. But this hotel has a VERY high turn around clientele, so maybe that could be taken care of in the off season.

The location was excellent, very close to Paddington station, in a nice neighbourhood. Staff were very friendly and helpful. There was a hole in the wall, told them in the morning, got it fixed in the afternoon, very efficient. A staff wasn't very polite, told them during check out and they promised to report to their manager and offered complimentary drinks. Their reaction to the issue was very assuring and made me feel that they value customer's experience. So, despite this issue, I would still rate their staff 5-star.

The room is a bit small, but its London, so its kinda expected.

The members of staff were very friendly, always keen to help and accomodating with any request. I felt quite spoiled as I was upgraded from a standard king room to a superior king room, which was very beautiful with gorgeous wallpaper and blue and golden tones. It was a nice size room with a large wardrobe, king-size bed, a desk, nespresso machine, a small pack of biscuits, Ferrero Roche chocolates and complimentary drinks in a mini fridge. The bathroom had a nice size shower unit and it also had robes and slippers. Quite a nice luxury room without the luxury price considering its London and located quite central. I will most likely stay again in this hotel on my next trip to London and I recommend it.

The lift was broken and I was in a third floor so it was a bit inconvenient.

Very clean and modern in decor with a nod to its history

The rooms are very small,. I paid for upgrade it was tiny and the rooms are not soundproofed I could people talking in other rooms and in the hallways then at about 2am I could clearly hear the couple in the room next having sex. Not a pleasant experience

Excellent customer care by reception staff. Great breakfast with lovely range of options. Interesting, well-curated theme in ground floor common areas highlighting local film history. Superb location. Easily walkable from Paddington Station terminus of Heathrow Express and GWR trains. Very walkable neighbourhood and the charming, leafy Talbot Square. Within easy walking distance of Hyde Park, shopping, ethnic restaurants, and more.

We had a large window at the back of the building and accepted the lack of a view, but the area visible through the window could be cleared of litter for a better impression.

The staff were excellent. We arrived at a different Mercure hotel, so the concierge took my case and walked with us to guide us to the reception at our hotel. Check in and out was quick and efficient. The room was nicely decorated, comfortable and clean and had everything we needed. It even had a stocked mini bar fridge, which was complimentary!

The area it was in (Paddington) we were going to Brixton to see an event and I hadn't realised how far away it was. It probably wouldn't have been too bad, but there were several tube lines down that day including Hammersmith and City and Circle, so made it really difficult to get to and in the end we arrived by Uber