Location. Rooms where well appointed although anyone with mobility issues would not manage as multiple steps and stairs.

Bedroom looked out into an extractor route from the kitchen. Felt very claustrophobic and hemmed in. If visiting ask for a bedroom facing the street as this is the only position where you may see daylight properly.

Very close to paddington station which was very convenient and lots of places to eat. Place was clean. We booked a large room and I would honestly hate to see the small rooms! Anything we asked staff for was not a problem and bottled water on arrival. Was warm for a building with single glaze windows.

Lift played up the last 2 days we stayed not ideal at all. I understand it is a listed building and lots of restrictions on what can be done in rooms and not but I do not understand how they are not allowed to have heavy blackout curtains this would help with heat cold and noise! Bed not very comfortable

Clean room, cosy bed, superb a la carte breakfast! Artistic atmosphere, nice interior design. Perfect location by the Paddington station. Excellent public transport: the Elizabeth line takes you fast to both Heathrow and the city centre. Good pubs nearby. Several sorts of quality loose tea were available in the kitchenette throughout the day. Treated water and takeaway bottles are provided in the lobby from a beer tap.

I still do not like British double faucets. I seriously lacked some shelves or any horizontal surface. I just could not place my stuff anywhere, neither in the room nor in the bathroom. There was no place for the clothes apart from the two hangers. No shelf, no wardrobe, no drawer, nothing. There was also no place to open the suitcase other than the bed. This issue really needs overthinking.

The bed was incredibly comfortable. We were a bit worried due to some reviews saying the rooms were very small, but we stayed there for 6 nights and found the space to be just right (Medium room). The bathroom was also good enough, with good showers and enough space in our opinion. There is an elevator to take you to floors. It is small, but fits two people and suitcases. Everything was very clean and very comfortable. DO travel alone, with your partner or with someone you know really well. There are only queen beds. The breakfast (the coffee!!) were also excellent.

The windows are single glased, which means that they do let noise through. Nothing earplugs can't fix. Also, we slept in the Pilgrm for 6 nights and only needed the earplugs once or twice. Previous reviews made me fear it would be much worse. If like me you are worried about your sleep quality: you will be fine! I was pleasantly surprised.

Rooms were well finished and felt very cosy the bed was very comfy and the pillows were great the shower had plenty of power and it was quite warm

The windows were not very sound proof they also had very bad draft coming through the bottom of the windows… the shower was very small. There was no place to lay your things . The room needed more hooks to hang jackets as there was only for coat hangars which I used for my clothes

Clean, relatively comfortable, and a nice communal space. We were grateful for the water station and in an area full of chain coffee/restaurants, it was nice to have good Monmouth coffee in the coffee shop downstairs. Paddington is otherwise really well connected, close to the beautiful Little Venice, and not too far from the lovely Notting Hill.

We were there during another heatwave and the rooms don’t have aircon. While you could cool down by having the window open and the fan blaring, sometimes having the windows open meant you could hear the loud outside noises and pigeons waking you up.

Quick check in which included a bottle of water and there are still and sparkling water dispensers in the lobby to refill. Nice touch. Our room was ready 45 minutes early. We had a 'Large' room - for a couple you wouldn't want to go smaller. Efficient use of space but not really large in the true sense ;) Excellent breakfast, outside on the balcony, avocado and poached eggs on toast. Lovely staff.

Our room was hot (but it was a heatwave!). We had a fan, but too noisy to sleep with it on. Bathroom tiny but functional.

Room was nice, hotel quirky, cooked breakfast fabulous especially the eggs. I have been trying to find eggs with yolks like yours but to no avail, I should just phone and ask 🤷‍♂️ staff were great and easy to deal with. The Pizza restaurant across the road, San Marco was amazing too, mad but genuine Italian with Italians as customers.

I think that you could fit new windows with double glazing, it was a bit cold in our room but ok once the heating got up to speed but lots of condensation in the bathroom. I know it is a big expense but that is the only thing.

When we asked to change rooms, they worked to make that happen and were responsive. Once we moved to the new room, it was wonderful. The nice view outside of the window, the interesting, hip design of the hotel and the rooms were great. The lobby and lounge are very cool and a nice vibey space. The coffee shop in the lobby has great coffee and pastries. Still and bubbly water available in the lobby to fill water bottles.

The location is very close to the train station so the tacky souvenir stores and a constant throng with rolling luggage come with that proximity. Just a half a block away would have been ideal. The first room that we were in was not great...the view was looking at an ugly apartment building and the room was small. Most of the rooms have this view, I'm afraid. The W wing has the view looking at the park and I don't think there are many rooms in this wing so we got lucky that we could move to one of these rooms. The charging plugs are under the bedside tables that you have to get on the floor with your phone light to find.

Excellent location, right next to Paddington, making further travel to Heathrow Airport super convenient. Room featured a very comfy bed and great shower facilities. Staff were polite and welcoming.

2nd time staying here and was given a complimentary upgrade. Very much appreciated the gesture and extra space, however, it meant the room was right by the main road, which made it impossible to sleep due to the noise levels. From memory, the smaller rooms (the type I originally booked) are located toward the rear of the building, which made for a much more restful night. Something to keep in mind if you need to get a good nights sleep.