Location at Paddington is excellent - we travel to London quite a lot and stay in this area specifically because of its location to the main lines.

Beds - but I think beds can always be better no matter where you stay. Prices were a lot higher for this particular weekend because Taylor Swift was in town - which we were not even seeing! Booked for a couple of weeks time for 3 people and it was cheaper than this last weekend for 2!!!!!! Have to say it was not just this hotel, but as a regular you do feel a little let down and taken advantage of, but business is business.

The room was fine, facilities worked, they provide a boiler for a cup of tea and they also provide instant coffee and sugar. Clean linens enough pillows. It was fresh, I used the heater very little. I kept my window a bit open. The room had a bathroom and shower (there are rooms that do not have one and use a shared bathroom) The room has a working TV and plenty of power outlets. You don't even need a converter because they have USB ports for charging. The room also had a small refrigerator.I just needed a place to sleep and store my things. It worked out well.

The building, and all the buildings in that area of Paddington, have a serious handicap: the trains in the station make the entire building shake when they pass. I sleep very soundly an I only heard the earthquake when I was falling asleep and when I woke up. Again, I only used the hotel to sleep and store my things. It's a good option. But if noise bothers you a lot, this "small" detail could ruin your stay.

Its in a very good location and it's quite close to city centre and nearby transport routes. The room was nice and the staff that we did interact with were very kind, they called us a taxi after checkout to take us to the train station which was very kind of them. During out stay there was a fire drill which was quite useful as it meant we knew where the fire point was in case of an actual fire although the alarm was weird and it was hard to tell that it was the fire alarm. I have seen a few reviews taking about how the underground was annoying and people weren't aware of it before stay but I found that I didn't mind it and it was very easy to get used to so I think it's all up to personal preference.

The room was a bit on the small size but for the price of it I can't really complain - the bathroom had a step to get into it which was a little weird and i did almost fall a few times forgetting about it.

Close to Paddington Station. About 15-20 minute walk to Hyde Park. Friendly staff on reception

Decor and furnishings a bit dated

We were here from South Wales, for an overnight stay, for a theatre trip. It couldn’t have been any more convenient as it was a short distance from Paddington. Very good value for money, The only problem I encountered was the shower, that is due to my personal issues!!. I couldn’t turn it off 🤣. The staff took notice of my request, not to be given a room too high, as there is no lift. We had a comfortable room on the first floor. We were very satisfied and would certainly come again. Thanks

Nothing

Location, coziness, helpful staff, cleanliness.

It is not that there was anything wrong with the hotel if you adjust your expectations. The hotel is in a 150+ year old building with all its charm and challenges. Rooms are expectedly small, but they could accommodate a family of 5. Hard to do in traditional hotels.

Very nice hotel in a beautiful building and an excellent location, very close to Paddington Station in a quiet side street. Room small but spotlessly clean, comfortable and quiet, fully sufficient for my needs. Staff very friendly. Excellent breakfast and good organization throughout. I had a technical problem in my room during my stay that was swiftly solved. I can certainly recommend this hotel and will definitely seek it out again for my next stay in London.

Staircases are steep and there is no lift, which was not a problem for me despite my room being on the 4th floor because I carried just small luggage. Anyhow, there is no way to change this and it made no difference for my evaluation. However, people with large pieces of luggage might struggle if they have rooms on the upper floors.

Excellent location: plenty of shops and diverse places to eat in the vicinity, as well as public transportation options. Friendly staff. We were able to store our luggage arriving before the check-in time and likewise after check-out until our departure time. Room is a bit small, but this was expected; it was clean, comfortable, and with free wi-fi.

Convenient location on a nice square, close to restaurants and Paddington Station. Helpful staff available 24/7 with free luggage minding service.

Single room was fair given the cheap price compared with other centralLondonhotels. Very tiny room but ok for me as a solo traveller. Room was on the train station side so the rumble of trains was very audible but they did not run through the night.

The lovely man at reception was soooo nice. He couldn't do enough for us. Older gentleman with grey longish hair. Unfortunately didn't get his name. He was the stand out member of staff and so many could learn from him. The location was perfect. The room was fine and for the price was good value. Breakfast was ok and again value for money.

There was nothing I didn't like. I have stayed here twice now.