I had a wonderful experience at the hotel during my recent stay. From the moment I arrived, the staff, especially Mr. Ahmed was incredibly friendly and welcoming. The check-in process was smooth and quick, and I was impressed by the cleanliness and comfort of my room.The room was spacious, well-appointed, and had all the amenities I needed. The hotel’s location was perfect, being close to the popular attractions. Additionally, the hotel’s facilities, including the pool and gym, were well-maintained and perfect for unwinding after a long day. The staff went above and beyond to ensure my stay was enjoyable.

The staff was very cooperative and provided great service, especially Mr Khan, Mr Maqsood and Mr Abdul. The pillows and mattresses were comfortable and clean, although I would opt for a harder pillow which you can ask for by calling them on the telephone. The view of the mosque was great on a high floor room. The breakfast was very good and fresh, although not many options for food.

The view was only good for the higher floors, and rooms facing the other way, otherwise you only see the parking. Also, in some of the rooms the soundproofing is not good and I was woken up at 5 am by the sound coming from the mosque.

I had a wonderful stay at the hotel . From the moment I arrived, the staff was incredibly friendly, welcoming, and helpful, making me feel right at home. A special mention to Mr. Khan and Ms. Eiman, who went above and beyond to ensure my stay was comfortable. The rooms were clean, well-maintained, and equipped with all the necessary amenities. The hotel’s ambiance was relaxing, and the overall service exceeded my expectations. Whether it was assistance at the front desk or recommendations for local attractions, the staff was always attentive and professional. I highly recommend this hotel to anyone looking for excellent hospitality and a memorable stay. I’ll definitely be returning! Would you like to add any specific details about your experience?

Parking slots are narrow

It's been our 2nd time with Rotana hotels, and the quality of our stay was exceptionally good. The room was very spacious, clean, and comfortable. The staff is extremely friendly and helpful, there are few hotels with such a great level of service and attention towards the guests! Everyone was doing his best to make sure we are happy with the stay. The breakfast was amazing, with great food variety forv every taste, and John was super nice! We didn't have enough time to visit the pool and the gym, well try next time 😀

The room was excellent - we had an option to upgrade rooms for a very small price which we did. We had a huge deluxe room with a front sitting room and we loved it!

We were attending a wedding in Intercontinental Hotel by Al Aqah Beach for 3 days. We underestimated the long distance between the 2 hotels (45 - 50 minutes by taxi each way). If you are doing anything in Al Aqah Beach side, you are better off booking the Rotana Hotel on that side. Aside from that however - our stay was excellent!

Hotel Room was spacious and ambiance was nice. Very peaceful stay. Staff were polite and attentive. We got very warm welcome on arrival. On front desk Mr. Khan helped us with our check in and arranged additional bed and water as requested by us. Breakfast has a wide variety and tasty selection(Indian too). Live counters are also there to serve. Mr. john from restaurant has provided excellent service insuring seamless and enjoyable dining experience.

Nothing

The staff was great, especially Alex from Uganda. Noor, from the front reception, was also really polite, there was another man, who upgraded my room to a balcony room, but his name slipped my mind. The staff at the restaurant was attentive and very welcoming. The decor of the Ramadan iftar was beautiful! The food was delicious. My children enjoyed it. We LOVED the tiny kitchen, and the sauna and steam room were the best. Also, the staff brought me an extra gown, pillows and milk when I requested it. The location is perfect! No traffic, walking distance to a mall and various shops. Close to the beach and 5-7 minutes away from Fujairah Adventure Park.

The pool was smaller than expected, but everything else made up for it. I'm not sure if they had valet parking, if they did, I missed it. I am sure there wasn't any because I drove many times throughout my stay and never saw a valet driver on return. I would have preferred the car to be parked for me, so I could take our luggage out at the door and not walk through the back, dragging bags with 3 children. Though, as soon as I entered the hotel, Alex immediately offered to help with the luggage.

The staff are good.

The breakfast buffet is veryyy poor and limited options,considering its a known hotel. I spoke to the restaurant manager but unfortunately was just giving excuses that there's no enough space to add more, my opinion was not to have more items but more options because our 1st day exactly the same food of our 3rd day. Wish you all the best but I don't think I'll try it again.

Great service , clean hotel , amazing helpful stuff , it happened that my car key fell down from the elevator gap from the 12th floor and they acted very professionally, and called the responsible company for the elevator maintenance and they brought the key next morning , and as they found it broken in 4 pieces they managed to fix it and it worked fine , this is a great experience who has let me forget about this nightmare that i lived for couple of hours from the night to the morning, i am so thankful for all the stuff from the reception to the room service , they were so helpful and professional … thank you billions for your great help indeed

Na

location is ideal, view especially of the mosque at night is excellent staff is attentive and very supportive the breakfast service and the team was very good (Sajit & co were very helpful)

the cleaning platform cable was not secured and was banging against the wall near our headrest. when informed the hotel promptly changed our room and transferred back the next day after rectifying the issue as we were very particular about the mosque view.